Winner— player complaints: 5 in English

Its winnerz.com casino this is about, couldnt find it in the list.... They started too hassel me about wanting proof of income, bank statements etc.....but the biggest consern i have is that i cant log in too my acc as of yesterday and they arent answering my emails.....im really worried im being scammed!

I think Winner is taking my money.while playing Pharoahs secret i had 0ver $2000 then i got. into some. connection problems then magically my mkney disappears thinking maybe. the play through is over. leaving. me. 596 of real money now. ? so i go to check and it said are you. sure. I want. to withdraw. canceling. my bonus....then I was shocked about. it and quickly went to chat.things were lagging slow response. And this is not the first time it's happened to me.last time. they said my bonus expired.i said ok and. now this again.. they took 2000 and. live chat couldn't. be straight up with me. on what happened first operator told me. to check it. my. self. And was telling me the wrong. symbols. of the history he confused. me. all I see. was. transactions on the left nothing. on the top right. of a history book second. live chat operator tells me. I played. all $2000 and. I remember. myself. that I played. only 10 mins. of it because for some reason I couldn't. see my balance.but. I can see how much I bet which was. 40$ a spin on Pharoahs secret... And. so couple. hours later. I go on chat again and. this time the guy doesn't. even say his name and. he seems to know. my problem. already..so as. I mentioned it. he has told me. that Ive canceled my bonus but. I don't. remember doing that I did after. I was left. with 596 I checked. And. he said the last time. I checked. it was when I canceled it which I checked. it after the money is missing.so there's no way and. yes also I wasn't. able to withdrawal that 596 because. I was. in bonus still all though 2000 is missing. already. how much. is the play through for a lousy$15 bonus?? million? winner casino is not a fair casino please. help as they all got their. stories. wrong and does not make sense to me. cause. I was. playing. small amount bets.

On the 18th april 2016 I played the casinos promotion where on Mondays they were offering 70%, 80% and 90% bonuses up to £300. I read all the terms through to make sure I wasn't breaking any, and saved them on this day for my records. I have attached them to this complaint Firstly, I played on roulette and was lucky enough to win approximately £8000. After this I had a wagering requirement to complete. Despite blackjack only counting to 20% of the wagering I decided to fulfil the wagering on it as I enjoy playing. To my amazement I managed to get my balance up to approx £43,000. I did some further playing over the next few days and eventually my balance was approximately £41,000. The next day I logged in to play some more to find all the money had gone and only a few hundred left in its place. I have received no explanation as to why this money was taken, and I know that I did not break any terms and conditions. I expect full reimbursement within 7 days or I will be taking aggressive legal action. [EDIT] hxxps:­//g­yaz­o.c­om/­1cf­cdc­037­401­b93­2d1­92e­acf­205­c88d2 hxxps:­//g­yaz­o.c­om/­041­599­ad4­228­ba2­fc4­4b7­e75­e6b­797c1 hxxps:­//g­yaz­o.c­om/­247­171­e9a­2b0­1c9­e8b­7bc­d49­3c8­65176

Hi, Look I know before they say it that receiving overseas post is out of their hands and I agree but on two occasions now my ID has been sent to the Philippines and tracked that it has reached the Philippines but has then not been forwarded onto the address at Winner casino, to process my withdrawal that is what I have been asked to send...my first package was pretty much confirmed as lost by royal mail after confirmation of me giving evidence to the casino that it reached the Philippines 2 months later it still didn't get to the casino address, and I am worried now that the SECOND NI I posted to them on the 11 June 2014 has been lost to!! Again I have been told it reached the Philippines over 10 days ago but Winner casino have not received it. I spoke at length today with the manager at Winner [EDIT] who advised they will be checking with their relevant department, but I told this lady that they cannot expect me to keep paying in excess of 150gbp to get the NI and the cost of shipping each time only for the local post office to lose the docs!!! I also suggested I take scanned images of the relevant documents and send via email and they can even contact the notary to confirm I was there in person. I await there response as I have given them other options as I refuse to send NI a third time and no doubt I will not be reimbursed for this. Some common sense needs to prevail with Winner casinos NI policy if there is an obvious problem with the documents being received. thank you. WINNER USERNAME - [EDIT] EMAIL ; [EDIT]

Hello, I am pretty sure this is not me being moronic, I have won some money at winner casino and have now been slapped with a wagering requirement of a staggering £257,680!!!! They have added a very contradictive term recently under section 7 of their bonus terms. Here it is; 7. Winner Casino limits the maximum bet amount that players may bet using first & second deposit bonus funds. The maximum amount per bet is GBP25 on any given game. Withdrawals of winnings won using bonus funds bets higher than the limited amount, will only be approved if the bet was placed after completing the wagering requirements. Any winnings won using first & second deposit bonus funds bets higher than the limited amount, before wagering requirements on the first & second deposit bonus has been completed, will be subjected to further wagering requirements. The unapproved withdrawal amount will be issued into the players bonus balance, and, in addition to the maximum bet size of GBP25 a further x12 wagering requirements will be attached. So I was placing £100 hands on video slots and won money and understood there would be extra wagering attached which I was prepared for...but not to that magnitude ! its the part where it says 'the unapproved withdrawal amount' ie my whole balance is x12 - my balance was 12,692x12 = 152,304...but oh no Winner casino seem to think the withdrawal amount being every single penny won on a bet of more than 25gbp...they have calculated I won in excess of 19,000gbp on bets of over 25gbp which could be correct but again how on earth could a customer check this ? more importantly if they had written the terms more clearer to say like [EDIT] (THE MANAGER) told me that its every win over 25gbp which translated into Winners language is 'withdrawl amount' is then added all up together and THEN x12 wagering. I am sorry but this is far from clear on the terms and conditions and should be written in a better and clearer manner. I have told them to come back to me with a more realistic wagering amount as I will not be wagering this obscene amount as I said I would be happy to wager my balance x12 and that's it as they need to update their terms to make it crystal clear to customers. They have to appreciate this is such an extensive term and to summarise into one sentence and say 'The unapproved withdrawal amount will be issued into the players bonus balance, and, in addition to the maximum bet size of GBP25 a further x12 wagering requirements will be attached.' is far from clear. In addition to this I spoke with a support rep on the phone last night called [EDIT] who lacked any knowledge of his companies promotions because when I had to teach him his job regarding the terms as I was aware I had to wager more he answered more than three times 'sir you have completed the wagering fully' and as I was so sceptical of this I made him send me an email confirming this which he did. In light of all these phone calls and misinformation....