Mason Slots— player complaints: 32 in English

The casino refused to refund, although it is obliged to do so in Germany. As the casino is not entitled to the payments. Here you can get the laws from my lawyer The organization of games of chance on the Internet without a corresponding license and subject to the reservation of the license is considered to be unauthorized gambling. Most recently, in its judgment of October 26, 2017, the Federal Administrative Court declared the ban on online gambling to be in conformity with European law and constitutional. On July 3, 2019, the OVG Schleswig also decided in an incontestable decision that the applicable regulations of the State Treaty on Gambling of the federal states in accordance with Union law and the providers of illegal public games of chance in Schleswig-Holstein must continue to be opposed (file number: 4 MB 14/19). According to Section 4 (4) of the GlüStV (State Treaty on Gaming), the organization and brokerage of public games of chance on the Internet is prohibited in Germany. The GlüStV also states that participation in payments in connection with online gambling is prohibited. Thus they are not entitled to the payments In addition, the civil law gaming contract that the player concludes with the online casino is void in accordance with § 134 BGB. Because of this, the player does not owe his promised stakes. Playing games that have already been played can be reclaimed for unjust enrichment in accordance with Section 812 of the German Civil Code.

I won 31.49 euros and cashed it out. They asked a barrage of information and requested a lot of details that made me very uncomfortable. This morning I checked my bank account and 31.49 euros was taken out of my bank account and not deposited. I'm now awaiting the money I requested for withdrawal and the extra money they took without my consent. I've been dealing with support for hours. No solution so far even though they can check from their end.

I provided all the necessary documents and they banned my account and asked for skype verification but i sent them a selfie

The casino says I didn't make a deposit. I sent them a confirmation from EcoPayz. explain that this is a system error but dont send me a proof. Pls help me. Payment: [EDIT]

right after a big win my account was closed by a management decision because of bonus abuse. So I guess if you win in their casino you are a bonus abuser by default.

Casino closed account with not fully played bonus. I had 1366 Euro on the balance at the time casino closed my account. I still had a bonus to play before I could make a withdrawal but casino won't let me do it. I wrote them couple of emails but they never replied me and today I received my deposit back to Skrill. I want them to open my account and let me continue playing with my bonus and withdraw my money.

I have been trying to request a withdrawal of $1200 for over a week now and have been unable. I contact live chat and they tell me to use the methods available to me,which is only bank transfer. After 2 days of arguing with them that bank transfer does not work they tell me it's not available for players in Canada. They then tell me to use ecopayz which will activate another withdrawal method, ecopayz was was not available to me on mobile so when I finally got to a PC I made a deposit using my ecopayz account. The deposit I made through ecopayz was not credited to my account, so neither was using ecopayz as a withdrawal method. So it now been well over a week and absolutely nothing has been done to help me withdrawal other than the tell me to wait

I win 600euro game jackpot 6000. Continued my game and when my founds reach 500eur I requested cash out. Trying to confirm my cash out but not responding the confirmation. Then contacted by chat requesting assist for cash out my founds and they said me that I have only 20euro in my account, same time I sent screen shoot appearing that my account have 500euro, they replied that may be technical problem and change browser. I change browser and suprised that my account have 20euro instead of 500euro. I have to proove the screen shoot with my account with500euro and in same screen shoot the chat communication where they said that my account have 20euro.. They disappear my founds. pls yr help.

Hi Not sure if you can help. I joined Mason Slots last night and deposited a substantial amount. I withdrew today and received request to upload docs. I uploaded my passport for ID but it expired in March and due to restrictions for the pandemic I have been unable to renew it yet. So I also uploaded my government issue ID card and explained my predicament. The prob is that the ID card doesn't show DOB only photo. I asked that they compare this with the expired passport for proof of ID and age. They are refusing to accept which I think is a bit unreasonable. I supplied all other docs . bank details , address verification etc. Is there anything I can do? Can you help?

Hello, Ill try to bet short on my complaint, so basically i registered on this new site as it seems nice with mason thing and stuff, made my first depoist played lost no big deal made another depoist played lost no big deal too, made my third depoist got lucky won some money now lets withdrawel, i uploaded every document required , no problem still , recieved an email from support my account is now fully verified and my withdrawel will be processed soon. Still everything perfect , went off to sleep and woke up to check my withdrawel, i was shocked my account is self excluded , how when i never self excluded myself , i contact support and they say you have seld excluding yourself on another site with same license? Excuse me its my choice to exclude on whatever site i want as long as i didnt break and T&C and i have read masonslots terms and conditions carefully nowhere they state you cant open an account or play if you ever self excluded yourself from another site with same license, so basically they do not want to pay my winnings, they accept my first , second and third depoiits with absoultely no problem and you all know if i have lost all my depoists they wont pay me back saying you have self excluded yourself from a site with same license as ours. I asked them for rule that says i cannot play on their site they say its our license rule , i am familiar with rules very well and i know each site operates using a active license and each site has his own T&C , i basically went through their terms and conditions . I request my account to be reopened and my winnings of $2900 USD to be transferred to my visa card. I have proof and videorecording if me playing slots with no problem at all, email stating my account is fully verified and email saying my withdrawel will be processed , screenshots of my withdrawel requests , video recroding of masonslots terms and conditions and there is nothing that says if you exclude yourself from another site with same licesne you cannot open and play on masonslots. I hope this gets resolved asap.

N1 Interactive Ltd were letting me play even if i was excluded on their licens, after a moment that i lost alot of Money i was in konversation with casinofox under the same license and asked about My excluding on n1 because i had gaming problems but they told me it was ok to play so i did a New excluding forever and about that in the terms and condition stands that im will be excluded on every n1 license casino, as an addict and found New sites to play on, one of the sites is masonslots and after a couple of days i can see that mason IS under the same license that i should be excluded from, i did contact the chat immadetly and where letting closed of but masonslots says the excluding dont work directly and that why i vould play there before inwas telling the in the chat but the thing is that i was excluded with the kind of excluding that should block me all over n1 license casino since a month and maybe longer back, i want masonslots to take responsible for My lost, but they tell me they dont should. Please help me, Are masonslots under n1 license ben doing wrong that were letting me playing even IF i was excluded since a month back? I dont know exactly amount of lost Money, i would say 2000euro.

I have requested a withdrawal on friday 27-03-2020.Since then i face unacceptable verification problems and no response from the casino by email.Firstly,id was not approved cause it was scanned..i sent a photo and it was approved.Then,the casino didnt approve my bill cause name and adress was written in Greek.Ofcourse,all the bills in Greece are published in Greek and this can not change...I went to a lawyer,paid 40 euro and translated my bill and it was approved.After that,the financial depoartment asked for a video and selfie in front of my building with me holding a paper and my address.ofcourse,i sent video and selfie as it was asked,although that was hummilating enough...since 31-3 2020 in the morning,i had no reply and noone knows what is going on.chat always playing the same cassete when we talk and tells me that they need more time.Moreover,chat informed me that they will contact me via email if there is a problem,two times money bounced back to my account and i had no email at all.they simply dont contact with me.Its pretty obvious that the casino delays verification on purpose ,under the 'umbrella" of security reasons.I was 100% legal with them,send them documents verified by lawyer,hummiliated my self with videos and selfies,and got a delay,a non -answering policy and -obviously-no withdrawal.I have faced difficulties in my 10 yeras journey at casinos,but this one is the most hummiliating and unacceptable.