GSlot— player complaints: 33 in English

Dear Sir or Madam, I made a deposit of €30 at the casino gslot.com via "Sofortüberweisung", the money has already been withdrawn from my bank account (see attachment), but the casino marked the deposit as "Rejected" in the system placed. Since then I have only received standard answers from the casino and no one has answered.

hello, I made 2 withdrawals last week, Thursday 23.02.23, one in the amount of €4000 and another on Friday 24.02.23 in the amount of €2000, I have all the documents checked, they said that everything is fine but so much time has passed and not even the withdrawals have not been verified, I always get the same excuse "we do our best to make the payments" this casino is a scam, I made a small withdrawal of €2000, this being the only one that was processed after many emails and always the same answer, I have 2 in waiting for so long and nothing happens, simply avoid making the payments, especially since I also selected an instant transfer method for withdrawal

Good day The online casino Gslot delays unfortunately my payout in the amount of 799,99€ massively out, by now I am waiting since 12.02.2023 for my verification and this is not processed, presumably with the knowledge that I will immediately pay out the earned money. I have on 12.02.2023 2x 50,00€ via Paysafecard my girlfriend deposited, of course with her consent, because we play together on various online casino sites. In the game Big Bass Bonzana I have finally achieved a sum of 799.99€. After I have now started my verification, the last document is being processed since 13.02.2023, but it does nothing. According to information from Gslot, the processing of the data by the financial department takes between 1-3 hours. Any requests for clarification of the situation are rejected, one receives only automated responses that they take care of my concern as soon as possible. Since I do not receive any real answers and I now assume that they are trying to delay the whole thing, I am unfortunately forced to contact them so that the facts can be clarified as soon as possible.

I won money and now i can't cash out. I have ben rejected 9 times and my account is verified. It's a scam. And your site told me to make a payment and then i could make a new cash out but i didn't work to. And your customer service say they don't now why just try again. This is a fake site waste of time

Hy. I tried to withdraw my money. Exactly 4 times. 500 euros, but everytime my request been cancelled. I fill the form correctly all the time but still been cancell my request. Can you help me why is that? Thanks

Hello I am hoping you will be able to provide some assistance. I have been trying to make a withdrawl from Gslot since April 11, 2022. They requested some ID which I provided but they insist on demanding more and more. FIrst they wanted the name,date amount of etransfer for April 8 so I forwarded (downloaded to their site) the letter from my bank which includes my name account numner and the transaction date and amount. This was not enough they then requested the same information for another date April 11 which I sent another letter from my bank with my name. date and amount etransfered That still wasn't enough they then complained the dates are different by a day which I explained I live in Canada so the date would be different. Then they demand I sned a print out from my bank account that also includes the time of transaction for which they will say doesn't match theirs. I honestly have jumped through hoops and there is just no end to the constant demands on me. I have used other Casinos and have never experience this I submitted my id and they processed my withdrawl. I have given them more proof then I feel i should have and to honest I feel my bank account is my business not theirs. Please please help if you can as this situation is creating so much stress impacting my heath. I thank you and look forward to having this resolved.

I signed up Gslot and sent my documents and waited to get an email from them to confirm my verification My number 1 rule is not to play with any online casinos unless verified and an email stating this totally verified So I dep with them won 400 and cahed out no issue got it after 4 days then dep again won on the 13 of April 4000 cashed out it was rejected send a selfie of myself and they approved it Keep in mind I had already cashed out before but still sent them 20 pictures of selfie until they said its approved now 22 days later I still have yet to see my withdrawal when I look into my account its showing there under pending has not been processed just been sitting there since the 13 of April I have been given the run around the first shcat conversations I trusted that when they said it was being processed i really believed them but that went on for 22 days Please please help me I booked a vacation for my grandsons birthday His father died I really never imagined I would have to cancel it he was so happy he is only 9 years old and now he is s sad that we cannot go I really never thought after 22 days i wold not see the winnings..I am not a new player of online casinos no have played with ruby fortune for 13 years and Uk with never never issues of withdrawals I trusted this Gslot casino I never thought this would happen did every thing right by not dep unitll i got a email telling me that I as verified but even though I am and they say yes still my winning shave not been given I could see them pending have not been touched from April 13 2022 today is april 28 2022

