Bob— player complaints: 39 in English

Hi! I've played at Bobcasino despite that i have blocked myself on all other casinos that N1 owns. They let me play even if i block myself and have told them i have gambling issues. Now i lost more money again at BobCasinon. I want to be suspended from theyre entire network and get my money back. It's the same owners at all the sites i played with Slowtolf, Avalon78, BobCasino, Maneki, N1 Casino, CrazyFox, BetAmo, Betchan. I've deposit to all this pages, even if i was blocked since i have gamling issues. I want my money back. It should not be ok to let me deposit more at the same cooperation when i blocked myself before. Its not just Bob casino, but all casinon in the N1 network that let me play.

They are teeling me that I cant make a cashout if i dont have a american creditcard. Its clearly written in there homepage the same way your making a deposits the same way you make the cashout.and its clearly not the truth becuse i can not make any cashout in any way.the name of the casino page is bobcasino.

Hi! My name is [EDIT] and about a month and a half ago i won 140 Euros at BobCasino.com. After i had requested withdrawal i self-excluded my self from playing. And thought that because i already clicked withdraw BEFORE i made the self-exclusion i would get my money. But i didnt, ive talked to them in the chat and by email and they refuse to help me. I dont think this is fair at all. I would be glad if you could help me out. Im not looking to re-open my account, just get my 140 euros withdrawal accepted. Best regards

On the 22nd of March 2020 i made a deposit into my bobcasino account using my 2nd bank account which i mainly use for savings. To keep my story short: Because i deposited with different bankaccount than normal, i need to provide documents as proof that i am indeed the owner and nobody else. I have requested withdrawal multiple times and they keep denying it, although all the documents that i have are provided already. Now they keep sending me mails that my withdrawal was cancelled with 2 reason: other, all documents are not provided. Now i got a mail from one of the employee asking me how my funds exceed my source of income and i did explain it all while providing the documents. I can't do much. All i want now is that they give me my funds and close my account. I never encountered such bad customerservice to be fair. Nobody deserves to be treated that way. I have contact customer support more than 20x but i keep getting the standard answers that don't help me. It feels like they are not taking my case seriously. Bobcasino kindly give me my funds and close my account!

I deposit 20 euro, and got 20 euro as a bonus so a total of 40 euro. In their T&C it said that you first play with your own Real money and then your bonus money. So I played 7 euro and won on the first bet 36 euro. I only played live Roulette and never came under 20 euro. So when I won 100 euro I decided to cash out. But then I didnt let me, cause it said I had active bonuses. But it only said that there is 20 euro to cashout while i won 80 with my real money. So I opend an chat with them, and they said that when I started the bet, all my deposits would transfer to bonus money. This is no where to be found in their T&C. So I wanna know what you find of this. they let me deposit under false pretences cause I could not have known that all my deposit would become bonus money, and not real and bonus money. I'am able to send you a screen of the betting history and their T&C for first time deposit. Also I can show you the conversation I had with the support agent. Their T&C for first time deposit bonus: 1e. When you play with active bonuses, the initial playing is done with real money and then with bonus funds. ( Full T&C on: bobcasino.com/promotions ) So as you can see I played with real money before my bonus money was touched. So the winnings of that bet should be real money and not bonus money! And thats why they have to payout. Their Agent could not show me anythings that said that all your deposited money would become "fake" money. They dont even allow me to pay back my 20 EURO, cause according to them, all the money is bonus money now. But as I said I have the transcript if you would like to see.

I deposited money with a "digital only" credit card. I wanted to withdraw money and submitted all the files,except for the credit card. They don't accept those files,because there isn't my name on the card. Due to the card not being physical,I can't post those pictures. I'm really worried,that this money will never be able to get back. I might have to inform my defence insurance if this won't work. Thanks for your answer

I played on Bobcasino slots, which eventually brought me to 1550 euros. Because I had previously withdrawn on the same account, I thought I could also withdraw this amount. When I was asked for documents, I sent everything and later I was told that I had duplicate accounts, so I could not withdraw. That account comes from early 2019 and was inactive, not verified and I didn't even know the password when I registered my new account. What can I do to get my winnings.

