Casumo — player complaint #5592, 2026-05-22: game fairness
Casumo: a player complaint filed on 2026-05-22, about game fairness. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I counted the amount of 16s the dealer had. The answer was 6. Every single time, the dealer pulled either an Ace or a 5 out. Remarkable. Meanwhile I'm over here trying to not hit a 10 on my 12 hands, failing every single time. Something something fair and reliable RNG. It was also pestering me during the Blackjack games to go collect the free spins. Literally, I couldn't even see my hands, it was taking over my screen and I didn't know if I won or not. When I went to see the spins, I was VERY GENEROUSLY offered THREE (3) 10p SPINS!! WOWZA!! I swiftly jumped out of my chair and collected my THREE (3) 10p SPINS. THREE!!!
