Bovada — player complaint #66148, 2017-11-22: other
Bovada: a player complaint filed on 2017-11-22, about other, 18 USD in dispute, status — resolved. Published on CasinoReviews. One of 341 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Nov 1, 2017
Bovada Customer Service
Hi [EDIT], We're unable to determine the exact amount of winning you should've won for your stuck hand. As such, we've escalated it to our Support Team so we can credit your account accordingly. You'll receive an update in approximately 24-48 hours via your account messages and/or email address on file. Our Customer Service Team is available at 24/7 to help if you need anything else. Thanks, Bovada Customer Service 1-888-263-0000 service[@]bovada.lv. They never sent me a update like the letter said. I’ve contacted support numerous times and they know this is escalating. I was play double double poker at $2 bets. I hit queens and sixes and there system locks up. Now 18 was lit up for a $2 bet do not sure if it’s 18 I’m owed or $36. This was my first time ever depositing and they have a pretty good name to them and this is really upsetting me. Can you please try to help me get this process sped up?