In June 2018 I have had a problem because of my duplicated account at Bob casino. I forgot, that I have already opened accounts, so they declined my withdrawal. After that, I have spoken with the support and asked them to delete my duplicate accounts, so I can play with one. They told me that, this case was forwarded to the Finance department. After 1,5 years I have forgotten about all of this and went to deposit to my Bob Casino account to play. So my account was good, I have made some deposits, and they let me play! In December 2019, i have deposited money to my Bob Casino account and managed to win 3000 Euros. I have logged in with my phone, ( where my other emails are stored in the browser, so it is automatically filled the login e-mail to my Bob casino account with another e-mail ) and I accidentally logged in with my duplicated account to Bob Casino. And that was the point that I have found out that I still have a duplicate account, so nothing happened in June 2018, they did not delete my duplicated accounts!!! I have immediately written a letter to notify them! And to help me solve this case, after 1,5 years. For withdrawal, i would like to have my account verified, so i have made a request for 20 euros, because they wrote on the website, the uploaded documents for verification is being checked at withdrawal requests. And they wrote to me today this: "During the security check, we found out that your account has a duplicate. Please note that it is only allowed to have one account per player/IP/device with or without bonuses. You have breached this rule. Therefore, the decision was made to close your account and confiscate the winnings. The decision was made by the casino's management and it is final." So they should have closed my account in June 2018, not in December 2019!!! In my opinion, this is absolutely unfair. I think I'm entitled to withdraw my winnings of 3000 Euros. Please help me solve this case. Best regards.

Dear The Pogg, I am having an issue with Bob Casino who have not responded to my emails which the reason why I am turning to you. The casino is not honoring the responsible gaming policy set out by the MGA and are refusing to return my deposits. I blocked myself on their sister sites 1xBet and 22Bet by sending multiple emails starting from 2018-11-29 very explicitly asking them to close my accounts with them and never allow me to open a new account on other casinos within their betting group. Despite this I was able to open an account with Bob Casino, they verified my identity and I deposited/lost a total of 18 400 euros. My account at Bob Casino was opened 2019-08-12, almost a year after my initial emails to 1xBet and Bob Casino. I have used the exact same details on every website. I have documentation to support my claims. Looking forward to hearing from you! Sincerely, [EDIT]

Bob Casino has confiscated 1057 euro from me. The casino has asked me for the documents: passport and bill. Provided. The casino has asked for the selfie with passport. Provided. The casino has asked me the selfie with paper saying “Hi Bob casino”. Provided. The casino asked for the selfie with their casino and chat opened on the background. Provided. The casino has requested a skype video conference with me. Provided. During the skype video conference the only quiestion that I was asked was about my name and a date of birth. One hour after Skype video conference I got this email from casino: “Our security service has identified activity in your account, which is classified as fraud. Also we determined that you provided incorrect information about personal data during registration. In this regard, your account has been closed.” WHEN THERE LEFT NOTHING ELSE TO ASK FROM ME - I WAS DECLARED A FRAUD: RIGHT AFTER A SKYPE VIDEO SESSION WITH THE ONE AND ONLY QUESTION ABOUT MY NAME AND AGE. THIS IS SO RIDICULOUS THAT I DON’T HAVE WORDS TO DESCRIBE WHAT I FEEL. Please help me. I am not a fraud!

I closed my Spinia account 15 june 2019 23:48 My vipmanager ([EDIT]) confirmed that by closing my account i wont be able to play in any casino's with the same license (got proof of it). On August 2nd 2019 i got some promotion mail of spinia. I asked why because i aksed her on 15 juni 2019 to close my account. [EDIT] replyed me and said sorry for disturbing you, your right your account is closed. (got proof of that too) However i closed my spinia account owned by N1 interactive Ltd casino under the licences: MGA/B2C/394/2017, i was able to make an account on August 6th 2019 at Bob Casino witch got the same licences: MGA/B2C/394/2017. I filled in at bob casino all my personal details the same as i used at spinia. Same Name/Address/date of birth/phone number/bank account. I only used a different email adress to contact me because other wise my wife could see my gambling behaviour and i promised her to stop. I also send all the documents to verify my indentity. - ID, - proof of address,- proof of bankaccount. I have a problem with gambling. I lost to mutch money at spinia in only a couple of months, that's why i shudded myself out forever. After i got the promotion mail, their was that little trigger again i wanted to play. I asked to reopen my account but spinia did not wont it to open because it was closed. Than i just search on google for any other casino. I found Bob Casino and started to play again not knowing that it was the same company as Spinia. I asked for an explanation and the refund of all of my losses bacause i was not allowed to play in their casino following the MGA guidance, N1 interactive Ltd Casino had to check: 6.17.4 player registration A. check that players with indentical main required details are not allowed to register. Now N1 interactive Ltd Casino's said in case you change your email address i agree with the subsequent aftermath and the results that maybe caused by your action. I truly not agree with that answer because not my emailaddress got the addiction. No me as a real human being got a gambling problem and addiction. How can a big company as N1 interactive Ltd Casino give me an answer like that. They also have a responsibility to protect players (from their self destructive behavior). If a player changed his settings to self-exclusion for live, and you agree with that how could you as company still wants to earn profit from that person by saying it is your own fault. The company had to check that players with indentical main required detaiils are not allowed to register. Why did they accept me to open an account again. I think that it is not okay to let people play or even make an account or deposit when they excluded themself forever on the same licence on another site even if they use a different email address. The person name is still the same (ID CHECK) i say it again: As point 6.17.4 says following the MGA guidances: It was not allowed for me to register because all of mine main required details i filled in on Bob Casino where exactly the same as i used at spinia with the same license where i changed my self-exclusion settings to forever confirmed by [EDIT] my vipmanager from Spinia 15-06-2019 In my opinion there goes something terrible wrong with the verification of accounts at this casino.

