Coral— player complaints: 220 in English

Becareful they stole money from my bank under ladbrokes i dont have ladbrokes account

Crap crap crap lost another fivdf on here cant win nothing bingo free spins worse ever site next to Ladbroke not deposit anymore thanks coral your a scam going to report this as just takes like all sites do it's not gambling it's STEALING just rob even from a fiver deposit 😢 ridiculous as is bingo

Received an email offering 10 free spins and 25 more when you deposited £5 or more. Received and played the first 10 after having to speak to customer service as they weren't initially credited. The next day I deposited £10 and wagered it and didn't recieve 25 free spins. Spoke to an agent on live chat who said that I hadn't received an invite for promotion despite me providing the link. Went on to take an hour to to get back and tell me again that I hadn't recieved an invite, obviously being deliberately awkward. I've deposited hundreds of pounds with them and this is how they treat you. AVOID AT ALL COSTS, they'll only scam you out of money

Spent over an hour trying to get the app to work, the clerk told me put some money on it, which I did, still not working.In the end I gave up and asked for my money to be refunded as I was unable to use it.Complete waste of time, absolutely Rubbish

Absolutely shit , slow app , casino doesn't pay at all ,they keep suspending games so you can't cash out .everything is shit , just a big scam, stay away !!!!

UPDATE, I TRIED TO DEPOSIT AND WAS TOLD IM NOT ALLOWED AS THEY HAVE PUT LIMITS OF 120 A MONTH ON MY ACCOUNT. dont say its due to what i earn as you dont know what savings ive got, if i wanted limits id put them on, and for 120 a month is insane, i cant even hit a bonus on that. Never play here again ever. Avoid this site if you like a good game and features. I joined made around 12 deposits not hit one feature or win over 3 pound. Stick to mr q now

greedy, thats corals, the chances of winning, is like the national lottery, keep your money in your pocket, ive played bingo, slots, the slots are a disgrace.i dont mind losing, but its a joke, huge win £2 50p, what a joke, sorry , no more money off me. alan nottingham

Since I've complained to coral casino online slots they've put me in a losing website help me to report them so they can't steal our money anymore it's unfair to customers as we are the ones that make companies like what they are it's happening to us all we are giving this CEO our money to live a flash life style so why should we give her a bonus when she can't give us one it's time to starve these companies

REGULAR CUSTOMERS WELCOME ONLY.VISITED SEVERAL CORAL SHOPS IN THE SOUTHEND AREA.NONE OF THEM REALLY GREET YOU WITH A SMILE.IN FACT WE WERE MADE TO FEEL A LITTLE SOMEWHAT UNCOMFORTABLE,WHICH WAS`NT VERY NICE.REGULAR CUSTOMERS ASKED IF THEY WANTED A HOT DRINK.WE WERE IN A FEW OF THEIR SOUTHEND SHOPS FOR LONG PERIODS & ONLY HEARD REGULAR CUSTOMES BEING OFFERED HOT DRINKS ! IS THIS CORAL RULES.THERE WAS A TIME WHEN ALL CUSTOMERS WERE MADE TO FEEL WELCOME,VALUED ALSO TREATED AS EQUALS...HEAD OFFICE ! WAKE UP ! WHY DO YOU THINK THERE ARE VERY LIMITED VISITING CUSTOMERS BETTING IN YOUR SOUTHEND BETTING SHOPS...

**Towards the end of January I placed a £120 bet on a 8/1 horse with coral. I had already deposited £2000 into the account and had won afew hundred pounds on some other bets. The account balance was £3294. The Next day I made a withdrawal request of £1000. Afew hours after I made the request my account was restricted and they asked for photos of Id and me holding the id. The following morning I sent the the request pictures and afew hours later they sent me and email to say “**We have conducted a standard security check on your account and as a result we have decided to take a business decision to close it permanently. In accordance with our terms and conditions we reserve the right to take this decision which is final and will not be reconsidered.” Obviously I was incredibly frustrated by this as they had blatantly taken my money from me and othe bookmakers including bet 365, paddy power and firears had been happy with the photos of my drivers licence. I revived another email asking for photos of my id again and a document with my address on it. So I sent them photos of my drivers licence and my most recent bank statement from the account that the funds were deposited from. I then revived a phone call from coral. I’m pretty sure it was a general customer check up they asked me questions about my gambling and even went through my bank statement asking me what I had sent £25 so some one for! The person on the phone seemed to think that the information I had given to him would be submitted to get the account back for me. This did not happen. After many emails back and forwards with the same copy and paste reply I made a complaint. This was the complaint. A month ago you asked me some documents. I gave them to you as requested. Afew hours later I received an email to say by account had been closed and the funds had been seized because of a business decision. I am extremely unhappy with this as there was a significant amount of MY MONEY in the account. Since then I have made several attempts to sort this out with you via phone, email and live chat. All of which have been the pinnacle of half arsed and unhelpful. Refusing to say why the account has been closed and the funds have been seized and being very dismissive of me and not really wanting to acknowledge my existence. I would love for you to look through my customer service interactions and see how disposable I’ve been treated by your customer service. When you’ve taken thousands of pounds of my money and you won’t even tell me why. I even offered to show you some additional documentation but you didn’t want to know. I have read through section seven of your terms and conditions and I can’t see how I have violated them for you to take such an extreme action to seize my money. I deposited my money into the account thinking it would be safely stored and I would be able to withdraw it whenever I wanted. Not to have the funds seized entirely by a billion pound company who doesn’t want to know me when I attempt to ask why this has happened.It is disgraceful I eventually received a reply about the complaint and they said “The documents you provided failed our further verification checks.” Even though other large bookmakers had been happy with the same information provided. After further contacting coral I was told “following a standard security review and in line with our Terms and Conditions, your account has been permanently closed and the balance available in the account seized.” Which contradicts what Ema the person who dealt with the complaint told me. I then made a Data Subject Access Request to coral in which they asked for photos of my drivers license and a document with my address on it. I sent them the SAME photos of my drivers licence as before and the same bank statement. And they happily provided me the data that they had collected on me. Please help me.

