Winner Million— player complaints: 6 in English

It's not been possible to self exlude myself. I have been sent so many emails explaining that I have gambling problems and asking for permanent exlusion but no one never no response. I have lost 75£ now because i can't close my account. I just want that lock my account for life.

Details of complaint: I played and won £2,500 on 10th January 2019 I uploaded all the relevant documents required for verification and also sent emails with my documents to [email protected] and [EDIT] these are the two emails suggested on the site and by live chat to make contact. Up until now 22nd January 2019 12 days later I have had no reply via email from the casino regarding my account, I.d verification or withdrawal of funds. The live chat are useless and never available, on the odd occasion I got through I was told to email the Bruno email with I did and they never replied, they wouldn’t give me any information on my account. They blocked me from logging in to my account the day after I made the withdrawal even though I’ve supplied all the relevant documents, it’s like banging my head against a brick wall. Hopefully you can help? Kind Regards [EDIT]

I have deposited €50 and won €483. I uploaded my documents as requested by the website. I had an email from [EDIT] asking me for more documentation which I again provided. A few days later and my account has been blocked. I have sent 30-40 unreplied emails and speak to the support chat daily with either a generic response or getting told ‘to wait for them to contact me’ I have now waiting 6 weeks for a response from the casino and the phone number does not work and the casino is registered to Covent Garden in London but this address is just simply a bought registration address. Please help, [EDIT]

Withdrew £330 on 31.10.18 In the ‘My account’ section of website withdrawal shows as completed. I have emailed numerous times, completed numerous online contact forms and tried unsuccessfully to connect to their live chat. To date I have have not had a single reply. Reading (too late) other reviews it seems I am not the only one who has never received their winnings.

Hi I deposited £500 to play and they instantly added £100 bonus like most casinos. I went to Live Chat to ask them to remove it like I would usually as I don’t want the wagering requirements. It was taking a while so I read their T&Cs to see what the wagering requirements and found that I had to wager my cash deposit 10 times before any withdrawal. Not agreeing with this condition I read their refund policy which entitles me to a full refund as I haven’t played. I’ve had no respond for days to my emails or live chat requests. I’ve even responded to their marketing materials but have had no response. Please can you help me get a response and refund? Thanks

Hello The casino in question isn’t in your list it’s called winnermillion and it’has a uk Covent Garden address. I opened an account at winnermillion after reading their terms and conditions which said it only had restrictions on uk players playing their net ent games. I then intended to make a deposit and their deposit method on screen doesn’t show that anything has happened when you make payment all the while each time you press it’s depositing so I ended up depositing 1500£!! And then when I tried to play their other games that uk players were supposed to be allowed to play- I was told I was from a blocked country. I can’t withdraw my money, I sent in documents though they ask for your cvc number on the back of credit card to be on show which is alarming! I sent it anyway i just didn’t want them to have reason for delaying my refund. What’s additionally alarming is that they don’t have a working phone number the number on their site is a wrong number and their support email is a bogus email they bounce back. No live chat. The only contact so far is a [EDIT] who hasn’t responded to any emails or anything. My account is now LOCKED! And my money is still with them and not a peep from them! Please please help !