Konung— player complaints: 11 in English

Hello! I have been trying to withdrawal money (1170€) from Konung casino from 16.2.2022 without any success. I keep contacting them via e-mail and they keep sending me same response without solution. I hope we can get this solved nice and easy. Best regards

Hello, I won a total of € 4,185.55 at the casino, but the casino has still not paid my withdrawal request. It's been over a month since my withdrawal request ... I've played by the rules and I haven't broken any rules. I have provided the casino with all the documents they have requested. A picture of a passport, an address certificate, a selfie with a passport and a bank statement from my Skrill wallet. I made deposits using the Skrill method and provided Skrill with a bank statement to them. They are also asking me for a my own bank statement, which I do not fully understand, as I made the deposit using Skrill. Could you please help me? Best wishes,

15th FEB 2022, I played welcome bonus of Konung Casino. I won 800e but they have not paid it for me.. I have sent all the documents and they have approved those. After that they wanted the skype call with me. We matched the timetable and took the video call. The camera was not working normally and they were not able to see me. Then they said that lets take a new call on next week. I have suggested two or three times the next timetable of skype call. But it takes 2 weeks from casino to answer me via email! This is crazy! Cant understand. They have to pay it now! They are kidding with me..

I won 3800€ on 15.2.2022 and tried to withdraw it. Few days later they asked for some documents, i uploaded the documents. Now they arent responding or paying my winnings.

I was playing konungcasino.com 13.11.2021. I played the casino welcome bonus and won 1600eur. I uploaded documents what they asked for, selfied id, id both sides, proof of address and proof of deposit. Every document was right. Next day (today 14.11.2021) they emailed me that my document for payment was wrong. I tried sent them email but i got error, their email box is full and the Konung casino cant receive emails. I also was in live chat talking about locking my account and cant emailing them, They only said this "Give me a minute to check your account, please Your account was closed according to the administration decision. Unfortunately the decision is final" Please help me to get my withdrawal to me. I have not broken any casinos rules or done nothing wrong that they could do this for me!

I made 200 Eur debosit to Konung casino and got 200Eur welcome bonus. After wagering bonus, i got 24462 Eur in my wallet. I tried to make withdraw, but Konung casino asked me to send documents. After i sent following documents, they are still asking same documents and selfies with my ID-card and I cant get my money off. List of documents i have sent.. -Selfie with ID-card -Bank statement for last three months -Salary statement for last three months - a pdf Skrill statement for the last 3 months

I found this interesting casino from internet and decided to play there in the Konung casino. I played casino welcome bonus and when I got wagering progress done, my account got suspended. They said only that "administration decision suspend your account" and they [refused to pay] my winnings. I did not broke any of casino rules! They only returned my deposit! It was 3rd deposit on that casino. I did 100 euro deposit and got 60 euro bonus. It was 5.4.2020 9:20. I had balance of 1650-1700 euro and they [removed] all my winnings! They refuse pay my winnings!

hello, i was today playing konung casino ( 23.4.2020) and i deposit 200€ with 200€ bonusmoney, I'm not a cheater and that is why I am very confused about what happened, can you help the situation?

Konung Casino's promotion for the 1st deposit is 100% and 30 free spins, I proceeded to make the deposit but the bonus was added. There is no live chat so I am left to email them and I get no reply for hours and hours on end. I have just been ignored despite about 5 emails I have sent through. This has happened to me at a few other casinos that run the same type of software (website layout and games and payment system and all that). At each of these casinos, the support has told me that they cannot add the bonus after I played the deposit. (The reason I played the deposit is that if I had to what for the support to get back to me and add the bonus I would only be able to play many hours later. And the reason I deposited then is because I wanted to play right then.) So they say because I played the deposit before the bonus was added the system won't allow them to add the bonus manually. Each of these casinos have told me this - Bob Casino, Spina, Play Amo and Bet Chan. And now Konung. Thing is that each of the casinos before Konung did actually end up added the bonus after enough complaining from me. I have explained this to Konung but they still won't add it, saying that they cant. I was told By Bet Chan about 6 times that they cant add it but they eventually did after I showed proof that Bob Casino and Spinia did the same thing but then added it. I have shown the proof that all the casinos have added it after saying that it cant be added to Konung but I am just being ignored now. I believe this is set up like this deliberately so that customers cant get the bonus. It is too much effort to get them to add it. All these Casinos are very shady!

I am 26 years old and I have been taking all my money by the Direx N.V. I have blocked my self from there casinos but still, I can play and but deposits in their casinos. I have been blocked in some casinos sens 2016. Still to this day, I can make depposiets in their casinos, last played casinos was konungcasino and syndicate casinos. I have had a 22€ deposit limit on Konung Casino but still, they make me depposiet over 600€. they say that I have played with btc and they don't have a btc limit. what can I do? were do I go to get help? please help! All casinos off Direx N.V Knows that I have gambling problem stil they let me play at there casinos. Direx N.V company doesn't care about the humans that play there if they cared they would not let me play sens I have been blocking my self and telling them that I have a problem with gambling. I have even sent an email to Direcx N.V in 2016 that I have a problem with my gambling on there website but they didn't reply. please help me , this is only one of there casinos that took advantage of me.

i require urgent advice and assistance with my current issue with this casino,the casino seized and removed winning funds from my account claiming that i had duplicate accounts with the casino and this is not true or correct i have only one account with the casino and no other accounts have been made from my IP address how ever i did play at the casino from both my laptop and mobile phone but as far as m aware is not considered a breach of the terms and conditions as with both devices only the one and same account has been used , the initial deposit was returned to my casino account with all my winnings confiscated of between $63,000 and $65,000 , i have photo proof and evidence of all transactions and interactions i have had with them from my deposit history to conversations with the casino live chat support agents and most happy to provide these to help assist you in helping me with this issue and situation thanks [EDIT]