All British— player complaints: 31 in English

I have given my Driving Licence, Bank card, Bank statement and letter from my council as, verification but the casino want to see proof of old cards and transactions from 2017, that I deposited with. I only have access to the account I'm using now but don't online bank.I don't have the older info therefore unable to withdraw, despite being able to fully verify myself.

Hello. I submit my documents 10 days ago. Still not approved. I got email daily from all British for deposit u can get 175 spins. For deposit u can get 300spins. So I want to deposit but deposit option not work. Then I chat. The chat person told me u have to verified account to sent documents. I sent documents now 10 days still not verified. And I told to chat agent I have bonus and he doesnt know anything about exclusive promotions. And the never verify documents and never want anyone to take bonuses Always false promotion.

Hi, I won and processed a withdrawal of 200GBP approx. 2 weeks ago. I was told if the funds were not on my account (VISA) by Friday, November 23 - to reach out to them. After reaching out to them and sending them all my banking statements showing I have not received the funds, I still have not heard back from the payments dept. I have followed up daily and gotten a standard "this is in our payments dept" response.

Hi Sir,All BRITISH CASINO reject my documents because i made a one word miss in the first name in inscription but it's recoverable because it's very clear that's the same name.find the two difference name bellow. casino name: [EDIT] passport : [EDIT]

The issue that I have experienced was: Over the past two weeks, I have deposited over £4,000.00 in 150+ separate transactions. I was asked to provide identification / KYC verification when I approached deposits of £2,000.00, in line with AML regulations, but my account was not put on hold whilst this was carried out and I was allowed to deposit, using the same payments methods, a further £2,000.00+ over the next 10 days without any documents submitted (http://www.gamblingcommission.gov.uk/for-gambling-businesses/Compliance/General-compliance/AML/How-to-comply/Anti-money-laundering-compliance-advice.aspx). When I was originally asked to provide verification on the payment methods used, I responded stating that I was using a card in a different name and was given a document for the card holder to sign and authorise previous/future payments. I did not return this document (or any verification) yet I was able to make additional deposits with no cap. Clearly, I have an issue with my play which is evident in the fact that I self-excluded myself from further deposits on 13/08. I was contacted twice by yourselves to complete identification checks and in the second request from yourselves I was even asked if I would like to change my mind with regards to marketing preferences because I was missing out on VIP offers. Why was my account, or at least the deposit methods, not put on hold whilst verification was carried out? Out of desperation I even spoke with the Live Chat service and asked for free play after losing so much money, and I was not reminded about verification nor did they question my play/losses to ensure that I was not a problem player. I completely accept that I made the decision to make the transactions, however - if the casino acted in a socially responsible way that UK consumers and the UKGC would expect, this could and should have been averted. It occurred on: July-August 2018 They should provide a refund of all deposits made after either: 1. When I approached the AML regulations limit of £2,000.00. 2. When the casino were advised that the payment method used was not in my name.

i feel so cheated by all British casino , even after playing 240 pounds via boku mobile, and losing, a mere 30 pound direct withdrawal was denied, selfish , evil and greedy they are on top of which even when uk dvla has approved a change of name, they are still asking a deed poll which is none of their business, what makes them think they are above the uk government? im so pissed off its unbelievable 30 denied??

I signed up to and deposited at allbritishcasino. I won £1000 and requested a withdrawal which was pending. I was asked to provide documentation to verify my identity which I provided a driving licence, bank statement and car insurance bill to verify I am who I say I am as per their terms and conditions. After contacting chat to get my account verified and my withdrawal processed I was told it is their right as stated in their terms and conditions to request a telephone verification. I was not comfortable with this and told them I would be uncomfortable speaking on the phone and was told my account would not be able to be reopened and verified fully without this. I have supplied all legal documents so a telephone conversation should not be necessary as the documentation proves I am the account holder and the funds are mine which are now being witheld from me. Allbritishcasino do not adhere to their own stated verification process and mislead account holders by asking for other verification methods that are not required as per their terms and conditions.

