Wizard Slots— player complaints: 10 in English

Deposited £500 from 2 different bank accounts - both my accounts and in my name. Sent through all verification documents as requested. All verified except bank cards. Sent both cards as requested - show all 4 corners, full name, middle 8 digits blocked out - rejected everytime! Won over £4000 wont accept above so cannot withdraw. Emailed at first asking how to resolve this, automated response - no actual help or advice! Every email since has been automated. Tried to get help through resolver - only response is again automated. Wizard slots then put all my previously accepted documents back to unverified. Am getting nowhere

I cannot withdraw my funds and I have had all my id and other information verified but still having problems

Asking me to send photos off cards registered to my PayPal I have sent as they have asked all four corners visible see my name you can covered the 8 digits done and still won’t verify it and no reply to Why they won’t

I have had my account locked. I have provided them with all id asked for multiple times. I have also put in a complaint, again no response.

Hi I’ve tried to withdraw after depositing and winning. Initial withdrawal for £1000 and £500 both credited back to my available balance twice. I’ve sent countless documents in my legal name ([EDIT]) also the bank card I used to deposit, utility bill with address etc (in the name [EDIT]) I casually use my maiden name of [EDIT]. Also sent a hospital letter with said name and address on. Takes 3 days just to get an email reply asking for more information each time. They’re sending monies back where they came from.

I have a complaint regarding Wizard Slots. I joined their site on August the 30th and deposited £40. I joined out of boredom whilst waiting for my girlfriend to progress in labour as I was only allowed on the ward once she was ready to deliver due to covid rules. I managed to win £1000 and I eventually withdrew £965 in total. After 3 days of waiting they contacted me and asked me for identification which I provided. They then asked for more identification which again, I provided. The account I used to deposit is a joint account which me and my girlfriend both use to pay bills out of. Both of our names are on the bank statement which I provided evidence of. Unfortunately I no longer have my bank card for this account as I cut it up, my girlfriend still has hers. I explained all of this to them over the space of 3 weeks because they was taking forever getting back to me between each contact. They then asked me to send proof of my girlfriend's bank card because I didn't have mine which I sent, then also send proof of my girlfriend's consent to use the account which I also sent. Everything they requested I send, I did. Then after being messed around for weeks they tell me that because I broke the rules and deposited using someone else's card they have declared my winnings void! This is a joke considering my name is on the bankaccount too and I have explained this to them over and over again! Please tell me there is something I can do about this because it's disgusting and I feel like I have been treated really unfairly. There is no live chat and they are now ignoring emails. I will take this further if I have too because they have made me I'll with worry over this issue. I have never known a site like it and I feel like it's not legit. Please help me recover what is legally mine

I have been processing withdrawals for a number of months but they take over 10-15days to process so I end up returning them to my account instead of depositing back in. I have processed 3withdrawals 2 for £200 and tried to do 1 for £150 but my withdrawals keep saying I need more checks. I’ve passed the verification twice because I added a new back card, yet they are now doing more checks, I’ve checked my account and 1 withdrawal was still in my account 12 days later and still not processed, there is no way of contacting anyone and I can’t phone them there online chat never works, and I just want my money withdrawn. Can someone help me or get hold of them so that I can get my money withdrawn Thanks

Had pending £350 went to reverse £50 then i went to withdraw the rest came up with a error saying problem with my account contact support. Which is a 2 day reply. I didnt want to spend my winnings so went to responsible gambling and clicked apply break period and it did nothing. I then spent this which i didnt want to as i tried to withdraw and current which i screen shotted. Tried to put a 3 day ban to stop me spending it tilk i could contact support this didnt work. Iv done everything in my power to try withdraw my money and to ban me off the site so i didnt spend it and that didnt work. Funny enough after i spent it because i thought there was an issue with my account i can now put a break on and withdraw fine

My withdrawal has been pending for 6 days, I emailed them and they said my account is not verified, which is a lie as I verified my account several months ago when they blocked 1 of my last withdrawals. Their chat is never available so I have to resort to emailing which takes even longer. This is not my 1st withdrawal and I feel they are making it difficult for me to cancel my withdrawal. I've never known a site to block every withdrawal you make.

Hi I have contacted wizard slots on numerous of occasions and for only 2 emails back I sent all valid documents and they still after 12 days won't let me withdraw they did one time but I got the amount wrong so I at to cancel withdraw and tried to do it again but I got the verification message again. This has happened about 100 times I have sent numerous of emails and they never get in touch. All's I want is my winnings. I won £4ooo but now in total 18000 and want to take my autistic mboy on holiday. They don't even have a working phone line so I cant ring them. This is all's I get. [EDIT]