Bovada — player complaint #19046, 2026-07-21: bonus terms
Bovada: a player complaint filed on 2026-07-21, about bonus terms. Published on Trustpilot. One of 341 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I had joined crypto exclusive rewards program and made all qualifying deposits. I never received the free spins and rewards points. I only received a shitty 50% crypto match with a 12x rollover. I had reached out to a live agent named Gregory telling him I didn’t receive the other 2 rewards , he told me not to worry and that my other rewards would be in my account before the end of the day. Well the end of the day happened and no rewards were given. I have provided agent after agent screenshot proof of agent Gregory telling me I was getting them and now all the agents just state I’m no longer eligible. That is immoral and unethical as a company. You can’t just tell someone they won’t 100 bucks and then an hour later tell them just kidding I’m not giving you the prize winnings. That’s not fair and that’s not right and bovada is refusing to do anything about this. Bovada customer service is so poor when it comes to making it right with its players and hopefully a trust pilot review will help them make it right with me.
