21 Dukes— player complaints: 13 in English

I did my account verification on the 20th march I have deposited twice at this casino and after withdrawing was no longer emailed free spins. I made a withdrawal about the 26th/3 it took a week while it was pending but then the payment was approved on 3/4 the payment has not arrived in my bank and I quizzed support about my missing free spins they told me to email them and I was told I was no longer eligible. I replied what have I done to become ineligible and they replied with an account closure. "the company reserves the right to cancel a users account for any reason what so ever at any time without notice." was the reasoning but how do i contact them now about my missing withdrawal. the bank says up to 72 hrs for payment of international funds transfer but the casino said up to 15 days it's been 14 days and the bank cannot see any payment coming. I'm fine about the account closure, but they should only be able to close my account after the withdrawal process is complete and the money hits my account. what do I do? how do I contact them? I can't check the details of where the money was sent but I'm sure its correct. I just want the money i won fair and square and then I'm done with this casino..

I made my withdrawal request on the 21 December I sent through everything as required and was told it was all approved and set to go but they have rejected my request twice now I have played through $400 it's been 18 days now since this process initially began and now they want me send some voucher thing and re submit my request and start the whole process over again

Hello. Yesterday my account on 21Dukes was closed due to "several inconsistencies" according to their support team. I was trying to understand what kind of inconsistencies but they didn't reply to me. Note that i never deposited on 21Dukes. Few months ago i won 500€ on no deposit free spins. My intention was to make my first deposit in order to withdraw at least 100€ of my free spins winnings (100€ is the max withdrawable amount from free spins). But, for my surprise, my account was disabled without any valid reason! Hope to have some help with my issue. Thank you!

I had a big win on a deposit with no bonus attached and they are now refusing to pay out citing: Please keep in mind that also your winnings were voided as per our rule: 2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules. Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter. Although I had certainly accepted and lost bonus offers from them in the past which they freely offer there was no bonus attached to the deposit which yielded the win.

I have had a withdrawal pending review since the 14 th sep, im fully verified and have made previous deposits, i have also sent emails to accounts asking why it is still pending with no reply, the online support said to email accounts. And ends the chat. Its a bitcoin pay out it takes about 3 min. 8 days still pending is a very long time i just want my bitcoin paid out

MY WITHDRAWAL OF 1980 DOLLARS CANADIAN HAS BEEN PENDING AND IGNORED SINCE THE BEGINING OF AUGUST. I WAS TOLD THAT IT WAS GOING TO TAKE 5 TO 7 BUSINESS DAYS TO BE PROCESSED AND THAT WAS ALMOST 3 WEEKS AGO. IT IS FRUSTRATING AND I WANT MY MONEY THAT BELONGS TO ME. THEY HAVE CONFIRMED AND APPROVED ALL MY IDENTIFICATION,BANK ACCOUNT AND DOCUMENTS , SO WHY HAVEN'T THEY SEND ME MY MONEY. THIS IS NONSENSE AND THEY ARE IGNORING MY EMAILS. CAN YOU PLEASE HELP ME. THANK YOU.

How is it possible to let a customer earn close to $ 7000 to withdraw all of his profits in one fell swoop? How is it possible to act in this way and how legal is this action possible? I know that in the terms and conditions it says that a sign up bonus can not exceed $ 100 in cash after a deposit of $ 100? I have a truck accident 2 years ago and that money that they made me a new start after loosing everything i ad before that accident.

I have been attempting to withdraw from this casino for approximately 2 months and they are just stalling me by telling me that my card needs verification. I have had my withdraw bounce back several times.

Thank you for contacting us. We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable. This is the email I received from 21dukes after trying to submit my id to them to pay out some winnings. To me this is theft there has been no inconsistencies ,

I deposited onto 21 Dukes casino last week for my first deposit. It was my first deposit with this casino so they offered me 100% cash back or 200% bonus. I chose to go with the cash back. Ended up having $140,000.00 in my cash account that I was assured was withdrawable. I had many conversations with numerous support agents who all assured me that the winnings were mine. Have been waiting for the withdrawal to process over the last couple of days I received an email back from 21 Dukes Casino claiming that I have violated their terms

During the evening on Sept 5th, 2018, I took advantage of 25 Free Spin offer. During the evening I was fortunate to hit a 6,000 winning spin. During the next few days of constant playing I finally fulfilled the wager stipulation that was in place. With great joy I seen my winning be reallocated from the bonus balance to cash balance as well as showing the funds withdrawable with a green check mark. On Sept 7 I was advised to email my ID, which I had done. My email also included a withdrawal request because I was unable to manually do it myself. Chat team advised me that all my ID documents have been verified and all withdraw options have opened up to me. On September 7th, I had put through a withdrawal request for $1000 CDN dollars via wire transfer. On September 14th, I had received a message that my withdrawal request has been canceled and funds voided due to they being from bonus funds. My every attempt to communicate with them have fallen on def ears. My winnings where no longer considered bonus money but cash as all stipulations with wager requirements had been fulfilled. So I am still confused to why this is being an issue. A chat agent reminded me that it was voided for good reason as it was bonus money. But, again, it's not because wager requirements had been fulfilled.

I have been signed up with 21 Dukes for a while now, the overall game selection is top notch, but I ended up winning over 15,000 one day. I complied with the verification process and sent them everything they needed. It took them 2 weeks to process the only deposit I have received which was for 3,980. That was credited to my account on Tuesday the 15th. I submitted another withdrawal request for another 4K on Tuesday and it once again got kicked out. They now are claiming that my account needs to be verified again after I already sent all of the documents needed to withdraw. I feel like they are stalling, and I would like to know how I can collect the rest of my winnings. Thank you.

I have been playing here for some time and always like the offers and the software. I can honestly say customer service had been excellent too. Sometimes I had the better of the casino and sometimes they beat me. But I had a big win of nearly $30k a few months back and proceeded to withdraw the maximum 1000 per week. I am now a Bronze vip Member (the lowest rank) and their terms and conditions state: 7.7.4.1 VIP Bronze level MeAmbers have up to a $1,000 maximum weekly withdrawal limit; After 2 or 3 months my withdrawals began drying up so I asked them about this. I was told my withdrawal limits are now set at $500 per month. Which means it will be nearly 5 years to receive my money. I was advised they tried to warn me about this by email, chat and phone. This is true, they did. But it would have made no difference because the advice would be for me to keep depositing and play "a lot","every day" in order to maintain a higher vip status which could mean larger withdrawals. With $25k still in my account I do not wish to deposit any further funds. They say the terms refer to the maximum I might be paid but not the minimum which they today said is $100 per month. If they put me on that limit it will be 25 years to get my money. I think it is entirely unfair that these limits are not in the terms and conditions. I entered into a deal where I thought $1000 per week would be the minimum. I had a very lengthy conversation with the manager today in the chat room and have a copy of the transcript. My username is [EDIT]