All British— player complaints: 31 in English

I requested a withdrawal yesterday of £1570 To my bank ( the entire amount in my account). Rather than receiving withdrawal confirmation,I have woken up to see my account has been banned. I do not need my account to be re-instated but I will need the £1570 be transferred to my payment methods.

Firstly I just want to note the email I have registered with the casino above I no longer have access to they have been unable to update to one I do have access to.the email registered with the casino is [EDIT] but i don't have access to this object access to my new one [EDIT] I felt the trouble started when I had made a withdrawal and all British casino wanted to verify documents where I fully co operated and provided the required documents for approval and was given a time frame of 48 hours, this time has now elapsed and they have still not had them verified bare in mind I have uploaded them to the verification page of the website and they have been approved and my account status says veriifed . But the withdrawal is still not being made as they are saying it's not verified and that the team are dealing my my documents again within 48 hours but that times up and nothing has still been done. I have a withdrawal of £100 pending for 3 days where I can't make withdrawals and I have a balance of £100 they won't let me take off. But during this time they are quite happy for you to make deposits keep taking funds and still allowed to play. Now to say they need verified accounts to make withdrawals the same should go for deposits and playing but it seems to me that this is common practice and is totally fine by regulators. I have received the most disrespectful live chat staff that have not once felt like they have solved anything. I feel they have communicated among themselves and made fun of me and dragged this out way longer than it needs to be, I feel they have taking the Mick out of me and made fun of me each time I've been On chat I have a partner currently in hospital fighting life changing injuired . I don't need this shit from a casino that is un willing to pay out my winnings i have rightly won. Time frame they have given has passed and still nothing is done. You can understand my frustration god forbid I ever play here again

I have been diagnosed with adhd and have problems with impulsivity, reckless spending and having no concept of money. Since opening the account on 23/09/2023 up until I have opted for a self exclusion on 08/10/2023 I have deposited over £1,500 and withdrawn £0. I have had no correspondence from them flagging the deposits even though many were hours after eachother. On the 25th September I made 6 deposits of £100 and 1 deposit of £200. On the 2nd October I made 2 of £100. On the 3rd I made 2 if £100. On 08/10/23 I made one of £200 and another of £90. During all this I had no limits set or emails / calls flagging these deposits. I’m not sure if this is something you can help with?

I had an active gamstop exclusion at time of registering with all British casino. I was allowed to register and deposit. Not enough steps were taken to protect me.

I have requested withdrawal weeks ago and still haven’t been paid, my account is verified and my bank details are correct. I’m not happy

I believe I should be entitled to a deposit refund because I wasn't able to deposit funds with another L and L Europe Ltd site yeti casino since 10/04/2023. If I am not able to deposit funds on L and L Europe Ltd site then why was I allowed to deposit funds on another L and L Europe ltd site. I have been advised that I shouldn't be allowed to play on all British casino since 10/04/2023 as I wasn't allowed to deposit funds on yeti casino and all L and L Europe ltd sites. Therefore as you can see since 11/04/2023 I deposited funds on the site which shouldn't have been allowed. I should be entitled to a deposit refund. Straight away yeti casino should have informed all L and L Europe Ltd that there was an issue with this customer and they cannot deposit funds on their account, this would have prevented me from playing on their site. I wasn't protected at all and this has caused serious harm to my wellbeing the way L and L Europe ltd has handled this situation.They knew I had an account with yeti casino or they could have checked and ensure this customer has no issues before allowing me to deposit. Yeti casino said I cannot deposit funds until I answer the responsible gambling questions, so therefore any L and L Europe ltd site should wait until have I answered the questions before allowing me to play on their website and depositing funds

My complaint with all British casino dates back to the 27.6.22 when they allowed me to gamble my winnings of £9,000. I was going through a horrendous period in my life and feel that as a problem gambler they should have interviend and supported me. It has took me this long to complain as I didn't realise it was something that could be done, and also because I am trying to get my life back on track and get back everything I lost. I hit a period of darkness after this and want to claim back what I won that while change my life. I feel it was there duty to support me through responsible gambling and they failed.

Vulnerable disabled Autistic person learning dificultys with child mind clicked on face book and was asked to enter card details to play games site took £5000 within 10/15min from person initial contact was made with ALL BRITISH CASINO call back from managers promised but were never made no efforet to give person their money back . This happened twice for games on Facebook the first ''games'' i.e what turned out to be a casino refunded £20,000 under a settlement agreement from Video Slots to this person . withiout delay after speaking to them and verifying . All British casiino never even made contact back as promissed no answer on numerous calls please help as this is [EDIT] life savings for medical treatment . A copy of the settlement agreement from Video Slots can be provided to yourselfs if nessery and free to contact them to confirm . Justr need the funds back from ALL BRITISH CASINO ASAP as this is discraseful . on the one call i was able to get through to all british casino they said ohh when the pandemic is over call back disgustimg behaviour from a company . Please call me on [EDIT] asap .

I deposited £100 using the %100 sign up offer. The terms and conditions state only £5 spins are allowed using bonus money. I started by playing Blackjack and on several occasions clicked the x2 button which was available. Because of this, the casino have erased my whole balance, including funds which haven't even been wagered. The terms and conditions use the term 'spins' which can only refer to using slot machines. They say because i wagered over £5, they have taken all my funds completely. The option to gamble more is apparently nulled out on slots but on blackjack it will allow you to wager how ever much is within your balance.

hi i have this account for a while now and deposited over a period of 6 to 7 month i won £3000 on friday, the casino asked for me to provide id which was fine. i have provide all my id passport bank card utility bill as proof of address and bank statements....... the issue is that i have used my partners account to deposit the most recent deposit which was the one iwon the £3000 they are refusing to pay my winning and banned my account....... customer services asked me to provide my partners card details which i did and also a selfi with my partner holding his birth certificate and utiilty bills as proof of address ...... all provided ...... they trying to say ive brokes terms of using a card of third party but all rights were give to use partners account as my income goes in his bank too which i can provide too....... i have contacted gambling commision too and they said i have a very strong case as right were giving for me to use partners account.

