Karamba— player complaints: 36 in English

Absolutely disgusting company, transactions of neat 6500 euros made on "my account" which I did not do. Yet they told me my email address and details had been self excluded from one of their sister sites which means that transactions under my details should not have been authorised in the first place. They claimed that the registration details were not the same even though my email, phone and address were stated as being exactly the same. Reporting them to the MGA and have already contacted my lawyer. Will sue them to the ground for breach of their own terms of declining transactions from self excluded accounts. They can say what they want, lets see what the gaming authority has to say. I would appreciate your help in receiving my funds back as this is not fair.

I used welcome bonus on karamba and won. I played as the say in bonus conditions "when bet abuses the system, regardless of which game it was placed on - it Will not count towards a player's wagering requirements." and as it counted the wagering it should have been okey to play. But when i tried to make withdraw they denied it saying i used wrong bet amount.

Hello I received an email with a 50 bonus so i depositted 200 euro and gained 100 Bonus I completed the wager on 4 euro stake and had an endbalance of 3000Euro Next day my withdrawal was cancelled due to mistaken the max betting rule Of course i read the terms before i started to play I dont know english good so i read the german version of the terms In the german agbs it says no more bets than 4Euro thats what i did but after contacting support several times they told me that in the english agbs it says no more and equal to 4euro How should i know Is it my fault when they arent able to write down the correct translation of the english version definetely not Hopefully you can help me Kind regards

They cancelled my withdrawal and annulled all my winnings, even though I have played the bonus through.

Karamba refuses to pay me out. I had an active casino bonus which I also implemented. I ask for help. Karamba's rejection refers to a non-active sports betting bonus. That's what the live chat told me. I have pointed out that I have played through the casino bonus with casino. I have not yet received an answer. What else can I do?

I have been back and forth with karamba directors, customer support and whatnot for 5 months in order to withdraw my money, instructions unclear and unable to follow. chat times out due to bad website. withdrawals showing pending for months. Every time i ask for a solution customer support gives me a different answer. They asked for card evidence which I sent and still waiting presently for my money. can't go any worst with customer support, can't get in touch with them.

Hey! I would love to have help from you. I play slots at the Casino Karamba night until Tuesday 10 / 12-19. Then I later made 4 withdrawls of SEK 326,000. And for me to take them out I send in ID documents. Wednesday morning, 11 / 12-19, I checked if the withdrawls were still on hold but then 3 of them were gone for a sum of 300,000 SEK. I wrote to karamba's customer service and he said that I could see that 4 withdrawls were on hold and that they will soon be transferred to my account. Later that day I wrote again to make sure everything was OK with the withdrawls. But [EDIT] on custumer service Said the withdrawls were interrupted and played, and he sugested that we block my account for the safe, Since I have not logged in and canceled my transfers. I was in and playing slots the same night the money disappeared but the withdrawls where still there when i went to sleep. When I woke up in the morning there where only one withdrawl on 26000 SEK but [EDIT] on customer service Said there where still 4 withdrawls and I would not worry. Since I have no knowledge how this has happened and I do not know how to prove that you were hacked when Karamba only claims that it is the same IP address and they are played. That it is the same IP address I can not understand that it is but a hacker can be very professional and not leave traces. Am very sad and worried as this is about a lot of money and that I have been exposed to a crime and felt safe to choose Karamba website to play on but it turns out they were not. And Karamba is not as helpful as I thought and is only to blame that the IP address is the same as before. What should I do about it? And can you help me get my money back? I feel completely powerless. Have also send a Mail with the same information and also have the conversation between me and [EDIT]. Best regards [EDIT]

I bet 4 live bets in the 2 games I mentioned above. My bets won and my money was credited to my account. About half an hour later, without any notice, the amounts I won were deleted from my account(the money refunded which i bet) and their betting status changed from won to canceled . No changes were made to the losing bets made in the same minutes. Ineed your help in order to protect my rights.

