Winward— player complaints: 5 in English

helloi won 818$ at winward casino, i proceeded to send my documents in so i can get verified so i can then withdraw. After sending my documents in, to my surprise i get an email saying that my address doesnt match the address on my profile. i go check my profile on the winward site and everything matched except the tab where you enter your street number and street name was empty, i had forgotten to fill that up, so i proceeded to fil it up and emailed them back saying that all the information matches it was just that tab was empty. they emailed me back saying nope you need to open a new account with the valid information because you changed your address.i clearly never changed anything, my postal code was there already, my city was there already, my province and my country information was already there. like i mentioned earlier the street name and housing number tab was empty, i never changed anything. i just went and filled it up as soon as they emailed me that my information was didfferent.How does the casino allow me to make an account and play with an empty address bar to begin with? but then when its time to pay me they say sorry your profile doesnt match?i never changed my adress there was no foul play here, it was just empty i forgot to enter that part when every other detail of my adress was entered, its comical how theyre accusing me of changing my adress when i never changed it it was just emptyplease help me getting paid

Such a frustrating headache. Still haven't had my winnings paid or a secondary technical problem even addressed. They make every possible excuse not robots you and then just stop responding. I'm quite sure they have even blocked my ip address claiming "sure maintenance". Very poor casino. [EDIT] Stay away.

Posted a complaint on The Pogg: The situation is very simple here but very unfair. I wanted to withdraw money in casino Winward. It was my second withdrawal it casino. First one took approximately 10 days to be processed, so I assumed that casino is not very eager to pay the winning. But this case took much more time. I requested a withdrawal in the middle of June. Withdrawal was pending in casino for 10 - 15 days and then it was paid (it was not already pending in casino) but I have not received any money. Support just asked me to wait a bit more and money should arrive. So I waited but nothing changed. I tried contacting support without any success. After some time casino sent email about closure of my account. Still no money on my Ecopayz and I do not know what to do. I wrote them couple of emails but it did not help much

I requested a withdrawal of $100 aud which I was told had been processed on the 20/2/18 after a lot of chasing up via live chat and upwards of 50 emails, many of which there responses felt like they were just copy and paste type answers which where absolutely no help whatsoever. I was told over and over that the transaction had been made, I asked countless times for some sort of transaction slip proving the payment had been made as I have checked with my bank several times and gone right through my bank statements and there is no sign of it what so ever. I was finally given a slip showing the payment had been made on the 20/2/18 but it hasn’t reached me at all. They say it hasn’t bounced back to them but I’m not sure were else it could be. So I’m now getting nowhere trying to find the whereabouts of the money, the casino is no help and I’m not sure what else to do. Any help would be great

I opened an account for the first time with casino 2 days ago and deposited $100 AU. I declined any bonus when making my first deposit and started playing slots. I was winning and had more than $500 in my account. While continuing to play the funds in my account suddenly vanished to leave only $2.15AU. I got on to live chat and discussed this with [EDIT], who was very unhelpful and insisted that I had not made a deposit to my account and said that was why the funds had been reset. On checking my bank account 65.36EUR had been taken by Mirage Corporation.