Bob— player complaints: 39 in English

BOB casino have heavily breach the Cross boarder gaming rules. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud. According to the Swedish law from January 2019, only companies whom have license in Sweden have legal right to act here. Government have issued a system in Sweden whom locking players here like myself whom having playing addiction which is valid for casinos whom have license and thereby legal right to act in Sweden, with support from CJEU. BOB casino have not only accepted my registration without a valid license, they have as well welcomed my 400 made deposits between Dec 2019

I have recently encountered a confiscation of funds through Bobcasino.com My account username is [EDIT] I was playing the Thursday Bells bonus. Just prior to reaching the bonus commitment, I started playing a game 'Juice Inc' from Playson. I made a series of 80¢ (80 cent) bets. Only ever making 80 cent bets. No higher bet than 80 cents. The following morning I receive notification that I allegedly breached the bonus policy. When I received my playing records after disputing this, the records they sent clearly show bets that are impossible to make. These are the very bets the casino is alleging I made to violate their bonus policy. Again, I never made a bet over 80¢ ,ever. The dynamic of Juice Inc. is to make your desired bet. There is a unique option on this game to hold your winnings to accumulate, if you desire, and collect when you wish, all while you run the risk of losing your winnings at anytime if you receive 3 x's during game play. This feature is not an actual bet, as I am still required to make an actual bet for each and every spin (80 cents) Never at anytime am I making a physical bet over 80¢ while on this game. Collecting my winnings is not a technical bet from my understanding, which is exactly what this casino is claiming I have done. The very 'bets' the casino claims I have made that breach the bonus conditions seem to be the very sums I took my winnings on. I had never played this game before this. Or any game like this. There was no intent to violate the bonus policy as I am an avid daily player who diligently follows the rules. I do not agree at all that there was a violation of the bonus policy from me and ask that you review this matter for determination. The Casino has been non communicative and quite offensively arbitrary in their treatment during this matter. I have my records obtained and screen shots of both the game and the bet period in question. Also to show the only bet options available which would show none of the 'bets' in question the casino alleges I made are impossible bet options. Thank you for your help

Hello, I'm writing regarding www.bobcasino.com withdrawal error. I have account in this online casino for almost 5years and had no problems, but about a month ago I couldn't make any withdrawals request in casino. I did tried every available option but had same error pop out on screen contact support or check data. I reached to support multiple times but after trying every solution they gave me ( restarting pc, clearing cookies , connecting in different devices etc.) my problem was still not solved. I filed complaint on bobcasino website, received letter from there so called dedicated support team asking to verify the problem, make videos of it and received answer that this problem is forwarded to technical support team , after many chats they also told that they contacted gaming provider and they will be in touch as soon as possible. Now it's been more than a month since I filed a complain and have no solution to my problem and it's seem that they are just stalling this process in order to not let me make withdrawal. My name is [EDIT], I am registered on bobcasino on [EDIT] Please look at this case and try to help me since bobcasino have no intension in solving this problem. I deeply thank you

Hello, My name is [EDIT] and I have had problems with Bob Casino to whitdraw money. They keep asking for my bank branch code and I have tried them all now. They respond like ''robots'' to my questions and I have been trying to resolve this for 1,5 week now. Thank you for any mediation. Greetings,

Hi! [EDIT] This is regarding deposits in 5500USD. They had no problem letting me deposit and play for USD. But when I tried to withdraw some it said that "there are no available payment methods for this currency". Now I have lost all the money but even if I had won I wouldn't be able to get it back. I contacted the support that only said their site only support Euro. [EDIT]

