Casiqo— player complaints: 9 in English

8.6.2024 Made a deposit of 75€ on this casino in order to claim the welcome offer and register. Turns out I was logged out instantly from the site and logging in with my bank wont work at all. Contacted support on the same day giving them proof of my deposit and I even gave them Trustlys orderid. After 4months of waiting they found my deposit and asked for bank details and documents. I have sent both of those but I'm still waiting for reply after 2weeks of not hearing from them. Customer support can't help me either in this case as they're claiming I don't have an account registered, which is true because I was only able to make the deposit.

Hello, My name is [EDIT]. I want to withdrawal 2000 euro from Casiqo. I’m totally verified but the casino does not want to withdrawal the money. The casino can’t answer in my request what is needed. From the department I get the answer that they need a proof from my bank. The proof is already uploaded and approved. I only get automatic answers without any detailed information. The casino is intransparent and can’t give a clear answer what is needed. The support does not want to understand me. I hope for finding a solution here. I’m there for questions and proofs. Thank you very much.

Ladies and Gentlemen, I got banned from N1 Casino more than a year ago due to a gambling addiction and it worked then. However, a few days ago I was able to register with the subsidiary of N1 Interactive Limited Casiqo and deposit the money (1150 Euros.) Fortunately, a few days later i could no longer log in because of a self-exclusion, at least that was the message from the site when I logged in. When I asked support, I was told that i was already registered in the N1 blocking database and was therefore no longer allowed to open an account with this company. Now, however, the question arises for me how it can be that a registration could be made knowingly with my same e-mail address as at N1 Casino and the same address and several desposits could be approved and made at different times although I am due to permanently ruled out a gambling addiction at N1 Interactive Limited. Now i have lost more than 1000 Euros exactly it is 1150 Euros. Now i ask the company ( the casino site CasiQo) to reimbuse me for the losses incurred. Since this knowingly violates the new guidelines for player protection of the Malta Gaming Authority and player protection is reacted to much too late, especially in my case. Upon request, I have of course kept all payment receipts that N1 Interactive Limited has invoiced and collected from me. I ask you from the bottom of my heart to process my request as best you can and to help me get my lost money back. This relates to the losses at CasiQo Casino. Many thanks for your help. Of course, I can submit all the documents you require that will help you to successfully review and process my case. Kind regards

Hello, I have submitted an application for the withdrawal of funds. in response, I got that it is impossible to pay for the Lithuanian iban (revolut). They ask me to choose a different payment method (there is only one). I will add that I used the SOFORT BANKINKG payment method when making a payment, while withdrawing, there is an option of a transfer to a bank account that I cannot change (I have a Dutch or Polish account). in response to the e-mail, I got a message to reset cookies or log in to the incognito tab (I did, and nothing.) in the second message they ask me to pay the minimum amount by a different payment method. And by the same method to apply for a withdrawal. I will add again that I only have one method that I cannot use. help

Dear Team, i try TI explain my complaint. I setted a self-exclusion at two Casinos under the license of N1 interactive: Slotwolf and King Billy. The self-exclusion was setted because of gambling addiction in the 06.05.2021. Terms and conditions of N1 interactive say, that If you self-exclude yourself due to gambling addiction, all active Accounts under N1 interactive will be self-excluded and IT will Not be possible to Open a new Account under this license. Unfortunately i could Open an Account at Casiqo Casino in 22.05.2021 and could Cash in 980€. The Same dates was used AS in Slotwolf and King Billy. I self-excluded my Casiqo Account in 23.05.2021 because of gambling addiction. I want them to refund my deposits about 980€, because IT should have Not been possible to Open a new Account Like their own Terms and conditions says. I can Proof my complaint with Screenshots and Mail historys. Thank you.

Deposited 120 euros and my money is still pending since 3 days . Support and vip Manager can’t help and told me every day it will be take another few days to solve the problem

Last payment method was trustly and rapid fast bank transfer ! Terms said same payout method than deposit method. Casiqo cancelled all my tries to payout and said only normal bank transfer ! When I click on the payout page rapid is possible but they cancelled my payouts again and again ! Normal bank transfer not acceptable because it means waiting 5 days for my money

CasiQo has been stalling my withdrawals for over a week now. My first withdrawal request was made on August 30. Since then they have been asking for lots of documents and they also told me that I need to wager my deposits 3 times. I completed the wager on August 31. I uploaded all the documents and they have been accepted. Now they are just stalling and nothing is happening. I also contacted support today and they told me again to complete the wager, after reminding them that I already did, they just told me that the payment department was informed. I am asking CasiQo to stop stalling and pay me my rightful winnings.

I made 500 euro withdrawal by using trustly, the same payment method what i was using for deposit and registeration as it is paynplay casino. Withdrawal was pending for some reason and after few hours they informed me that withdrawal is cancelled and should contact customer service. Customer service told me that i was requested to deliver proof of deposit and once thats done my withdrawal Will be paid out. I delivered all required documents, but they didnt make any payment. Withdrawal have been cancelled multiple times from their end. They have told me it is due to technical issues with trustly. Then i was instructed to change payment method and deliver some new documents, which i did, but withdrawal is still pending. When asking after my withdrawal,there is always some new issues/reason why it is not paid off.