Fruity Casa — player complaint #64945, 2019-06-19: game fairness
Fruity Casa: a player complaint filed on 2019-06-19, about game fairness, 1,500 GBP in dispute, status — rejected. Published on CasinoReviews. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I lost around £2500 on Monopoly Live.
I feel I never had a fair chance (excluding house edge of course) due to the host spinning the wheel. She was doing it systematically which never allowed a 4 roll to land.
I submitted a SAR specifically asking for video footage of my entire monopoly live session which lasted a couple of hours.
After waiting the full 30 days, they finally "responded". All they gave me was a 59 second video clip which showed just one spin (therefore not allowing me to prove my point that it was done systematically rather than "randomly")
Also they sent me an "account notes" document which detailed some very questionable entries which I have asked for them to explain (again no response)
I gave them an offer of £1500 as full and final settlement of this entire mess but have had no response.
They are just refusing to deal with this.
I suffer from mental health issues and they are just making it worse by playing stupid and stalling the entire process.
Please help me
Kind Regards
[EDIT]
