Zula Casino— player complaints: 16 in English

Reason: Delayed payment I have been a verified member of Zula Casino and have been paid out in the past. In the past month, I tried to withdraw my winnings of $9050. My account was made inaccessible and they will not pay me out. I have provided proof to them of my transactions and have previously been able to withdraw winnings. They have asked me to verify my account number from which I had made my purchases. Because it is an online platform, I have used ApplePay to pay for SC coins and it encrypts the card- which means the number they see is a different number than what I have. I have explained this for over a month with no resolution. Please assist. Again, I am a verified member with no problems in the past redeeming winnings. Thank you. < full name removed >

I am not able to verify my account to be able to redeem my winnings. I get the error message of Date of birth not matching stored date and customer support says there is nothing they can do Disputed amount: 140$ Casino: Zula Casino Case #: 3546

SAME HERE! I need answers!!! There is no clear communication and thats my biggest frustration!! The worst part is I was in the middle of a PURCHASED $300 bonus on stamped Buffalo and they kicked/logged out randomly and now I cant get back in to my account. Mind you I'm verified and have withdrawn once before on zula. Now that I am withdrawing 6kwinnings they immediately suspended my account and haven't approved my withdrawal of my winnings. They are holding my funds and suspended me account. THEIR reasoning is it's a routine security check. I'm NOT getting any resolution or answers. I'm just getting more and more frustrated because I feel like they aren't going to give me my $6500 and I am not a new customer either. They dont answer any question either it's the same old copy and paste response.  Please help me get my funds

Zula Casino will not accept documents showing I am the joint owner of my bank account. They are withholding my earnings amounting to $1400 despite submitting everything 3 times. Disputed amount: 1400$ Casino: Zula Casino Case #: 3479

Hello, I recently had a horrible experience redeeming on fortune coins after winning $700 USD. They gave me the run around for an entire week. I ended up giving up and just playing through the $700 and moving elsewhere. I have played a huge amount of online casinos and always submit the same documents such as ID, bank statements / water bill, etc with NO ISSUES WHATSOEVER. however, fortune coins would not accept me because my mother’s name was listed as a join owner of my bank account. No other casino had made me provide my mother’s ID. Her name was on my bank since I was 16 and needed a co owner at the time of opening my bank many years ago. I am now 33 years old and she has never used my account. I am nervous after finding out that Zula is the sister account of fortunecoins that they will make me provide my mother’s details again. She will never gamble on my account and never uses my bank, nor does she even live with me. The bank will not take either of us off the account and so I’m stuck. I hope they can just verify me like all the other websites have. Please let me know if you can help. I just submitted all my documents. I did not submit my mother’s ID yet in hopes they don’t require it. She has gotten remarried and so her last name does not match on my bank or her ID. I did however make her go into the bank recently and update her last name but it won’t show an updated last name until the August statements released. But even once the new statement comes out with her updated last name, the address will never match as I live alone. User ID for ZULA: 122313273 (edit: I now have the balance up to $800) please help me get my account verified  Disputed amount: 500$ Casino: Zula Casino Case #: 3452

I recently made an account with zula casino and received the sign up bonus of 10 sc . I was lucky enough to hit a few bonuses and had alot of fun and got my credits up to the the redeemable threshold of 50$ . The play through requirements were reached . I continued successfully send in my credentials for review so I could redeem winnings . My very first thoughts were if this casino honors this no depo bonus i will have my new favorite casino and without hesitation make frequent deposit's and play regularly . After I submitted my documents a day later I got an email informing me that my proof of ID was not sufficient and would need an driver's license or passport . I'm a 64 year old woman that don't drive and I've never left the country . With that being said the only forms of ID I have is the state issue I'd I have submitted . This is very frustrating because I thoroughly enjoyed playing at zula casino and would like to have a healthy future relationship with them . What do what should I do I have only one form of identification . It's not outdated and I've used it at other casinos withouta hitch. If anybody could help me with this situation I would really appreciate your time and all of your help .sincerely Laurieb5 Disputed amount: 50$ Casino: Zula casino Case #: 3318