On bobscasino.com I registered and made a deposit and I made over 300$ and have been trying to cash out and I am unable to, I have contacted support numerous times with no helpful response as to why I can't cash out. I indicated that I was unable to select any option to cash out one representative told me to clear my history try again I did and didn't work and another representative told me to make another deposit of 20$ so I did and that did not work. What is it going to take to cash out the money i made, if I can't I would like to be reimbursed the money I spent. Really unhappy with this casino and will never use again thank you and look forward to your response and hopefully something gets resolved.

Hi. I have the Same problem with bobcasino as I had with slotfowolf and live.casino. I have been able to play here without any problems, but i should have been blocked from playing here from the start. I have a permanent Self Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously. I demand all my deposit back. A total of 400euro I have registered on bob 2019-06-28 and made made a total deposit of 400euro on 2019-06-28 without problem. I have contacted alot of N1 casino regarding my gamling problem. Also softswiss, got this blocked "Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET." name, date of birth and address in the system should be blocked. But not at live.casino, Bob casino and slotwolf. Have been able to play there and lose thoudands. All The correct personal information When i talk to bobcasino about this they just say that they have nothing to do with other brands... Thats incorrect. The info i have recived is that i should be blocked on all N1 casino after this date. Best regards [EDIT]

according to malta gambling laws the terms and conditions to the disabling of cooling down is not clearly explained in the terms and conditions on the bobcasino website (Malta gambling law) "Unfair Terms Criteria for terms and conditions. 10. (1) Operators shall ensure that the terms and conditions applicable to the provision of their gaming service are intelligible and easily accessible, and that changes thereto are made in a fair and transparent manner, and that players have explicitly accepted the latest version of the terms and conditions before being allowed to start or continue being the recipient of a gaming service. (2) Where any provision in such terms and conditions is ambivalent, or any reasonable doubt arises as to the meaning thereof, the interpretation most favourable to the player shall prevail. Unfair terms. Cap. 378. 11. Operators shall ensure that the terms and conditions applicable to the provision of their gaming service are not unfair in terms of Part VII of the Consumer Affairs Act. " the following text is the only text explaining cooling down in the terms and conditions on bobcasino.com. "NEED A BREATHER? Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The Cooling-Off period is applied to your account immediately. Upon its expiration your account will automatically be re-activated." My complaint is the folowing; i activated cooling down and then added time to the period 2 times. As you can see below one activation is for less then the agreed period oF time. That is because i was able to cancel the cooling down period. Buth nothing was mentioned about the option to cancel in the terms and conditions on the website when i registrated and agreed to. Because i was given false information and lost 1997 eur in the timeframe i agreed to cool down i want my money back, and the information on the site added for future players. ((What is a cooling down if you are able to cancel it ???)) Cooling Off Disabled 1 Week - - 2019-08-09 21:00:19 2019-08-01 19:24:09 Cooling Off Disabled 3 Days - - - 2019-08-01 19:24:09 2019-07-31 09:28:34 Cooling Off Disabled 3 Days - -2019-07-31 05:49:57 2019-07-28 05:49:57

