Coral: 220 complaints filed in English across 2 platforms, disputed sums £3,804. Most of them are about game fairness (44%). Risk index 20.2. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
Status unknown 209
Rejected 5
Resolved 3
Closed, no outcome 3
Sources
Trustpilot 209CasinoReviews 11
Complaints by month
06
07
08
09
10
Questions and answers
How many complaints are there about Coral?
The English-language record holds 220 complaints from 2 platforms; 209 carry no status from the platform. The latest one is dated 2026-10-06.
Does Coral resolve complaints?
Of 11 complaints where the platform recorded a status, 27% were resolved, 0% remain open and 45% were rejected as groundless, 27% were closed without an outcome. Withheld payouts account for 18% of them.
What do players complain about?
Mostly game fairness — 44% of cases, then other (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 220 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 20.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 220
14.09.2026TrustpilotGame fairness
Total waste
Total wasteI played king kong even bigger bannas2, £2 a spin...done 70 spins with out any collect, its either you get monkeys with no bannas or bannas with no monkey. Absolutely disgusting. I finely got on the bonus game and i won 40p and yes my spins was on £2. Its a disgrace of a sight. The slots are all the same. You win 300 coins and you only get 3 free spins🤣 seriously there is no point. I hope one day this sight along with aload more all get closed down because there just all out for the take.when you see the games advertised on socail media its always showing you ppl screaming because the bonuses have hit and the pay outs are megga... funny that because you very really see a bonus and the payouts are pointless. Why not start showing the real thing. Its all a pile off poop 💩 just out there scamming everyone. The hole gamling thing wants to be washed out. Its just unfair how its falsely advertised and that hardly anyone actually wins. I could never work for such a corrupt company.
13.09.2026TrustpilotBonus terms
Coins now worthless
I won 3000 coral coins and instead of 3 free spins costing 300 coins they now cost 3000 coins. Total scam. Fair enough they might think that the cost has to go up but going up tenfold is just ridiculous.
11.09.2026TrustpilotVerification
Won £20k — Coral Asked for My Birth Certificate, School Reports & GCSE Results 😂
Coral are absolutely fantastic… if you DON’T win. 🤣🤣Withdraw £100? “Here you go boss, 30 seconds.”Withdraw £200? “No problem mate.”Withdraw £1,000+? **🚨 NATIONAL EMERGENCY 🚨** 😂Suddenly they need your life story, proof of funds, proof of the proof of funds, your bank statements, your first-born child and probably a letter from your nan confirming you’re actually you. 🤣Try withdrawing £10k and you’d think you’d robbed the Bank of England. 😂Bet365, Sky Casino and Betfred seem to understand one simple concept: **people actually win money in casinos.**Coral: *“Congratulations on your £20,000 win! Unfortunately, we’ve never seen this before. Please allow 47–84 working years for verification.”* 🤣🤣
11.09.2026TrustpilotOther
Terrible
Yes - zero from my side too. Same as for everyone else.
11.09.2026TrustpilotBonus terms
What bonus is this casino paying i win…
What bonus is this casino paying i win several times the bonus but never win more than £ 2 ,advertising winning of hundreds of thousands and they paying £2 on free spins this is ridiculous, aswell as im paying double the bet for extra chances to win ,,DO NOT WASTE YOUR MONEY THIS IS THE BIGGEST SCAM EVER
10.09.2026TrustpilotOther
The CEO must be so thick that the staff…
The CEO must be so thick that the staff at coral casino are stealing her money by making fake websites or herself is committing fraud again
09.09.2026TrustpilotBonus terms
The worst company ever dealt with
The worst company ever dealt with. I do a lot of sports betting with Coral and their sister company ladbrokes. Always get BOG with Ladb and I presumed I would get BOG wiyh corals as on their website it says so. But apparently you have to opt in no emails about this. Backed a horse at 6/1 it won at 11/1 i thought i would have BOG but I didn't spoke to Alex off twitter instead offering good service and puttingthis right refused to do this. Will be complaining to IBAS as I feel this is very misleading and tricking a lot of customers!
09.09.2026TrustpilotWithheld payouts
Avoid unless you want your £ taken under false pretences
They behave like con artists, out to scam you. I saw an advert from Coral, advertising preferential odds / a special deal for a Premier League game. This was for new customers only.I paid in a deposit as soon as I received confirmation the account was opened. I then tried to place a bet on the match but the App would not progress the bet. I tried repeatedly but the button to progress the bet did not seem to work. Later I saw an email telling me that more information would be required regarding my ID but it was now too late to place the advertised bet.I then attempted to close the account via the App and requested a withdrawal of the deposit. That also seemed to be problematic and I sought assistance from the live chat service. Eventually I received notice that the ac had been closed - however the deposit money has still NOT been returned, 3 weeks later. This charade has all the hallmarks of being a scam. They advertise for new customers with the offer of a bet on the same day. They then insist on further checks (having received, quite happily, a monetary deposit). Thus, the bet cannot be made.They then hold onto the money and do not return it despite the account being closed.By doing so they presumably make a substantial sum of cash AND interest if a large number of people sign-up only to be told the advertised bet cannot be made but then don’t return deposits made. If this process is a genuine attempt to acquire new custom then it is a spectacular failure. I have attempted to raise a complaint via phone and email and I’m being ignored. These are not the actions of a reasonable and trustworthy business. The behaviour of Coral is unreasonable and this appears no more than a quick money-making scheme - in fact, it is theft.