I was already verified. I had taken out withdrawals along with made alot of deposits. I had talked to 6 agents who gave me nothing but problems. Did not cash me out. Did not give me any information lies to me. Gave me the runaround

Hello, on 08/01/2022 I used a 20 spins no deposit bonus code for the game BIG BASS BONANZA MEGAWAYS, (Maximum win amount for no-deposit free spins: 20 EUR Wager for the bonus: x40), from free spins I won 15.38 € which was subject to the wager × 40, i.e. to meet the requirements, I had to turn the amount of 615.20 €. When this condition was met on my account and the balance was higher than 700 € in the game I was playing, an error occurred and I was banned from the home page of the casino. After that my balance was no longer showing over 700 € only 0.00 € :-(, My whole "GAME HISTORY" WAS DELETED, I only have a history of bonuses and deposits from 09/11/2020, Game history from that day has been deleted. After many attempts getting any response from the agents on LIVE CHAT every time I get the same message that insults me I trusted them several times by depositing my hard earned money and never withdrawing anything and now when i won a large amount without a deposit they treat me very badly. please help me recover my fair play money Thank you.

Hello, i made the payment via Skrill onmy account [EDIT]. The Casino dont accepted. I have all informationen sended but the casino dont accepted it.

Dear Sir or Madam, I would like to complain to you about an online casino site called gslot. I have deposited larger amounts several times, have also won well, wanted to have this paid out and I was denied this for various reasons, unfortunately I had no choice but to gamble away the money won on this page, as no payout was possible . Is this normal practice or is it legal? As far as I know, there must be a break of 5 seconds between the shoots under German law and no more than 1 euro per shoot. An out-of-court settlement would be very nice and less time-consuming. It would be best if my stakes were paid back to me and I then delete myself from this platform. I hope that everything will be dealt with quickly and satisfactorily. Kind regards

When making a deposit and entering the promo code this casino is intentionally misleading. You enter the code, there is a lit up green switch that says use bonus switch to on. However there is also an arrow that says nothing. Apparently this is to activate the code. No label nothing. I went to customer be setvice straight after deposit and was told i didnt activate the bonus by pressing the unlabeled activate button. Was also told they can't activate the bonus! Strange every other casino can. Im out $35 100spins. LAnyway i decided to fix my error the nextime around, deposit another $35, type in the code. Push the unlabelled activate button, to which the arrow changes to a bin. Still says nothing. Hit deposit and again no bonus. [EDIT]

hello i won money on the gslot 1050 € on the 20.9.21 on the 20.9.21 21.9.21 i tried to withdraw the money to my account then on the 22.9.21 my account was blocked. When I came back in my money was suddenly gone the page says I gambled it away I have now said several times that they should send me the game history but you don't do that I would like to have my money please help me

I began playing here when my husband was on ventilator on the ICU because of Covid, I lost a lot so I closed my account for 6 months so I couldn’t play anymore. But I could open the account myself without any questions and play again after 24 hours. Many times I closed it but so easy to open by just one click. This is NOT responsable gaming! And when I finally won more than 10.000, I wasn’t allowed to withdrawal because I had to wait one week. They know I would play and lose the money. So now I lost all our savings and my life is over. They could help me but they didn’t. It was easy to see that I was addicted to the game but they only tried to get more money. So many times I had closed my account, why didn’t they help me?

Code sent for Interac withdrawal did not work. Frozen out. Casino of no help, My bank shows no record of this Interac transaction. Money in limbo somewhere. Very frustrated.

i deposited 100€ on may 1st at 19:38 using trustly.the money was successfully taken from my bank account , but never added to my gaming balance. i have asked daily since may 1st where the money is and why its not being added to my gaming balance, but i'm only being stalled and nothing is happening.i'm getting a daily email that i should wait another day , and that tickets are solved on a "first come first serve basis" as if 10 days are the usual response time for such an issue. i've since selfexcluded my account with gslot because of the faulty customer support.please help me recover my funds.