On Fri 14th Jan I joined up . I knew I had a self exclusion in place but to be quite honest didn't know of there was a time frame or of it was permanent. But thought sure I'll stick in my details and see what happens. So I registered with the above email, which was accepted. I then began entering the rest of the details, my name, my address, date of birth and phone number. Much to my surprise the account was opened. Bu the end of that day I coudeposit immediately, it was only when I had deposited 250 that they wouldn't me deposit anymore until I verified my account. Now I understand the rules to be from a few years ago that the commissioner stares that no one must be allowed to play or place a bet or deposit until fill verification has taken place. So there's already one breach. Secondly here they are in full receipt of details they are part of a self exclusion, I e en agent them my passport and a copy of my bank statement. The reason they know in self exclusion d I have screen shots taken just to show you, I tried to log into another account and firstly it said "MORE THEN ONE ACCOUNT USES THIS EMAIL " I mean what does that even mean, I have the screen shot to show you if you need it. And when I did eventually get through the previous self exclusion [EDIT] by the way was the email address when I tried to deposit a message came up stating you cannot deposit due to having a self exclusion in place. So as you can see how many breaches there are we talking about to with regards to social responsibility and to ensure no further harm comes to people by betting. So I guess what this means really is, self exclusion stands for nothing. They have made a mocking of the rules. Because all it takes os using a different email address you can then go ahead and submit all your personal info and these multi million companies will have you believe that they haven't got a system to detect when someone is under a self exclusion tries to recreate a new account using their same name, address , mobile number and date of birth. I mean is that what the commissioner Says that this is what self exclusion means and I guess that is the question here. Have they breached rules and regulations and if the answer is no then what is the commissioner even there for. There are no need for rules because they make it up as they go along. It saddens me greatly because if rules were actually implemented there would be no way of getting around a self exclusion unless you bought yourself a fake passport etc and despite how bad a gambler I am, I would ot stoop that low. Its time these companies were made to justify their actions and asked the questions instead of deliberately taking advantage of problem gamblers. Just look at my story and how many more stores out there is like this. Its not fair. I just want my deposits returned on the basis that the account should never have been allowed to be open as I had a self exclusion in place. How does anyone argue that. Please help me

Deposited numerous times with no issues at all. For the first time I requested a withdrawal and since then another 3. All four withdrawals have failed. Coral say they are unsure why but rest assured it's being investigated. No one is updating me or replying. I was told by one person that it's my bank refusing the withdrawals but I called the bank and this isn't the case.

Hi i was playing a game of sky queen on coral when i played a round and it stopped on the queen on all 5 reels win should have been 75x the bet but the game froze and wouldn't reload so i came out and then went back to the game to see if it would start again as it has done before but it never never credited my account so i spoke to a agent who said i was not playing the game at that time 11:11 was the last game i played so j have took a screen shot of the times and date also sent them this spoke to 5 different agents intotal 1 of them said he credited my funds to my account and he never i sent them all my evidence of win and to show i was playing it but they are arguing and saying i was not

Good afternoon I am writing to you because I need your help. I have two questions for you and I am waiting for a quick response. it's about trying to recover what I've lost in an online casino for being stupid .. The name of the casino is Coral .. I tried weeks ago to make a dispute against them but they answered that I haven't read the terms of a game well I respect a bonus of infinite spins and they offered me as an alternative a free bonus and 40 pounds for sports betting. I wanted to stop training because I realized that it was only perdition for me but every day they sent me a message and they let me in. I lost a lot of money and I have never played in the online casino, I have only been doing it for 2 months ... Could you help me recover what I invested and lost in that casino? .. Only losses because nothing profits .. I lost a lot of all my savings for two years, money saved for the purpose of opening a project to help the animals without owners and the elderly. You are lawyers and know how to make a complaint and have a chance to win a dispute. Yesterday I sent an e-mail to Coral asking him to stop sending me messages with their new games because I am not interested .. I understand that it is misleading advertising to enter and spend more money but I am not interested .. They made me lose a lot of my savings savings for a project to help the elderly and pets .. I have also told Coral that it is an online casino maybe cheat because I remember I played and were more than 50 spins without winning a penny .. In response They have locked the account even though I had a Gold membership .. Greetings [EDIT]

