BoaBoa: 6 complaints filed in English across 1 platform, disputed sums €2,613. Most of them are about other (33%). Risk index 25.9. Texts below are the players' own words, as published on the source site; last complaint 2022-01-19.
What players complain about
Other33%2
Withheld payouts33%2
Account blocks17%1
Bonus terms17%1
Rejected 3
Resolved 2
Closed, no outcome 1
Questions and answers
How many complaints are there about BoaBoa?
The English-language record holds 6 complaints from 1 platform. The latest one is dated 2022-01-19.
What do players complain about?
Mostly other — 33% of cases, then withheld payouts (33%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 25.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
19.01.2022CasinoReviewsWithheld payoutsClosed, no outcome
BoaBoa - payment problems
the casino just doesn't pay out always new excuses technical problems payout is being processed always something else wait since 9.1.22
28.05.2020CasinoReviewsOtherRejected
BoaBoa - Winning
I had selfexcluded myself from Cadoola and alfcasino but could still play in boaboa and they didnt want to take the responsibility for this incident
03.05.2020CasinoReviewsAccount blocksRejected
BoaBoa - Account closed
Casino closed my account without any reason and holding my money.
They send me email 10.4.2020 to send documents, i sent 11.4.2020 documents.
They told in email that verification will take up to 3 days. 1.5 they were finally ready with verification and decided to close my account. Any of that time i wasnt able to log in to my account. And asked many times in chat what is the problem, but didnt get any reason. They always said finance department is checking documents and reply soon via email. I created my account 10.4 to casino i found from casinostream, i took 100% bonus and played with respecting all the rules that casino have.
30.09.2019CasinoReviewsBonus termsRejected
Boaboa - casino illegally debited funds from the account
in this casino I was given 15 free spins, with a win condition of not more than 5000 rubles and x40 wager, I won 2000 rubles in free spins and wager, after which the money came to my real account, not the bonus one, I decided to continue the game already mine, real money and won 420,000 rubles. when I wanted to withdraw funds, all money was debited from my account, with the exception of 5,000 rubles, and they said that since I had received the bonus earlier, all money will now be considered bonus
03.05.2018CasinoReviewsOtherResolved
BoaBoa - Self exclusion/Not closed my account immediately lost 800 euros more.
Hi
I opened an account with BoaBoa Casino on December 2017. I was deposited and lost 1750 euros. But when i lost 900 euros i told to support during chat i am in gambling addiction i just want to close my account permanently. But they did not want to close my account immediately they told me to send email. I did sent email after few minutes but they didnt close my account for nearly 7 hours. During this time i lost 800 euros more. I am looking for the refunds of 800 euros or 1700 euros because i already self excluded in one of their sisters sites Buran Casino earlier because of gambling addiction. I am looking for my deposit refunds of 1700 euros because of their running on same license.
19.02.2018CasinoReviewsWithheld payoutsResolved
BoaBoa - CASH OUT TRAP
After depositing 750 € I am trap for cashing out 450 € I won. The Debit mastercard I used for deposit is geoblocked to receive any payment and despite my claims to the financial department they don't give me a solution on other means to withdraw despite is on their cashier. I hold e-wallets accounts or Bank transfer for instance that could be used instead. Thanks for your help ans consideration.
