Skip to main content

Joo — player complaint #63823, 2020-04-27: game fairness

Joo: a player complaint filed on 2020-04-27, about game fairness, status — unresolved. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-04-27 CasinoReviews Game fairness Unresolved

Joo Casino - Game glitch

Joo Casino game called pirate gold gives you 3 spins wild 3x and treasure continues to play till you get nothing and spins repeats at first spin I got 3x and instead of going back to 3 spins game stopped paid my winnings and stopped at first spin won 750 but supposed to continue last time I won on this game 12k the spins supposed to continue till you get nothing suddenly stopped spins disappeared and gave me my winnings I contacted live support asked me for screen short I said nobody records their games nobody expecting this to happen they use these screen shots excuses about everything she wouldn’t provide me game history only thing they provided was my winnings and refused to investigate and I got a reply from Casino say my winnings were paid but never showed me spins history they should have bonus recording and game play they refused to do so the game stopped paying me because I had 3x with big amount of money I strongly believe they did this on purpose and they wouldn’t provide any game history please help me I have screen shot of live support refusing to help

Complaint data

Case number
#63823
Filed
2020-04-27
Status
Unresolved
Category
Game fairness
Place among complaints about Joo
4 of 7 by date, newest first
Source
CasinoReviews — original ↗
Text
198 words, as published

The summary, statuses and disputed sums are on the operator page.

Game fairness at other operators

  • Betfred 127 complaints in English
  • Stake 118 complaints in English
  • Ladbrokes 109 complaints in English
  • Coral 97 complaints in English
  • Betfair 87 complaints in English

How the risk index is calculated and how complaints are labelled — the method behind this section.

Project sponsors

Companies that keep this analytics open
Gold sponsor

Impressions, clicks and code copies — open statistics. We keep the numbers public for the same reason NeBlask itself is public. Become a sponsor