Zen Betting— player complaints: 6 in English

Hello, I played at zencasino I won 6000 euro then mid gameplay I get cut off. So my bonus expired. The webpage at [EDIT] might be temporarily down or it may have moved permanently to a new web address. This was the error I was getting all the time. The site wasn't working. I am so sad. I hope I can still finish the wager the casino is unresponsive so far.

Hello, Thank you for accepting me to this platform. I have huge issue with zen betting. I played on the casino with a nice bonus. I won 9000 euro on a couple of slots. All of a sudden my balance changed to 300 euro!!! What a terrible experience on this platform. I asked the support they said I have placed a a bet over the maximum limit. I couldn’t recall anything about placing a bet above maximum. Until I played a slot that kept giving me errors I just places a bit within the maximum limit. As it glitched and turned off and on. The platform and slot was acting really weird it keep getting me messages that I logged off (pragmatic play) see screenshot attached. It opened with a bigger bet size every time I want to reload. Never saw or CLICKED on a bigger bet size if it happened it was glitch on the PROVIDER PRAGMATIC or on the Zen casino platform. Nothing has been gained by this bet! I did not win anything!! This is a glitch and a mishap with no benefits of winning for me. I asked for my game play. They provided it and it was really awkward. Only 1 second between spins when I play and no its 9 seconds and a long 5 spins as every objective person or casino protection body can see. This is not normal game play and behavior. Casino keeps telling me it is my mistake. I want to request the casino 1 more time to look at the situation and look at it from objective and logic point of view. Check my game play history that I never intent to break to rules or do I gained is. I am a recreational player who want to have some fun. Getting a technical error cause of your platform cost me 9000 euro’s  Casino can do a FULL INDEPENTED investigation with there game provider to find out what exactly happened. Why did the slot LOGG OFF like example picture. Why are they bet sizes increasing every time when I want to reload the page. Slots provider can see exactly what happened in detail and why the server was disconnected at that time. Providing me with just my slots spins isn’t enough!! I hope we can resolve the matter before the investigation intend of good behave on Zen betting.

hi. everything was fine. played and played. after another Deposit of 1300 euros on 18.06.2020, my account was blocked and the money was confiscated. They say I broke something. what exactly? it is not clear. they do not want to explain and do not comment on my situation anymore. I just played blackjack and slots, didn't take any bonuses. my account was fully verified. I provided all the required documents. what happened is not clear. help please. I tried to deal with them a lot. They say I violated something, but they don't explain what exactly.

I'm playing in zenbetting.com casino from 15.06.2020. I had 4 deposits and three withdrawals through Ecopayz The 4th withdrawal of funds from 18.06.2020 casino stole from me. Amount 2438 EUR. I was accused of violating paragraph 10.3 of the rules. Which reads: "10.3. The Company will take all reasonable steps to prevent collusion or any attempts to collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity or cheating and any action we take in this respect is at our sole discretion." I did not violate a single point of the rules, I played honestly, I am not in collusion with anyone. This casino has a fairly good rating, but they turned out to be scammers. Help return my money back to my Ecopayz wallet. The casino stopped responding, closed my account. They said that the money was taken for the investigation. But the casino did not provide any evidence that I was to blame. They are simply unfounded, and I am an honest player who has not violated anything.

Hi I opened an account with casino two days ago deposit and lost 2300$. But in October 2019 i opened an account with Zenbetting didn’t deposits any money. I didn’t know i have account previously then i opened new account. Then i started deposit second account then i tried to save my personal details the system says email address already been taken. I jumped to their chat support asked them , they said i have active account. I asked them i just created another one didn’t know about old one, they told me to close old one and put new email address for second account. According to terms and conditions clause 5.5 states that player do not have more than one account any transaction made will be voided but in my case support didn’t tell me to use old one let me to create new one. I am looking for deposits refunds of 2300$ because i made deposits with second account not allowed to do. Please help me to get refunds frrom Zenbetting. I have a chat evidence of support told me to use different email address, i will send to thepogg email.

Dear Casino Management during my last deposit came a warning that deposit on your casino is restricted but you accept the deposits. I checked the law during the weekend and you are right, switzerland changed the law since 2019. Since 2019 gaming provider without a licence from switzerland are not aloud to provide the service to the swiss marked and not aloud to accept deposits from swiss people. You side has to be blocked and should terminate account from swiss clients. This was possible. Also i wrote your support several times to close my account because i am addicted, they said it is only possible to do a break, but with one click i can remove the break by my self. I aks you several time to make shure i am not able to Play again, but you ignore my requests. You are acting unfair and unethical because you are not able even i am already blocked in your company to close the accounts from the very first moment. You aloud me to deposits over weeks more and more. This looks like you wants and aloud addicted person are able to losing they money until Zero balance. Also the licence Providier is igrnoring request and do not support the clients. I expect the reund of my deposits minus the withdrawal [EDIT] Attached the chat as an example and they are writing they take care of responsible gaming.