888casino— player complaints: 27 in English

Reason: Verification issues I was asked to submit verification documents which I did. I asked for numerous updates with no response and that someone would get back to me. I’m over a month now with no one reaching out to say if my documents are approved and I still have not had the money sent to me ($6k)You can a number of interactions below of me trying to escalate and asking to speak with a supervisor and daily I am given the runaround

Reason: Delayed payment Hello,I would like to file a formal complaint regarding my withdrawals and the repeated verification requests on my 888 Casino account.It has now been about one month since I started trying to withdraw my money. I have made several withdrawal requests, including $1,000, $1,800, $1,200, and eventually a $4,000 withdrawal.Since the beginning, I have repeatedly been asked to verify my identity. I have provided all the requested documents multiple times, including my three most recent bank statements from National Bank of Canada in Montreal, my Quebec driver’s licence, and proof of address through a Hydro-Québec bill.I have spoken with many different agents, probably between 15 and 20. Every time, I receive the exact same response: “Please send your three most recent bank statements and your ID.” I explain every time that I have already submitted these documents several times, but nobody seems able to give me a clear answer or permanently resolve the issue.What is even more confusing is that three days ago, I received an email confirming that my verification had been successfully completed and that everything was in order.However, the very next day, I received another message asking me to verify my identity again.How is it possible for you to confirm that my account has been successfully verified and then ask me to complete the exact same verification again the next day?Today, August 31, 2026, I am still in the same situation and have received no clear solution. This situation is causing me a great deal of stress and has become extremely frustrating.I have fully cooperated with your team and provided every document requested. I am now asking for a supervisor or manager to personally review my case, because I do not want to keep receiving automated responses or repeating the same process with a different agent every day.I simply want a clear answer: What is actually blocking my withdrawals, and when will I receive my money?Please take this complaint seriously and provide me with a clear and concrete response.

Reason: Delayed payment Complaint #3366410On august 5th after withdrawing $350 hours earlier I deposited some back on via E transfer. As this is the only way I ever fund my account.After a run of good luck, I decided to cash out 10k of my winnings. I found it unusual that I did not receive my money within 30mins to 12 hours like every other time in the past. After a few days of inquiring I was asked to provide a card that was so old and outdated that it no longer exists, then asked to provide bank statements for and account that is no longer open. I was then blocked from my account because I mentioned I wanted to pay some extra bills with the money.After having my account restored, I reversed the 10k withdrawal like an idiot and lost almost half of it. Mangaed to turn revers withdrawal off, and request the remaining balance in a few withdrawals. Since then I have spent every day trying to get my money. I have uploaded countless copies of any and all possible documents that can be useful, in many formats including all PDF's. My last upload being my bank wire instructions zoomed in, and highlighted arrows pointing to each of there listed information requirements. That was 5 or more days ago. Only silence since. Any time I inquire I get the say copy and paste response check your email, it has been escalated to "whatever team" for Manuel review. You will hear back in 72. Hours. Or contact live chat. When I do that I get the same run around and 72hour timeline. Over and over again, I am embarrassed as I told people how awesome 888 was. I'll never say that again. I just want my money and to be done with 888. I have never had this kind of issue with any other online casino. Don't play on 888 --- Ответы в треде --- AskGamblers • Support Team 5 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Cchristmas 5 days ago Yes thisnis resolved the remaining $1350 was paid yesterday. Thank you AskGamblers • Support Team 5 days ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. Cchristmas 3 weeks ago I recently was speaking withs a live agent who explained what documents, of what format , were needed for each process withdrawal, address updates, phone update,ect

Player’s account is closed due to self-exclusion. [Account] — waiting_for_casinoguru

The player from British Columbia has his account suspended after depositing $300 due to a self-exclusion on a different platform.The player from British Columbia has his account suspended after depositing $300 due to a self-exclusion on a different platform. Written by TomasComplaint Specialist Submitted: 07 Aug 2026 Automatic translation:

The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We explained that withdrawals could take several days or weeks and might be delayed by KYC verification or a high volume of requests, so he was advised to wait at least 14 days and cooperate with the casino. He then confirmed he would keep waiting, and the complaint was subsequently marked as resolved by him.The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We explained that withdrawals could take several days or weeks and might be delayed by KYC verification or a high volume of requests, so he was advised to wait at least 14 days and cooperate with the casino. He then confirmed he would keep waiting, and the complaint was subsequently marked as resolved by him. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Aug 2026 | Resolved : 10 Aug 2026Automatic translation:

On Friday last week I won £40 odd , I withdrew £40. The bot chat said to wait it's pending. Now no history of such withdrawal. I screen shot everything ..I have proof .. it's fraud and against they're own payout time frame . Now whole history of my withdrawal gone ???

Made a deposit and as soon as the money was in they locked my account. No customer service live chat if you can’t get into your account. Disgraceful.

Still refusing to pay me my withdrawal it’s only £250 but it’s excuse after excuse from them they have asked for bank statements etc and my passport details which they have had and they still refuse to pay they said my bank is not eligible for payments yet they take money from it and have paid me in

Total con site dont even bother with promotions i deposited with the megawheel won 50 free spins didnt get them went onto customer services they said without a screenshot there was nothing they could do who takes a screenshot every 5 mins bloody cons u never win a penny either so makes sense they wo

888 casino took £175 off me, didnt give me my bonus and shut my accoumt down they take forever to do amything at all and have no customer service whatsoever. You cant call them and there online chat just ignores you and ends the chat abruptly if you persist

With a pending withdrawal for 9 full days, I’m guttered to come in here to read the same issues from other people. 888 was once a preferred online Casino with what I felt was a high RTP, with an easy withdrawal, but now it seems like it takes more than a formal complaint to the company, which is why

Awful they don’t pay out money and can’t speak to humans only bots. DO NOT put any money into this company. They keep all your winnings.

I had a very frustrating experience with an 888poker withdrawal.I requested a withdrawal of $479, but the withdrawal remained stuck on “Awaiting Process” for almost a month. After a few days, 888 requested additional verification documents, which I submitted immediately. After that, I received no cl

The worst customer service I have ever encountered. Clueless and rude, when you ask questions they have no idea and try to fob you off with rubbish. Then they restrict your account for no reason.I only wanted to know why winning tickets were not automatically credited to your account and they shut m

Made a withdrawal on 24 th of june ,was told it escalated to the payments team . Everytime i speak to the customer service staff ,I get the same response... "escalated and the relevant team will be in touch " . The communication is appalling, I know they can take the time to directly contact the rel

AVOIDI’d give 0 stars if I could, out of every betting site i’ve ever used which includes some novice and low tier ones , 888casino has by far the worse customer service i’ve ever hadOfficial complaints are not responded to, live chat customer service is a fight to speak to a human rather than a bot

Well.over £100 spent without a bonus, they also advertise this game as a bonus but clearly just a money grabbing promotion. Played it for the past three days and honestly shocked that iv not hit a bonus. I did play it all kn the same game that they promoted. Don't download and avoid at all chances s

Biggest scammers ever, won ton f#ck of money and before my withdrawals were instantly but now they want my bank details everything like that and it's been 3 days, now they want me to wait another 8 working days unacceptable and disgusting customer service

Worst site ever no wonder people end their lives robbing cts