Hello I was confiscated all my assets since I have paid 75.- And claimed 100% bonus Have kept it as loud agb my bets not over € 5 to exceed so in slots I then used roulette € 20 and won € 500 Have played for bonus finished and wanted to pay me 930 € But this morning I got an email and it stood on it Dear Player, We noticed that you have breached our maximum allowed rate with an active bonus rule. 300 RUB / 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus). Therefore, we have made the decision to confiscate the winnings. You are left with the initial deposit from which you activated the bonus. Please, be careful while playing in future! In the bonus terms and conditions under point 4a is in Roulette: • Roulette, Poker - 5% (except games with a live dealer) In addition, under 4C: The following games are excluded from the bonus promo offer: ... some slots ... and then "In addition, live games with live dealers are excluded from the bonus action." The two things contradict each other I've played many casinos and also run a youtube channel And never had the problem that I have played with bonus at the live dealer Either it already had a lock so I could not play at first Or it was in the agb that it works with bonus on live tabel to play With you is on a page that is And below is the live games are excluded I would have known that would not have played it I would be glad to meet you: ( I'm in need of money and wanted to pay off my debts with this money

Goodnight! I am writing to you about casino fraud on bobcasino.com. The essence of the problem is that I made a replenishment in this casino for a total amount of about 67,000 rubles - I won back 30,000 rubles and decided to withdraw them and they don’t want to pay me. screenshots of my payment in their casino [EDIT] I made the payments 07/30/2018 Replenishment made a wallet [EDIT] I want to return all my money that I have invested in this organization for all the time, since they do not fulfill their conditions! They refuse me unreasonably to pay the answer that I have not varied the second wallet (here is a screen of correspondence with support in the chat [EDIT] screen from support mail [EDIT]), but the fact is that I have only one wallet in the webmoney system and I don’t have other purses, but I have my wallet Varying the screen [EDIT] for a long time, and doing the balance replenishment from one wallet, and they write what I supposedly did from another purse replenishment, but this is a lie !!! I want to withdraw 30,000 rubles while investing much more! They are simply engaged in fraud. Here are the denial of payment [EDIT] [EDIT] Here are screenshots of my office where they have 30,000 rubles in their account [EDIT] [EDIT] Please help in solving this issue and punish scammers! And of course, get my money back! Thanks in advance! Sincerely, [EDIT].

My account where shut down at Spinia and I didn't get my winnings because of the fact that I've made a new account at Spinia with a new e-mailaddress. I was blocked because of gambling addiction since before with my old e-mail. Two days later, I was able to register an account at Bob casino with the same e-mail that Spinia choose to close. I did later notice that they are sistersites. I did try to contact Bobcasino and ask for a refound of my deposits since my account were shut down at Spinia because of double accounts and that I had gambling addiction, but they won't reply to my e-mail at all. So what I want is my deposits back from Bobcasino, since they and Spinia are sistersites. Thank you so much for your help.

05/24/19g replenished the account in the amount of 3,900. Started playing. He played for about an hour and decided to put on a kiwi at the withdrawal of 4,000 rubles. After an hour, the withdrawal arrived and when I tried to log into my account I wrote that the account was disabled. Having asked in the chat what the problem was, they answered that several accounts were banned from one ip. But !!!! Yes, there was a second account a year or a half or a year ago, when your representative Bob streamed on YouTube and I won the deposit and played it. I then put 8000r on a conclusion and then noticed that I had two accounts. As a result, these 8000r brought out that account was blocked and allowed to play on the main (which is now blocked). But on condition that I can’t receive bonuses from the stream. As a result, I haven’t deposited in your casino for a long time and after a while, today I decided to deposit, because problems with withdrawal I did not see. The result is first writing support, play, output, etc., and now it's a stupid block, for a second account that has been in the block for more than a year. And you were aware and allowed me to play. I demand to return the deposit, because the new grounded ban ...I forgot about the second account in that year or created it forgetting about the main one, but they brought out the heads and they didn’t block both of them .. they left one stupidly without bonuses, I threw 500r but I lost a couple of months ... Let me my 3900r will return [EDIT], but first they are allowed to play, then stupidly blob what nonsense

You have WITHOLDING my winnings and I have complied to every requirement. NOW ALL IF A SUDDEN YOU CAN DO AN INTERNATIONAL BANKING TRANSFER TO MY PERSONAL CHEQUING ACCOUNT...THEN WHY DID YOU REQUEST ALL THIS PERSONAL INFORMATION. I DID BOT SAY TO DEPOSIT ANYOTHER WAY BUT THE WAY ALL CASINOS HAVE SENT MY WINNINGS. YOU ARE [EDIT] WITHOKDING MY WINNING FOR OVER A M.O.N.T.H. NOW!!!