WixStars— player complaints: 6 in English

I was sent the following via a text message "groovethief,you are eligible for 100 spins on our 3 top selling games on your next deposit!Only at Wixstars.com!T

Hi, Wixstars did ask me for paperwork, I send them passport, driving license, bank card, and they ask me for notarized copy of my passport, so I visit solicitor, hi sign and put a stamp on it, but casino making accuses, they saying stamp is incorrect, and I need copy with different type of stamp, I ask them to send me link with picture of that stamp, they cannot do even that...so they not accept official notarized copy of my passport....can u help me with them? Thanks

This company [EDIT]. 1) [EDIT] contacted with promotional material directing me to a URL to complete a registration. Terms stated in bonus were 100% match x25 wagering and max bonus Euro300 (even though I am in U.K. and have a different currency) 2) URL directed me to a Swedish Landing page where registration was completed. Apparently during this process I have accepted Terms not stated above. 3) Deposited GBP50 with 100% bonus. 4) Won 11,479 over the course of 6-7 hours game play. 5) Withdrawal requested. 6) Email received from WixStars stating bonus conditions breached and entire balance voided. 7) I am now led to believe that during the registration process I have accepted terms (in Swedish as directed by the promotional material) that are highly convoluted and state that I cannot engage in certain gameplay. 8) IBAS complaint has been registered. 9) I've been in contact with [EDIT] - CEO Aspire Global. Honestly the nonsense coming from this guy is incredible. He's stated the Wixstars platform is far superior than any other provider even though they can't even restrict game play for games that would void a balance.

Hi, I requested my first withdrawal from WixStars casino, and naturally they asked me to provide some documents. What surprised me was that they asked on top of the usual ones to send a notarized copy of my ID, and a picture of myself holding the ID. Now, I understand this can be a reasonable procedure if they suspect something is wrong. But I asked from the live chat and the person told me this is just a random check. For me it does not feel too necessary and fair having to provide this additional proof of identity just randomly. What do you think?

I won £7020 at Wixstars on the 21-10-2017. The terms at the time where max bet £5 and no more than 15% of bonus to be used when in play. I adhered to these terms in good faith. After uploading Id i was then asked for certified id, i again obliged and uploaded it. On the 31st of October i recieved an email saying i had broke the terms so winnings had been confiscated and deposit returned. After doing some digging it turns out they updated the terms on the 30th after my win to the following. When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £5.50 or £0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met I have contacted them and explained my win was on the old terms but the reply was this. Please be advised that our terms and conditions were inf act updated before your cashout was declined. Obviously you cant start changing terms later on. I also sent them this from their terms 14.1 We reserve the right to amend and make any changes to this Agreement and/or to the Privacy Policy, Responsible Gaming, Bonus Policy, and/or to the Cash Out Policy , or any parts thereof, at our sole discretion. You will be notified of such amendments, which will come into effect once you approve the change. Reply Regarding your previous email I can confirm you that all our players have been informed regarding this change. Clearly not true again, asked when but no reply. So looks like they wont budge and i have wins at some more Aspire Global International LTD sites and they have done the same. I will definitely get a solicitor involved if nothing can be sorted. any help will be greatly appreciated. [EDIT]

On 26 september 2017, I made a witdrawal of 2000 euro but its still pending. Of course i have sent common documents like a copy driver's license (both sides) a copy from my debit card and a recent utility bill. These are all approved but they also ask for a document that does not exist. They are asking for a ID document with an official stamp and a signature of a legal representative (lawyer or notary) it is impossible for me to get this document but without this document Wixstars will not cash out. Wixstars does also not longer responing to my emails. I hope you can help me Thank you very much in advance. best regards,