Today I had 4800 euro for payment requested as a platinum vip is actually an express payment to me. Karamba has not kept to this contract agreement and that's why I went to the money and of course it played what was the intention of the casino. I had said in the chat platin vip and I am express payout to speak the money is for my access Locked, and I get it the other day as usual in other casinos. I was comforted it takes 5-7 days to approved, etc. This is pure verschesche.vorher it had taken so long, what did that have to do with express payment. had also written ne mail to that, of course, do not want to blame. I was just lied to and comforted I want to have the money and then delete the account. greeting [EDIT]

Deal Sir or Madame, 2 weeks before, I Deposit 500€ without Bonus and try many times a withdrawal. No Chance. I was so lucky with Karamba Casino in baccarat and blackjack that I won € 14,000 in 2 weeks with a € 500 deposit. After verification and documents examination, my payout was not processed by Karamba Casino longer than a week. Often I cancelled the withdrawal and won then more and more. > The payout was waiting for a full two weeks until I kept canceling and continuing to win and in the end frustrated everything I put on two cards and lost. > My payout was not processed and I was told in support, I could only withdraw € 7,000 from a profit of € 14,000, but in the month for payout via NETELLER was never processed it is always expected by Karamba Casino that the player loses everything. > Withdrawals are never processed at Karamba Casino. As my experience, the employees hope that the member loses all winnings again. > Karamba Casino does not pay. > Payout is very difficult as I read afterwards in forums, Karamba Casino not recommended. > I won € 14,000 and did not get paid a penny. And that for several weeks. From 2000 € to 3000 € to 5000 € I never got my repeatedly requested payment also not at 7000 € and not afterwards then I won 14,000 €. > It was always status „waiting“. > Bad Casino, Karamba. Karamba is not a serious Casino. > I got nothing pending and then I have to lose it all. If you win you geht noch withdrawal and Support show you, that you have to lose all your Money and your winnings, you her nothing, the do not processed withdrawals. > Withdrawal process is longer than > 2 weeks there, so my experience was. Unfornutately. > No more Karamba Casino big win high deposit, no Money no withdrawal, no cashout. Only deposit is possible. > Karamba isn‘t a serious Casino. > Bad Experience. 14.000€ win and no withdrawal possible 2 weeks and longer. > The Support show always you have to lose it, you her nothing no winnings and deposit refund you do not get too. > They [do not pay] the winnings and said like good bye, that is Karamba Casino so my experience from 14.000€ win. > I am disappointed to have just played in one of the black dubious casinos, Karamba Casino, > and won there so much where is not paid. I was very happy, but since my payout was not processed, I put all jokes and frustration all on one card one joke bet. Anyway, Karamba Casino does not pay in case of a win. You have to lose anyway Payouts are not processed. > I had requested payment for a full two weeks no payment processing up to 14,000 € profit. Unfortunately, out of frustration and joke I put up everything one card so much you get no money from Karamba Casino. winnings are not paid there! They only [take] all winnings and the deposit. Bad Karamba Casino. Normal NETELLER payout method is very quick but there if is impossible to get a payout anytime, from deposit and winnings. Karamba Casino wish that all Players only lose. Bad Casino. Joke bads from frustration happens then, because the withdrawal never processed. I won a lot and I got nothing there. I was very lucky and then only frustrated about unserious Casino the Karamba Casino. Sincerely, [EDIT]

Hello ThePOGG, I am happy that I've found your website. At Karamba casino I have no available options to cashout, ecoPayz closed my account upon creating it, Paysafecard doesn't show within available cashout methods even after issued a deposit with it and I received an e-mail telling me that it is not possible to issue payments to credit cards in Canada when I tried to cashout using my credit card. In the same e-mail I've been advised to choose a different option, ecoPayz or wire transfer so I submitted all documents via the "document upload" section of the website to cashout via wire transfer but I never got any answer. In chat they are telling that my query is still on pending. I asked if "wire transfer" would be added to my available cashout methods and the person didn't know. I don't know what to do, I would like them to just send me my balance via wire transfer as proposed, but they'll have to do it on their side (cashout my balance and send it without passing by normal website's withdrawal processes), but will they be able to issue the payment via wire transfer ? I've been told in other online casinos that it was impossible to do so for Canadian players. Here is the e-mail about wire transfer option I received. --- Dear [EDIT], We would like to advise you that the cashout of 575.00 CAD has been declined and returned to your player account. We have been advised that by our processor that in Canada it is no longer possible to issue payments to credit cards. Due to this we have blocked your visa for cashouts. In order to handle future cashouts you are kindly advised to follow one of the two below options: 1.Request your cashout via Ecopayz after you complete 1 successful deposit with Ecopayz. 2. Request your cashout via Wire Transfer whilst providing us with the details below. A copy of your ID (Passport or Driver’s License) Copy of credit cards 8076 and 5672 (you can cover the full number, just leave the last 4 digits, name and expiry date visible) Bank name - Branch location [city] - Full name of player as it appears on his bank account - Account number - Transit number - this is the branch code[numeric] - Institution number - this is the bank code[numeric]- SWIFT code Karamba is committed to “CARE”- Customers Are Really Everything. If you have any questions or concerns, we are available 7 days a week. Please do not hesitate to contact the Karamba team, just click on Contact Us. For your convenience, you can now login to your Karamba account via mobile and upload your documentation via the Document Upload section located in ‘My Account’ -> ‘account details’. --- It's been a couple of days since I submitted my documents (10+). Thank you for your time ThePOGG