I played at All British Casino with a bonus. I bet over the bet limit that was listed in their terms. I'm not challenging the voiding of my winnings, I should have read the terms more carefully. I understand I bet over the limit, but I do object to them keeping my deposit too. Their terms and conditions do not state that your cash balance is used first, when playing at the casino you only have a single balance that consists of your deposit and bonus. The terms and conditions do not state your cash is used first in the terms, so I can't see how they can try and use that excuse of cash vs bonus. They do mention that cash is used first elsewhere on the website, but not in the terms, the other text is not binding. I sent the following email to their support to argue my point: -------------------- Hi [EDIT], I have an account at All British Casino. My username is xxxxxx. I have an ongoing complaint, and your support team have made their position final. I have therefore been forced to look elsewhere on the internet for help and found the casinomeister forum where you are a member. I recently deposited for a bonus you sent via email. I managed to complete the wager requirement for the bonus, but I broke your bet limit as it has recently been reduced from 10% of bonus to a fixed £5. I understand you have to void my winnings but I do not think it is right that you have kept my deposit as well. Support have quoted the following "Clause 21" term to me: "When receiving a bonus the maximum allowed bet is £5 per spin until the wagering requirements have been met. In the event that bets of larger amounts have been made All British Casino reserves the right to forfeit the bonus and any winnings." This term makes no reference to my deposit. On top of this, I am a UK registered customer, and you are a UK regulated casino, bound by UK Law. In UK law, if you rescind a contract, then we are supposed to be restored to the positions we were in as if the contract was never made - that is, just before the point I received the bonus. This would leave my deposit in my account. To resolve this complaint I would like you reinstate my deposit to my account. Thanks [EDIT] -------------------- I think a fair outcome would be to cancel all bets placed on my account with this bonus and return my deposit. I have posted about my issue on the Casinomeister website but they are not a recognised ADR for All British Casino so I have come to ThePOGG website. Thank You

They offered me some complimentary spins which I did and after doing the full wager came out £12 up. I went to withdraw but I had to withdraw £20 or more so I deposited 10 and withdrew 22. The next day I received an email saying they have voided my winnings and I can't even remove my own £10 without wagering once ( so if I won £5 I would have to add money again to withdraw but then have to wager that to?) They have been so unhelpful and they will not give me my money back. Cheers [EDIT]

Site requires several documents for verification purposes which is fine, but I do not possess an EU card or a driving licence so sent off my passport only for it to be refused as was a month out of date and wanted me to renew which I have no intention of doing until I am due to go on holiday next. For it being an 'ALL BRITISH' Casino, the several staff I spoke to are clearly not British and by the sounds of the background noise seems to be run by a load of eastern Europeans from their front room. Make sure if you do decide to deposit to also cover up the digits on the back of your bank card when verifying as would not trust the people running this set up at all. Always suspicious of sites who are willing to take your money without verification but then require it to withdraw, had I of bothered to read up first I would never of deposited. They are also convinced all casinos operate this way which is not the case. Had to leave remaining funds in account as refused to refund manually.

I deposited £50 at All British Casino on 19th July 2014 and went on to win £1000. I asked on 20th July 2014: [Honest Gambler]ok thanks [All British Rep]. is there a self blocking system i can use until my withdrawal is in my bank? [All British Rep] i will deactivated the gameplay for yoou I do this at every casino I play at while waiting for a withdrawal to be processed, knowing I have a gambling problem and will need a system in place to stop me from reversing my winnings and losing them. The only exception is Metro Play Casino because they don't put a reverse withdrawal money saving procedure on your account (they are brilliant by the way). As you can see I asked for a block on my account (meaning not to be reversed (White bet Casino were brilliant at this for me). I honestly thought that what they had put on my account was an actual block that could not be reversed just by the player asking for it to be undone. Why would I ask for a system that could be reversed? When your brain is in gambling mode you cant control what you are doing and they should be aware of this, and I made the step of saying I would need a block until my withdrawal is in my bank account. - unless they are completely non-savvy about gambling addictions, in which case they should NOT be operating. I know I fell right into their hands, and they got what they wanted by not having to pay, but this cant be allowed to happen. I have been abused as a person with a mental illness (gambling addiction). Their response to me (in their best English) was that I did not say in exact words, I have a gambling addiction. Incredible, I know! Below is what they said: What you totally forget is your own responsibility. When you are aware that you have a problem with gambling then its most important to not play at all. What you forget as well is that you make the decision to unblock the gamplay block and cancel the withdraw AND play. As you say, we have to take responsibilty by paying you back, I think that we are not the ones to blame in this case. If you would have said that you have issues with gambling, ok. But there is no sign of that. Kind regards, [EDIT] Customer Service Team, All British Casino Nowhere in their terms and conditions does it say that in order to have your account blocked for any reason, you must say in exact words, I have a gambling addiction. I do have screenshots of this, because if they were changed I have the date and time of when mine were saved. I really do feel abused by these people. They didn't even have the decency to give me my deposit back! I want my £1000 that I won fair and square into my bank account, and I am entitled to it. I have not done anything wrong apart from letting them know that I have a gambling problem, nor have I broken any terms and conditions. If they continue to repeat the same text and show no negotiation, at least others can now see what they have done to me and I can hopefully help others not to get into this form of abuse, and stay clear of this casino and their group. Please note that my username at this casino is also my email address, which is why I have not posted it. Thanking you in anticipation The pogg.