Hi I really would like your help with some of the casinos. This is a bit long winded but I will try my bet to explain. I had an account opened with All british casino - I requested for this to be closed on the 29/9/2018 - this was done successfully - but account was permanently closed. Now as was confirmed to me at the time and afterwards this should have closed all of my accounts across the same network. Unfortunately they failed to do this and let me continue playing and depositing at each different site. I have checked their terms and conditions and spoke to someone on chat support and both of these say that when I request closure on one site all casinos on the same brand will be closed. I have the terms and conditions stating this and I also have proof from chat transcript that this is the case. Now the amounts deposited and what im looking to be refunded are below Yako - 4,183 Yeti - 2,943 Casinocasino - 2990 I should never have been able to continue playing and depositing and feel that have breeched their terms and safe gambling. They have not protected me as a player. When I reached out to them to make the complaint - they said that these rules about account closure do not apply to me as im in Ireland and not in the UK. Again - no where in the terms and conditions does it state that these rules only apply for people in the UK. I would really like your help getting my money back please. Thanks

This casino took away my withdrawal option as soon as I had a big win I have pictures to prove this and they lied and said I have to do it via bank transfer because it was over £5000 but all I wanted to withdraw was £5000 and they still never let me also I had a subject access request and they took away the first chat log that was said they tried to hide this because you can clearly she her telling me I can not withdraw to visa and lieing

In March and November 2019 I deposited cash using two different credit or debit cards with this casino. I didn't win and there was no balance left. Last week, a year later, I deposited £80 with my current debit card. Lost most of this but withdrew the balance of £30. All British Casino wanted ID documents, they initially rejected scans of my passport, card and utility letter. They wanted photos instead. Provided these but now they insist on bank statements for over a year ago to prove the deposits I made on these two old cards saying they were legally bound verify any cards used on the account. I do not have these cards any more. They expired a long time ago and I do not even know what cards they were(at that time you could use a credit card and I had several) I have even tried to look online at old bank statements but they do not go back that far. Is it fair and a legal requirement that I should produce proof of old cards as it appears I cannot. They certainly didn't ask me to verify these cards when they took deposits from them a year ago. Can you please help me to get this casino to pay the £30 they owe me? Kind regards,

Hello, im really dissapointed the way All British Casino are working.. I have a account for nearly a year,i made 120£ of deposits.. Now i won some money back 50£ but casino doesnt seem to considering send them too me.. I made withdrawal on 15.01.2021, and they asked me for several proofs which i provided many many times.. it feels like they taking a piss... For.example i spendet whole day sending them proof of adress which date was 30nov, and casino refused to accept them by saying that date is over 3month long.. My account still not veryfied and my money still pending.. please help me out with this issue. P.S i have all emails,proof what they arebdoingm

Hi i withdraw 800 from my account over a week ago they then asked for identification which was sent in bearning in mind prior to this I did a withdrawl of 500 from my account without any Id whatsoever they have said my documents have been sent to the verification team for a final review but yet still no pay out many thanks.

On Monday the 7th of September I signed up to all British casino, I won and tried to make a withdrawal. However, I was unable to do so successfully. I called the casino and spoke to a customer service agent who advises that I needed to send in verification details in order to receive the funds (passport, bank card, 3 months statements and a letter with my address) which I did. After the casino received these documents I was then advised that the casino would like further documentation, (payslip and yet another bank statement) So I sent this in also. I spoke to customer service via live chat (which I do have a copy of the transcript) and was told that my documents was proofread and was sufficient. My account however is still not verified and my withdrawal still has not been processed.

It's been a week since I sent my sensitive documents to allbritishcasino.com they have given me no time frame for the completion of this and blame it on covid???? Now it's been a week and they still keep sending me the same templated bs email with no update. I want my winnings. There are multiple problems with this casino from crashing games from internal servers errors every 10mins, once you have made you first withdrawl (no matter how much) you will no longer be able to withdraw from you account as its pending you cannot cancel or amend, so I won a further 2k but couldn't collect?? Shady site want answers and my money

I increased my deposit limit from £150 per month to £500 per month.on Thursday 5th March 2020 I received an email confirming this update.However from Friday 6th March until Sunday 9th March I have been able to deposit a total of £900. I had already deposited £150 in March prior to updating my limits so I thought I would only be able to deposit a further £350. Surely this is breach of limits as I could still deposit more today if I wish

Hi. The 22.05.19 I opened an account at allbritishcasino. Unfortunately, I have had and I’m still having problems with gambling. Over the next couple of months I kept on playing until I reached an aprox 1.500£ loss and I finally asked to be self-excluded the 09.08.19. Incidentally I recently found that this casino belongs to a group that I earlier (10.09.14) self-excluded from (screenshot attached). I just have confronted them with this, and they will not admit that I at the time informed them about my gambling problems. The attached screenshot shows in writing the opposite. Email-correspondanse is attached. Regards, [EDIT]

No winnings and absolutely no chance for probabilities