Woo Casino— player complaints: 7 in English

I requested a withdrawal of 1200 AUD and was told it could take upto 5 business days. I contacted them after this time and they sent supposed proof of transfer and said the issue must be with my bank.

Hi, I’ve been a long time customer of WooCasino with gambling so much money into the casino, I emailed WooCasino on the 22/11/2022 asking for my account to be closed due to no longer affording to gamble. I recieved a email back encouraging me to gamble more with bonus offers and no account closure. I have all emails confirming this that I can provide. 5 months later, I’ve continued gambling (it’s an addiction) and with almost losing everything and on the brink, I emailed WooCasino again on the 3/4/2023 asking again for my account to be closed due to gambling addiction. It was promptly closed but my refund request was denied as WooCasino claimed that I hadn’t notified them earlier about my gambling etc so I promptly provided them with the emails back in November 2022 clearly showing that I in fact, had requested account closure due to no longer being able yo afford gambling and provided the email from them offering more bonuses and no account closure.

I have been playing at Woo for over 5 years and have made hundreds of Deposits and many withdrawals, always using Mifinity. Without warning and without any form of communication or notification Woo removed the only working cashout/withdrawal method on my account (Mifinity). -I could still use it to deposit -My last Mifinity withdrawal was on 6 March 2023 -On the 7th and 8th of March I made deposits totaling $820 using Mifinity with no way to withdraw any winnings Communications have gone unanswered

I made my first withdrawl of $4000 as you can only withdraw that amount daily leaving $8000 in my account. After uploading my identity documents they sent me an email saying i breached the casinos terms and conditions by having a duplicate account and confiscated my winnings and closed my account. I have only ever had one account with this casino, i asked them to provide me with details and evidence to support their accusations aswell as ip addresses of both accounts and the logs from both accounts stating login times and access times. They refused to provide me with any evidence to support this and will not try to resolve this. I would like to try and get the rightful winnings of $12,000 returned to me. I am aware of other players with this casino who have experienced the same issues also

I HAVE BEEN PLAYING AT WOOCASINO FOR SOME TIME NOW WITH THE ONLY PROBLEM BEING SLOW PAYPUTS BUT NOTHING MAJOR.LAST WEEKEND I CLAIMED MY WEEKEND DEPOSIT BONUS AND PLAYED. OVER 3 DAYS I BUILT UP TO $9000 AND MADE A WITHDRAWAL FOR $4000 THE MAXIMIM ALLOWED. THE NEXT DAY I RECIEVED AN EMAIL SAYING THEY HAD CONFISCATED ALL THE MONEY , THE WHOLE $9000 AS I HAD BREACHED THE RULES AND BET ABOVE THE MAXIMUM ALLOWED WHILE PLAYING WITH BONUS MONEY. THEY HAVE A x40 PLAYTHROUGH THE FACT IS THAT IF I TRY AND BET ABOVE THE MAX ALLOWED BET WHILE STILL USING BONUS MONEY THE GAMES SIMPLY WILL NOT ALLOW ME TO. IT IS IMPOSIBLE TO DO WHAT THEY SAYI DID. THE CASINO ITSELF WONT ALLOW ME TO. ONCE I PLAYET THROUGH THE X40 REQUIRED , THEN I WAS ABLE TO INCREASE THE BET AND I THEN WOM SOME GOOD MONEY. MY ACCOUNT MANAGER THERE [EDIT], IS NOW PLAYING DUMB AS IF SHE DOESENT UNDERSTAND ME. I HAVE ASKED HER SEVERAL TIMES FOR SOME PROOF FOR MY BET HISTORY BUT SHE IGNORES ME. I HAVE ALSO ASKED WHY THEY HAVE BLOCKED ME FROM LOOKING AT MY BET HISTORY MYSELF. I CAN ONLY LOOK AT 1 DAYS BETA WHER AS PREVIOUSLY I COULD LOOK BACK ONE MONTH. AGAIN THEY IGNORE THAT QUESTION. I BELIEVE THEY ARE STEALING THE MONEY FROM PLAYERS . ANYTHING YOU CAN DO TO HELP.

30/06/2020 - I sent an email to WOO Casino instructing for my account to be deactivated and under no circumstances is to be op-need again. Between the 3/07/2020 - 17/07/2020 a significant number of transactions were made to FLUTTERWAVE,17/07/2020 I contacted WOO Casino requesting a refund for these transactions and to close the account. 17/7/20 WOO CASINO - almost immediately shut my account down and responded accounts been closed, I questioned the refund, they responded they have denied the refund because the deposits were made prior to my request to close the account. I explained that wasn’t the case the request was sent on the 30/06/20 and also provided them with evidence of that request. Last correspondence received was 21/07/20 - The casino stated management had made there decision and refund is denied.

My bank won't process the deposits because Woo casino is not allowed to get funds from Australia Qld