08.09.2026TrustpilotWithheld payouts
Terrible company
Terrible company, are quite happy to contact you if you are problem but the minute they are they seem to lose the ability to pick a phone or use an email. Small amount won,never paid out and coral has ghosted me ever time I've tried to communicate. Advice for people, avoid this company like the plague.
08.09.2026TrustpilotAccount blocks
SCAMMED ME FOR £10 - CLOSED MY ACCOUNT FOR NO REASON. DON'T USE THIS COMPANY
I registered my account, provided my driving licence as ID then I placed a £10 bet on the Connor Benn v Garcia boxing match. I then tried to login and it said that my account was suspended due to an irriversal business decision. I asked them to refund my money and surprise surprise they said there's no bets on my account. They asked me for the bet ID, how can I give them the bet ID when I can't access my account. This company is scammers and I plan on dealing with this through my bank. DON'T USE COREL.CO.UK
08.09.2026TrustpilotWithheld payouts
Avoid
Avoid. I won 1350 and they have closed my account refusing to give me my withdrawl without valid reason
07.09.2026TrustpilotBonus terms
Disgusting treatment of it's customers
Disgusting treatment of it's customers. Go for a month collecting coins which are worthless. 1000 coins would get you a free £3.00 bet. Now it is 30p. Gamble elsewhere to avoid these thieving cheats.
05.09.2026TrustpilotGame fairness
Coral Slots
I’ve been playing Game of Thrones slots on the Coral app. I’m prepared to lose money on slots but the odds against you on the Coral app are so unrealistic its untrue. I’ve got to a point on GOT where I have all 7 kingdoms and any bonuses are on the super bonus map and to begin the feature you need 3 bonuses on 1 spin. I completed the map for the “super bonus” and it then took around £500 on 70p spins before I got the 3 bonuses to be able to start the feature. This took around 3hrs and 1,000s of spins before I got 3 bonuses. For all that I won £68! They are purposely getting you to complete the map feature to sucker you in on the promise of a big payout. This is the 3rd time its happened to me now when completing the map so I know its not a 1 off, taking 100s if not 1,000s of spins before the feature starts, with a pathetic payout compared to what has been gambled. The rewards for the amount of money you gamble is disgraceful, pure robbery! I will be deleting my account and taking my business elsewhere. AVOID THIS GAME AND CORAL SLOTS AT ALL COSTS!
05.09.2026TrustpilotGame fairness
I saw you got the reviews you deserved…
I saw you got the reviews you deserved here , this casino is from far the lowest paying back from when starting play casino games around 10 years ago, on this one I play around 7-8 years, I have limit 500£ a month x 12 months and never pay me back , my net lose on this is over 22000£ , for example today played 150£ and even not giving me 10£ win, and I play on 0.50£ bet!
05.09.2026TrustpilotBonus terms
It doesn't even deserve a star
It doesn't even deserve a star, been with them 2 decades and for last 25 days I had a streak of 5 coins just to you reached 300 then they changed it to 3000 just to try get 3 free spins. No explanation they won't let me play free games on football. *WASTE OF TIME**delete*
04.09.2026TrustpilotOther
Just imagine!!!! Extraordinary poor customer relations
Just imagine.. being a long term customer (yes over 15 years!! Receivinga message saying they are removing access to the 'Football Super Series' promo. Giving absolutely no reason or explanation. Just imagine how a long.term customer can be treated like that... imagine.. f.u. Coral other better customers out there!
03.09.2026TrustpilotBonus terms
i joined for the wager 10 get 100 free…
i joined for the wager 10 get 100 free spins i wagered when it came tiem to collect my spisn the ysaid my cardgot restricted but they still somehow let me deposit then wager but as soon as u want ur free spisn the ysay no would not play here this is the worst casino i played on
03.09.2026TrustpilotGame fairness
Worst site ever complete and utterly…
Worst site ever complete and utterly rob you they do
02.09.2026TrustpilotGame fairness
People
People, don't play—they'll just take your money; there are no winnings here. It's nothing but a scam.
02.09.2026TrustpilotGame fairness
King kong cash go bananas 4.
King kong cash go bananas 4.Plays well on any other site not on coral have the put the rtp that low that you can only won £1.50 for £100 deposited and played???2 hours of gameplay no king kong bonus spins.Bananas appear no collectsCollects appear no bananas.Completely put me off ever depositing on here again what a complete rip off!Find 300 coins while playing lol shove your coins! They are meaningless.If you enjoy the king kong cash dont ever play it on here they have tampered with the games rtp quite clearly as every other site it plays well.Been on here years first time playing properly and never again thats for sure