Bovada — player complaint #65997, 2018-03-02: game fairness
Bovada: a player complaint filed on 2018-03-02, about game fairness, status — resolved. Published on CasinoReviews. One of 341 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I was playing 3 card poker at bovada and was dealt a straight, I chose "raise" and it folded my hand. I dealt with "customer service" via chat for about an hour before having a supervisor call me. He said that the system says that I chose "fold" and there is nothing that he can/will do. I took a photo of the hand. I explained to him repeatedly how the game works (he was not familiar with it) and that there is no way someone would fold a straight; furthermore, if they did, the pair + should still be paid (a different argument all together). I was playing $10 on the ante and Pair+, which would make this a $100 swing. Absolutely the worst experience with customer service I have ever had at any online casino. Service rep was [EDIT], Supervisor whom called was name [EDIT]. Chat Id or hand ID was [EDIT], I jotted that don't but can't remember which ID it was. Thanks for any help.