Subject : BobCasino.com – software/technical glitch and cashouts deniedTo whom it may concern1-April-2021 :1.Opened account under main e-mail address [EDIT] and then played for 3 hours. Then logged off and went to bed2-April-20212.Next day, tried many times to enter into account [EDIT] without success, and unfortunately forgot to write down the password.3.Requested “re-submit password instructions” many times but the system would keep responding/sending only their home page with no instructions.4.Decided to create 2nd account under [EDIT], played for 1 hour, won $500 and requested cashout. Nothing was happening, became concerned and immediately contacted support staff through the “chat” line and emails.5.Played $585 in total.All of the above was explained through the “chat” line and e'mails.6.Support staff was given both email addresses to help figure out what's wrong in the system (not getting password instructions when requested and cashouts not being paid).7.Was then sent the instructions on how to reset original account [EDIT] and nothing else was mentioned. So password was reset.8.Played and won $3,000. Asked for cashout more then once and was continuously refused.9.Played $2,500 in total.3-April-202110.Received email (Ticket #Q3J8T) from support staff indicating they did a security check, there was two accounts, breached their policy, all cashouts were cancelled, closing accounts, zero tolerance, decision is final, case closed.11.For the next 3 days, sent explanations/questions only to receive unsatisfactory responses. Kept explaining that 2nd account was created because was not able to get into 1st account due to computer glitches, as well as to cancel 2nd account from their end. Also asked to speak with management and was refused each time.12.Was then credited $250 into original account [EDIT] so that I stop sending emails and keep my mouth shut! This is unacceptable! And now with this credit they don't close the account, they want me to play the $250 that they credited and take any other monies that I might play. The $250 credit is still there and will not touch until this issue is resolved.This was my very first time playing online and unfortunately did not read the terms and conditions (like many others that don't read them), so was unaware that was not allowed 2 accounts. Why didn't the “chat" line explain this when first contacted on April 1st ? I had already spent $585 and would have stopped playing right then and there. Instead they send me the instructions to reset password on original account and I continued playing and put in another $2,500. In total, I played $3,085 and I would like to get the $3,000 cashout that is owed to me.I’m writing to you to seek your help with the $3,000 cashout on my original account [EDIT]. I've been completely honest with the Casino only to be misguided and treated unfairly. They gladly take our monies but when the time comes to pay out, they don’t honor their own guidelines.If you require further information or proof of anything, please don't hesitate to contact me at your convenience.Sincerely,

On April 2, BOB SPORT rejected my withdrawal on the grounds of illegal betting and closed my account

When I started my withdrawal on fed 29after 5 days of getting my account verified and on mar. 5th findly had it verity and they said my funds was send.And since I didn't get the funds I email them about it.and they ask for bank statement and I send them a lot of bank statement. Last week I send them on 24th.another bank statement, and they said then that they will contact me after looking at them. And today I ask what they have dicited about my withdrawal and they ask me for a screenshot of my bank statement

I contacted the casino to ask how I redeem my Redeemable Comp Points: 1110 Their response was they are not redeemable they are only for VIP levels. Again I said but they are listed as REDEEMABLE COMP, they only thing they replied sorry for inconvenience. I feel they should not advertise REDEEMABLE if they are, it's a false statement.

I have a profit on your side of € 700 because the Paysafe could not pay my partner, I do not want to pay my winnings, I have sent my ID card and my electricity bill, but still no payment, the payment has been canceled, me would like to have my winnings transferred to my account, otherwise I will have to take legal action.

I have tried to cash out first $500 at bob cssino and they have kicked it back out multiple times the last 2 days. I did spend some as they keep kicking back to my casino acct. I have tried to cash out $300 and she result. They tell me my bank summary and other documentation isnt good enough. They want a screenshot of the$60 deposit , which was the last deposit before cash out. I will add 2 or 3 screen shots so you understand. I have told them I am not familiar with the document they want and don't know how to get one. I have provided all documents that there first emsil asked for. I don't know what else to do

  Hello, I played January 27 on the Bob casino site for a few hours, and I won a massive payout of around $ 8,500 on a Gem Splitter slot machine.I remember very well I was overjoyed, j continued to play and increased my balance to around $ 12,000. I continued to play a bit suddenly the system made a bug and I was asked to reconnect, I did indeed update my browser (refresh) and what I saw was just unreal my balance was decreased to around $ 4,300 without being able to play as much. I was in my mess and tried contacting bob casino's online chat, waited a long time to get them and they asked me to write an explanatory email, something I did with the details I had in my possession, and I did not know that the saga has just started, they ignore my gain so much, they do not want to recognize it, they told me that the gain is not in the history of my play. I then requested a report of my play history on January 27, 2021, they provided it to me, surprise all the bets are there except the big gain of about $ 8,500, c is there that I understood that something is happening, I exchanged more than forty emails with the support service of this casino but unfortunately the problem is still not resolved and still they just want to bury my winnings. They asked me for details of the exact game time to the second ready, balance before and balance after, screenshots, game ID etc ,,, this is information impossible to remember given the speed at which we play. I gave as much detail as I could I even went a long way in giving them the result of the Gem Splitter game that came out with this gain of over $ 8,500, but they just don't want to listen and take my request seriously. , I'm so frustrated, angry and with no way to defend myself. I respectfully ask you to shed some light on this situation and recover my [EDIT] right, they (the casino) have abused their authority by asking me these kinds of details to recognize a gain, but I for my part have no control over machines and games, I can just answer their questions as best I can remember. But this gain is impossible to forget because I even jumped for joy but unfortunately it does not appear anywhere in the history that the casino had provided me. Is it fair that the casino is engaging in questionable practices like this? Thank you for your understanding !  