Hello, I have been speaking with coral about an old old in-shop only exclusion, after speaking with them they emailed me saying they have reviewed my account and excluded me from all their network land and online. Before this happened i was asked if i would like to be excluded and i said no. I work for a gaming company and i understand all aspects of responsible gaming. I have not even deposited on the site for a long time. There is absolutely no reason from my emails of my account to suggest any exclusion needed. I have also had the emails reviewed by my own responsible gaming team and they too do not see no reason to have been excluded. I have all emails saved and will forward if needed. I have submitted a complaint with Coral but can not see me getting anywhere with them, should I wait for a response before you help?

Hello I opened a Coral account on Saturday and deposited 150 pound I then won 9000 trying to withdraw 7, my account got frozen and 3years ago I had an account with them which I self excluded myself for 12 months. I thought once I had self excluded my account would close, so then I opened up a new account the other day I am now not entitled to any of my winnings which is life changing money I wasn't trying to scam them as I had every intention of carrying on gambling with them but now I am extremely devastated as that was life changing money for me and my family, I had moved address last year so I put all my correct details and they asked for no verification as soon as I did it so I thought that I was just opening a brand new account could you please provide me any advice thank you.

Hi I have previously had coral online accounts which have been closed ( I believed due to self exclusion ), I have also self excluded in branches of Corals which according to the terms and conditions says I cannot have other accounts with Gala Coral Group. In a moment of sheer madness 6 weeks ago I opened a new account with Coral, I was surprised I could do this and went on to deposit nearly £4000 in 2 hours. The following morning I had an email from Coral asking for information to verify my account. Needless to say I contacted them and explained that the account should not have been opened due to my gambling problems and they closed my account. I have sent number of emails to coral and they are distancing themselves from any blame. I have a copy of my self exclusion form which states no new accounts can be opened. My name, DOB, Address are all the same as account opened online. I now know that if I was to have won then winnings would have been voided due to duplicate accounts from years ago plus I have self excluded from Gala Coral groups by completing form in shop. Is there anything further I can do ? Thank you

My username: [EDIT] My email: [EDIT] I won on slots game with Coral and sent my documents as they requested. They replied that they could not verify my details and that my account has been closed. Here is their email to me: Dear Customer, Unfortunately, we have been unable to verify your details and therefore have failed our security checks. We wish to confirm that your account has now been closed. Kind regards, The Team @Coral They gave no clear explanations and are not willing to cooperate. I need them to reopen my account and pay my winnings. Thank you

Dear Thepogg.com I recently played and won and Coral Casino. After requesting a withdrawal my account was closed. My original deposit was returned but the winnings were confiscated. I did not break their terms and conditions and they have provided no justifications for their actions. I wanted to lodge a complaint on your website. I deposited 5 pounds and received a 10 pound bonus to play with. I ended up winning just over 1400 pounds. Here is the timeline of what happened after I requested a withdrawal. 8/12/14 - I sent my ID and address verification document as requested. 9/12/14 - Coral replied asking me for a second address verification document. 11/12/14 - I sent a letter from my bank. They emailed back saying it was insufficient. 10/1/15 - I sent them my water bill (dated withing 3 months as required). 13/1/15 - I emailed them asking why they had not replied and whether they were now able to verify my account. 13/1/15 - They replied saying they were unable to verify my account with the documents I had provided. At this point I was confused. I'd complied with all their requests. Water bills had specifically been included on a list of acceptable documents they had previously sent me. 13/1/15 - I emailed asking why the had sent the last email considering I had already sent the additional document. I included my passport, bank statement and water bill (all in date) to avoid any confusion. 14/1/15 - I received this email saying; Dear Customer. Unfortunately we are unable to verify your details and therefore have failed our security checks. We wish to confirm that your account has now been closed and we have refunded your initial deposit of 10 pounds. Kind regards The Team@Coral There was no explanation. They did not ask for another document. They just took my winnings and closed my account. Given their actions I am now concerned that they have access to my documents at all. Any help in mediating and/or publicising what has happened would be much appreciated Thanks for your time. Regards, [EDIT] username (Coral) - [EDIT] (I can send emails if necessary)

Hi, I am having trouble with my Coral Casino account. I opened my account and deposited £300 into it with no problem. But when I tried to make a withdrawal of £1650 I was asked for age verification! I did not use any bonus. I have sent a copy of my passport and both parts of my UK provisional license (stating my address) and phoned after a while to confirm if it had been received. The representative was very friendly and assured me I would receive an answer by e-mail within 24 hours. 24 hours now passed and still no reply. When I check my Coral account it says no withdrawal is pending. Could you please look into this for me. I hope there will be a positive outcome! Best Regards [EDIT] USERNAME: [EDIT]