I have a complaint regarding the handling of self-exclusion for N1 interactive brands where I have had the possibility to gamble on Gslot even though I had a forever self-exclusion at slo­two­lf.c­om­ which is carrying the same license. I have requested a refund on deposits made at Gslot, 3530EUR, months after I set my forever self-exclusion, which has been refused by Gslot with the comment; “we would also like to inform you that the option of setting a limit in another casino cannot result in setting the limit to our casino technically. The restriction would have been valid only if you had contacted another casino with an account closure request due to gambling problems”. I did set a forever self-exclusion on slotwolf in January and several additional casinos due to that I have gambling problems. In the case with slotwolf (and as it seems for the majority of N1 interactive casinos) there are no information that a forever self-exclusion is not valid for other casinos operated by N1 (i.e that they do not have a unified self-barring database) nor any information in how to proceed if you have a gambling problem to ensure closure across brands. They had (not sure if it exist any longer, due to the fact that it is not stated in their responsible gaming policy) the possibility for a player to set a forever self-exclusion manually. I got a confirmation but no additional questions about the reason. This, and that there were no information in the T&C nor in their responsible gaming policy made me believe that the forever self-exclusion was valid across N1-brands and understood as gambling issues (which is more or less the only reason for why setting a forever self-exclusion) Another comment/complaint in regards to how Gslot are handling responsible gaming and their T&C is that they provided me with a VIP-manager. According to the T&C I’m not allowed to get bonuses nor VIP-rewards due to my country of residence. This, and that I during my gambling session gave clear gambling issue signs (several deposits (17) with increased amount and with increased bets - my requested refund is all connected to gambling during approximate 8h) indicates that they are not taking responsible gaming seriously. Approximately 1200EUR was deposited after the VIP-manager was provided. Gslot have refused me any explanations of why they provide me with a VIP-manager due to that I “didn’t reply to the mail from the VIP-manager.” Finally, I did get an inform­ati­ve/­pro­mot­ional email from Gslot regarding how I can remove limits set in the casino. This was sent 17h after confirmation that they closed my account due to gambling issues. According to their responsible gaming policy this should not be possible. Gslot has not given me any explanation. As stated in the beginning, I request a refund of 3530EUR and a clear explanation in regards to the VIP-manager and the mail sent after my account was confirmed closed.

I've been waiting for my payout for more than 10 days, they always give the same answer when I ask for information via helpdesk. they keep me waiting for no reason. All my info on their website is correcT.

  This casino is not willing to approve my account. It has approved my account before. The last couple of times, I used a different bank to deposit relatively small amounts. I am depositing with Revolut and my BUNQ bank. Both accounts clearly in my name. Yesterday I won a relatively large amount and requested to withdraw. Since that moment, the customer service keeps asking for more documents. In the meantime, I uploaded 30+ papers. All together, they give a detailed picture and absolutely proof I am the owner of the accounts. Still, they keep requesting additional info. Info that doesn't even exist or is required. I also told the Gslot customer team I would like to temporarily close the account after the withdrawal because I gamble too much and have gamble debts. Instead of helping me and confirming, they keep my account open and the funds available. The casino is not willing to help me. It only wants me to lose. I have made a call back request from a manager. There is no response to that either. They are simply sending short emails and keep requesting information that is already provided or impossible to obtain. I have a right to cash my winnings. I need the money to settle gambling debts. This is not the way customers should feel when playing casino games. Please keep in mind that the deposits I made are 200, 60, 100 and 80 euros in months. Every soul on the planet understands these amounts have nothing to do with money laundering or foul play. It's simply a casino that does not want to pay its customers and promotes gambling addiction.  

Hello This casino and games pay nothing. I deposited more then 200euro and i wined nothing,but realy nothing.i have tryed lot of games.0 chance to win. Please chek my gamehistory and you can see...Thank you.