Player Experience & Community Ops Lead for Global Markets

GIULLIANA OLIVEIRA Player Experience VIP Community Operations Global Markets iGaming ABOUT ME WORK EXPERIENCE GGPoker Player Experience & Events Manager NSUS Group Remote GGPoker Platinum Community Manager NSUS Group Remote April 2024 – March 2025 Independent Contractor Worldwide • Managed communications and engagement for high-value VIP players via Discord and email • Built and maintained strong relationships within the Platinum (high stakes) player community • Represented the VIP community on-site at WSOP events, providing direct player assistance • Assisted with PR activities, including VIP player and partner events • Collaborated cross-functionally with product, commercial, and brand teams to enhance player experience • Supported VIP activations and premium player experience initiatives C O N T A C T S (What’s app) Dublin, Ireland Asunsion, Paraguay L I N K S Giulliana Oliveira LinkedIn: [contact hidden] n/giullianaoliveira/ S K I L L S Customer Experience Community Management VIP Player Relations Social Media Strategy Cross-functional Collaboration Leadership & Communication Data Analysis & Reporting Party Poker Social & Community Manager Entai n Remote Jan 2023 - Oct 2023 Full time Dublin, Ireland • Managed global social and community channels (Facebook, Instagram, Twitter, Discord, YouTube) • Executed content and growth strategies alongside social agencies • Oversaw content, engagement, and brand consistency across platforms • Collaborated cross-functionally to align social strategy with business objectives • Delivered PR and social support for live poker events across Europe • Managed global markets including UK, Ireland, Canada, and Brazil PartyPoker Community Management Entai n Remote Oct 2020 – Jan 2023 Full time Dublin, Ireland • Built and maintained relationships with players across Discord, Twitch, and social platforms • Managed Twitch channels ensuring high-quality viewer experience • Delivered multilingual event communications across multiple time zones • Communicated product updates, PR launches, and promotional campaigns • Collaborated with product, CRM, and social teams to improve engagement and retention Poker Player Global Remote 2018 – Present Independent Worldwide • Participated in online and live tournaments across multiple platforms and events • Developed strong expertise in player behavior, game theory, and risk assessment • Applied structured strategies including bankroll management and performance analysis • Built advanced skills in reading opponents, understanding psychology, and adapting strategies in real time • Demonstrated high-level decision-making under pressure and risk assessment in competitive environments EDUCATION NVQ Level 3 Certificate in Computing Microlins Computing College, Cuiabá – Brazil 2010 CERTIFICATIONS Digital Marketing (Google) iGaming Compliance AML/CFT, Responsible Gambling (UK, Ontario & Netherlands) Data Protection (GDPR) & Information Security LANGUAGES English – Fluent Portuguese – Native Spanish – Intermediate