I make deposite 35 euro, after that i did ask to casino just to return my money because i didnt want to play because i did not get bonus.. so after that i told them to return my money and block my profile @bobcasino because i dont want to play there anymore. so after that they block my account and told me that they cant return my money. i try to ask to unblock my account that i can atleast use my money but they say that its not possible to unblock my account. so i want to get back my 35 euro deposit because i did not use even 1 euro cent from it. basicly i deposite money and they just stole it from me.

They are not giving me my bonus of 100$ and keep giving me a fake email saying I need to contact my vip manager for it. [EDIT] comes back as not a real email but they claim the forwarded my message to her..

Hello, to withdraw money at Bob casino, the support service writes to me in the mail- (Please upload a screenshot of your Qiwi wallet from which you made a deposit, One screenshot should show the account number and the name, surname of the owner) in the Qiwi wallet there is only the account number, and the name in Qiwi is hidden and cannot be seen, please help (thanks)

Hi, I have typed the story so many times the last few days to their customer service but hopefully this will be a little bit more usefull. I wanted to try bobcasino because of their "fast" withdrawal system. So 3 or 4 days ago I made an account at bobcasino. I deposited about 8000 euros I think and made 9500 euros. I know that they require info (just like any casino) to verify. Usually its just ID and bank statement maybe but they asked for more. No problem I uploaded it all. Then few hours later I heard it had to be in PDF. Also no problem. Did it again. Then, they asked for another file. I Upload it, they ask for another file. I upload it, they ask for another one. This has been going on for about 4 days with a lot of miscomunications where the live chat says something and the financial department says something else. Like 3 or 4 times this also happened. I am starting to think that they wont pay me out and I got scammed. Dont know what to do I really need the money.

I have submitted 5 docs and met there requirements they refuse to release my funds

Hi everyone, I urgently need your help. The MAG Player Support passed me on to you. I have been a VIP customer at BOB Casino for a long time and have been completely verified and have already made deposits and withdrawals. Due to a bank change, the online payment at my new bank did not work. That's why I asked my mother for permission to fund BOB Casino from her account. I then transferred money from my bank account to my mother's and when the money arrived, I deposited it at Casino BOB. There were several deposits in a period of approx. 2 weeks. The amount paid into my mother's account is € 7,680. From Monday to Tuesday of this week I then made a profit of over € 12,000. When I requested a withdrawal to my mother's account, the problems started. (Deposit and withdrawal was requested to the same account). I then had to send the deposit slip from my mother's account, after which I was informed that it was against the terms and conditions to make deposits from another account. I didn't know that and I apologized to Casino BOB. But it was my birth mother with her consent and not a stranger. Now I know that and will not do this anymore. The casino then blocked my account and confiscated my winnings. The manager wrote to me that the casino does not pay out my winnings and they do not want to reimburse the amounts deposited from my mother's account, even though the winnings are far greater than the deposits. If the casino does not accept these deposits then they should have sent the deposits back to the sender, or at least now. The casino accepted every deposit and added it to my account. Also, I don't understand if the casino doesn't accept third party deposits, do they accept losses but not winnings? A little questionable. I've always enjoyed playing at BOB and everything has been fine so far, but the casino didn't even ask me for confirmation from my mother for consent, just blocked my account and told me that the manager's decision would be final. Of course it annoys me that my winnings are not paid out !! ?? Now I would like to have at least the paid-in amounts of € 7,680 back on my mother's account, as this is not accepted by BOB. The profit on my account is much higher than the amount deposited. The terms and conditions of BOB also state that the money will be refunded, that's how I understood it. But I sent several emails asking for it, it came out that nothing will be refunded. I ask for your help so that I can get my honest money back.

Hello. today i get nodeposit bonus - Sunday Freespins Win. I get 113 rub from it and went to play AMATIC CANASOVA, I win about 2000 rub, when i end my wager my balance was about 1500 rub. I end my wager and went to play others slots, finnaly i won x1000 in wild pop, than i play a little bit more and ordered payment 12004rub. But payment was rejected and my balance became 3000rub. Support says it "our rules" but when i won wager was ended.

Dear sir / Madam, I [EDIT] and [EDIT] (in whose name the account was registered) spent an evening gambling together at Bobcasino. We deposited € 1300 money through my account that of [EDIT]. In the end we had € 2000 in the account and wanted to have it paid out the next day. Of course they asked for the baking statements of the deposits and they also presented them neatly. Then we get the response that we have committed fraud and the account has been closed. Then several times via chat and email to ask for clarification because we do not understand what is going on and why our money is not paid out. There is no response to this. I hope you can contact Bob's casino so that we can still get our money paid because we are sure that we have not done anything wrong and are just entitled to this. Thanks in advance, With kind regards [EDIT] and [EDIT]