RESOLVED: Dream Royale Casino issue
WARNING: Dream Royale (Raeen Exchange N.V.) - Confiscated $2,379 via UI Trap & Deleted Player Logs I am posting this to warn the LCB community and any affiliates sending traffic to Dream Royale (dreamroyale.com), operated by Raeen Exchange N.V. They recently confiscated my fully cleared balance of $2,379.90 using a predatory interface trap, refused to provide the audit logs, and then actively deleted my chat transcripts to hide their tracks. Here are the facts of the case: * The Promo: Claimed code ROYALGIFT75 (30x playthrough). The software successfully blocked restricted games like progressives but allowed Blackjack to load. * The Playthrough: I strictly played allowed slot games until the 30x wagering requirement was 100% completed. * The UI Trap: In the casino dashboard, the terms are housed under "Active Coupons." The exact moment the playthrough was met, the system automatically cleared the coupon from the "Active" module, removing all visibility of the terms and signaling the bonus was fully cleared and converted to cash. * The Confiscation: After this state change, I played a few hands of Blackjack. My KYC was fully approved, and I requested a withdrawal. The casino subsequently zeroed out my entire balance of $2,379.90, claiming I played a restricted game while the bonus was "active." * The Cover-Up: I contacted support (Natalie and Jais) and formally requested the system timestamp logs to prove the playthrough cleared prior to the Blackjack hands. They flat-out refused to provide the logs. Worse, the casino then went into my account and permanently deleted the live chat transcripts where their own management gave contradictory statements about the rules. * Licensing: They claim to be licensed by Curaçao eGaming (License No. OGL/2024/1743/0960), but they ignore all formal arbitration attempts and complaints. If a casino uses its UI to actively hide restrictions, refuses to provide basic gameplay logs to prove their case, and manipulates player accounts to delete chat evidence, they are operating a rogue storefront. Play elsewhere, and if any affiliates are promoting Dream Royale, know that they are confiscating player funds on technicalities their own software hides.
