Middle Payment Operations Manager

Middle Payment Operations Manager Negotiable Latvia Riga Full Remote Work experience 4 years 2 months Last work experience StarLab Operational Support 2 years 1 month Contacts About About Operations specialist with hands-on experience in payment workflow processing, log analysis, and system monitoring. Skilled in testing API, handling third-party providers, and leveraging CRM systems for incident lifecycle tracking. Continuously improving technical skills with background training in engineering and management. Affiliate experience No data available Work experience 4 years 2 months January 2024 - January 2026 ( 2 years 1 month ) StarLab Operational Support • Managed daily operational support, performed real-time log analysis, and executed system optimizations for payment workflows. • Tested API payment integrations and simulated merchant transaction processing flows to validate external provider solutions. • Coordinated technical incident response with external financial partners and logged anomalies using CRM monitoring tools. January 2022 - January 2023 ( 1 year 1 month ) SOL Fraud Support • Reviewed and validated incoming fraud-related requests against received data to ensure accuracy. • Identified and escalated discrepancies between submitted claims and supporting documentation. • Managed end-to-end request resolution, ensuring cases were closed only upon full verification of submitted information. January 2021 - January 2022 ( 1 year 1 month ) FIRST SIA Administrator • Processed and prioritised daily incoming requests, ensuring timely allocation to relevant teams. • Assessed outstanding cases to distinguish actionable items from low-priority tasks, improving workflow efficiency. • Maintained and updated Excel databases to ensure the team operated with accurate, up-to-date records at all times. Portfolio [contact hidden] Skills Payment Operations Log Analysis System Monitoring CRM Tools Linux / SSH Java / Spring JavaScript SQL / SSMS Incident Resolution Analytical Problem Solving Technical Communication Time Management Microsoft Excel API Testing Git Python Cross-team collaboration Docker Jira Language proficiency Professional English Professional Russian Intermediate Latvian Employment Employment Full Work format Remote, Hybrid Work schedule Flexible, Shift Relocation Not possible Business trips Business trips possible