22Bet — player complaint #32920, 2026-09-28: bonus terms
22Bet: a player complaint filed on 2026-09-28, about bonus terms, status — resolved. Published on AskGamblers. One of 142 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Reason: Bonus not given
Hello AskGamblers Team,I am writing to request your assistance regarding a serious promotion issue with 22Bet. My account is fully verified, and I hold a Diamond VIP status, which entitles me to a weekly 11% cashback on my net losses.For the past 2 weeks, this 11% cashback has not been credited to my account.I have contacted their support via live chat and email multiple times. Every single time, including today, I received the exact same canned template response stating that "the specialists are working on the technical issue." They refuse to provide any timeline or manual credit.I even gave them a final 24-hour warning via email, but they replied with the same automated script. Since internal customer support is completely unresponsive and failing to fulfill their VIP loyalty program terms, I am forced to open this public complaint. I request 22Bet to manually credit my rightful 11% VIP cashback immediately.
