Yukon Gold— player complaints: 5 in English

I have been trying to get this site to refund me my money to the amount of 400 euros. They are refusing to do so and want me to use a different method that I have never heard of..Do you think that you can help?

I deposited today, as I have done multiple times through PayDirect Now INSTANT Interac for Canadian Banks. The interac transaction was made, and I waited for about half an hour or so before I got two notifications from my bank, that 1. The payment to Paydirect had gone through and 2. The payment was subsequently automatically deposited. The money came out of my bank account. I contacted Yukon Gold, and they said the transaction was rejected. I gave them the bank verification number etc. They said it was Interac issue. I then contacted PayDirect who informed me that the funds were indeed deposited by them into Yukon Gold Casino. I told them what the Casino had told me and they said they would give it to their investigation team, but that the funds had definitely been deposited to the Casino. I have a ticket number 4780 from Pay Direct who handles the interac withdrawals. This is the second chat transcript with the casino, as I contacted them again. Please keep in mind that Interac and my bank say there is no recourse or refund for me because it was deposited into the Casino's account.

Hello, I just joined Yukon Gold about 2 weeks ago. I won but when I tried to withdraw they give me the run around. First there was a problem with putting it back on my card. So they said try another method so I did. Etransfer. But they keep coming up with excuses for not paying me out . I've emailed them and live chatted with them. And each time is a different reason that I fix, and then something else happens and the can not release my funds. And it frustrating, because it says oh give it 2 business days to go through, then oh there was a problem and you can withdraw your funds. Please help

Hi, So I made a Yukon Gold Casino a few days ago and made multiple deposits using my own credit card that has my name matching the name that I have on my casino account. Fortunately, I was able to win multiple times and ended up withdrawing $5000. The next day I was trying to log in again but I cannot go through and it keeps saying that my account was locked. They told me to email the risk management team so I did. A few hours ago I have received an email from them. Here is the email message Hi ThereYour casino accounts have been locked for fraudulent deposits. We have already given your details to the police who will contact you very soon. Regards. [EDIT] Risk Management I just cannot believe that this online casino could not do any further investigation with an evidence before reporting it to the police. Given that I have received my deposit receipt through my registered email after I made deposits. I am just waiting for the police authority to contact me so I can clear this accusation from Yukon Gold Casino and I can provide evidences to prove that it is not Fraudulent deposit. Sincerely,

Locked out funds being withheld also accused of fraudulent activity.i used my personal debit visa and was not fraud i have screen shots of the conversations and emails from risk management which made the accusations.