It has been 11 days since I won over 23,000 SC and I have been waiting for verification approval. I get the same response everytime I inquire zula support about my verification approval. I have been verified on sportzino and modo plus a few others. Why are they acting like this I did have to submit my proof of residency twice. Can someone please help me with this??? Sincerely,  Katina Weaver

What do I do I'm having that same problem they won't verify me when I already provided documentation 

I cannot redeem prizes from Zula Casino because it says my account cannot be verified. I sent them my id information and a bank statement which shows my address. I know they say they need a utility bill, but the way ours works we don't get a direct bill. I was hoping the bank statement would be enough, but if not, I would try to get a form or statement showing the utility bill. The problem is that I submitted a ticket to them for this days ago and have not heard anything. When I tried to submit another today it would not even let the request go through. Any and all help is appreciated. Casino: Zula Casino Case #: 3264

I've tried twice to verify with Zula Casino and they keep finding a reason to deny the verification after a week or more of delay each time. I've already sent a clear image of the front and back of my government-issued driver's license, a utility bill, and a bank statement. Then they requested another utility bill, which I sent. They confirmed that was sufficient to verify my address, then demanded a different ID to my driver's license and a selfie of me holding it. The only photo ID I have is my driver's license, which should be more than sufficient. I sent a selfie holding that, and they still refused to verify me, citing unspecified "incomplete information". I've never had an issue getting verified on any other casino. Any help would be appreciated.

I'm trying to verify my zula casino account but it's keep saying my information is wrong but everything is correct.

That is exactly what happened to me on Zula as soon as I won the game would reset leaving me to log back in.  And finally when I won a nice amount $2600.00 it took over a week for them to verify my documents eventually not even responding anymore. And the Double Jewel Game I continued to win $600+ a day on has disappeared along with my money.  I reversed any and all transactions with my bank. 

Zula casino is a ripoff and rigged against its users. From their ridiculous verification practices to redeeming YOUR own winnings they make it almost impossible for the average person to get the money. After sending in my driver license, picture of my face, my Social Security card, and my 2024 W2 tax statement, I was finally able to get "verified" Mind you they only want bills that are in your name, (mind you, my DL I verified with literally right before this  had my address and picture on it!!! Apparently that's not enough) and the only reason I was able to get through verification was because I complained and argued with them enough that they let me use all the stuff I mentioned above. So if your a regular person or maybe have bad credit or don't have the luxury of putting things in your name, or having a credit union bank account... don't go here, because they DO NOT care. So, then came time to actually get my money after arguing with them all day, and WHAT DO YOU KNOW... they don't accept bank statements from Cash-app, Paypal, Chime, or any other prepaid banking service. How convenient! Its almost like they don't want people to be able to redeem their winnings without jumping through hoops which most people either wont, or will get worn down and say screw it (which is what they want). Its absolutely egregious considering how many other casino sites I've been to, signed up for, and redeemed from. This casino is hands down the most difficult and blatantly rigged site ive ever been to. Anyone that says any different is either being paid to say so, lying, or privileged enough to not have had a rough life and bad credit. 100%

They have verified my account 3 times now and still have not released my winnings

I have been trying to verify for over a week.  They have drivers licence, selfie, bank info, cable bill, etc...  They still will not verify.  I have saved all communications with them.  They just do not want to pay out the little bit of money I won.  Their last email told me 1 to 2 days and that has passed.  Why would anyone deposit with a casino that has all your information and still will not say you are who you say you are.  This place seems very untustworthy.  Thank God I never deposited with them.  Thank you.

Zula casino has had my attempt to cash my sweeps coins in sitting in pending for 8 days my redemption won't move past pending  I have emailed them all documents and am verified "vip" so all my documents are good they have sent am email saying g up to 3 days then they sayed 3-5 days and every email I recieve is exactly word for word  the same generic email that I'm sure is an auto response it was two separate transactions  both say pending still when they themselves said it would be changed to paid within 3 days it just says pending ? Anyone else have this going on