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BitStarz — player complaint #4576, 2026-03-11: game fairness

BitStarz: a player complaint filed on 2026-03-11, about game fairness. Published on Trustpilot. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-03-11 Trustpilot Game fairness

Stay away from this site!

Stay away from this site! I was playing a slot game called Lucky money. This game requires you to get three symbols to trigger a feature. It gives you an additional three spins for every other symbol you land. Once you reach five symbols it guarantees you 10 free spins. But for every other symbol you gain after 6 symbols it gives you more free spins in the feature and so on. The first time I got the three symbols the game vanished off my screen. I reported this to Support chat and they gave me a list of things to do and to refresh the page. They told me it should restore the game but It did not, and I lost the feature spin. I informed Support about it and stated that I will not worry about it this time but if it happened again, I would contact them. Well on the next feature, it gave me three symbols then four symbols then when I reached the five symbols for the 10 free spins, the game vanished off the screen for a second and then return back with only four symbols and a message across the screen with “incorrect bet”And with the word exit under incorrect spin. This time I took a photo and sent it through to chat Support. Their response was they would investigate it. I had now lost two feature spins, so I was playing all that time for nothing. This only happened when I landed a feature spin. But did not ever happen during normal play. Several emails have been sent back-and-forth, but they continuously claim that the matter was investigated, and those features generated no wins. No proof was given to confirm the result of their investigation. They have not taken any accountability for this issue and I now sense foul play! Stay away from this site! I have now closed my account and have informed my family and friends to do the same. I just read your reply and you really have confirmed now that you are nothing but a scam as you state you sent me a picture proof of the final result? When was this? cause I never received it. All I received was messages saying you had it investigated, and there was no win! Stop with your lies!!

Complaint data

Case number
#4576
Filed
2026-03-11
Status
Status unknown
Category
Game fairness
Place among complaints about BitStarz
143 of 260 by date, newest first
Source
Trustpilot — original ↗
Text
388 words, as published

All 260 English-language complaints about BitStarz — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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