In December 2018, I was lucky enough to win £125 using this bookee and have been doing great efforts to get my funds ever since. As part of their verification process, Karamba was requesting a notarised ID and a photo of the card I used to make my initial deposit. After giving the notarised ID a search on google I came to understand that this in fact will be an expense for me and a quite material one. I have then attempted many times to explain that I am not willing to pay £100 to get this proof, when no other bokees requested it, when my winnings were only amounting £125. Secondly, my card was replaced by my bank for security reasons, and I suggested that I should make another deposit from my current card, so I can then take a picture of this one. This was one of the solutions another bookee gave me, ComeOn, and it sufficed. They have declined my suggestion, asking for a bank statement with my previous card number on it, piece of evidence which my bank refused to provide at the time. I have then submitted a complaint against Karamba with IBAS, and lucky enough, they managed to wave off the notarised ID (I can provide confirmation email from IBAS). After this, it was all a great effort for me attempting to convince Barclays to issue me a bank statement with my card number on it. Last week, after months of trying, they finally agreed to issue this and excited that it will all come to an end I submitted it with karamba. [Karamba are] stalling paying people’s funds, they emailed me asking for a statement of closure of account, saying that proof of ownership of account is in fact not what they requested. Then, to mess even more with my nerves and patience, they once again brought up the notarised ID again! I can provide emails received from Karamba, requesting proof of ownership of my card where it clearly states ‘if this card was lost, please provide proof of ownership, a bank statement with your card number on it’, which is exactly what I provided last week!! Not to mention that they had the audacity to request me to deposit more money as ‘withdrawals cannot be processed for lost cards’. Many, many so many lies! The lost card is linked to the same bank account my current one is, and other bookees that didn’t ask for pictures of my card, did indeed manage to process my funds. Unfortunately, IBAS, is very slow in this matter, initially telling me they will only take 12-14 weeks to resolve my case, but they’re replies were always so slow, maybe every two weeks and now this term has long passed. I would really appreciate your assistance in this matter.

Bonus promised of 100% match and 100 free spins. Did not receive. Contacted support and was told the manager decided not to honor the bonus. No reason or additional information provided as to why.

Dear Sir/Madam, Karamba are refusing to process my withdrawal stating that I have not provided sufficient ID documentation. They originally stated they wanted copy of my passport, copy of my bank card, copy of my utility bill and a copy of my Passport, they said Notarised by a Solicitor/Lawyer. All of these I provided, the one by my solicitor at financial cost to me. Several emails later, they changed the request to having to have the passport Notarised with an official stamp of a Notary Public, which it seems with a bit of googling may not necessarily be a solicitor or Lawyer, but generally charge between £50 - £100 . This seems excessive to me, as Im only requesting a withdrawal of £28, and my solicitor charged me £5 to sign, stamp and notarise my copy of Passport. Karamba now will not discuss the matter further or process withdrawal until I fulfil their new requirement ie Notary Public stamp and signature. All this ID requirement seems excessive to me. I asked them why they don't request all this ID prior to customers depositing money with them, but they did not respond on this matter. I would be grateful if you could get them to process my withdrawal request, considering the relatively small amount requested. Thanking you, [EDIT]. Karamba Username - [EDIT]

I made a deposit and received their Welcome Bonus. As always, I checked the bonus terms and conditions - titled ' Welcome bonus terms and conditions' which does not anywhere state anything about a maximum stake. I began to play and won around 2.2k. I then went onto their live chat to confirm that I had met all of the wagering and bonus requirements in order to withdraw, several times it was confirmed to me that I had completed this. I received an email telling me I had exceeded Karambas maximum stake as detailed in the policy (however under the section that specifically says 'Welcome bonus terms and conditions' this is not mentioned anywhere) and they confiscated my winnings. Karamba's bonus policy is clearly intended to be mis-read as I would expect anybody receiving a welcome bonus to check the part of the terms that is titled 'Welcome bonus terms and conditions' - if you do that, you will find information about wagering and time requirements, but nothing about maximum stakes. Karamba also refused to give me details.of their independent regulator and would not escalate my case to their management. Was told blatant lies by their live chat.

May 28 won €500 and sent docs Mon 30May - was told numerous times docs been received but still keep messing me around and still not processed. Not responding to emails and 'chat' are just telling me same things few times each day @wait for 48 hrs'