Whitebet— player complaints: 5 in English

Hello. I am a compulsive gambler. I had a slip and using the search term New 2017 Casinos I ended up joining Whitebet. I have subsequently found out this isn't a new Casino but I used the search as I have previously self excluded from other sites. I lost £926 fairly swiftly (everything I have for the month and more). Then out of desperation I checked who owned the company and came up with Evoke who also run Redbet. It rang a small bell so I emailed them and turns out I had an account with them, which I closed, back in September 2012. They say I gave no reason to close the account but I always say "because I am a compulsive gambler". I can find no email my end to prove I asked for self exclusion but it is the only reason I ever give as it is the truth. The person on chat, after much pressing, did say that it is possible that all bets could be voided and my losses returned but I would have to wait and see. What are the chances as they are saying I simply requested the account to be closed rather than requesting self exclusion? I have had this before and both lost out on winnings and received losses back. I am longing for the CHOOSE system to come into force so I can self exclude from all online casinos. Are you able to help me with this? Many thanks.

so am not aloud to take my money out if I have deposited 20 euro and spend 0.20 euro that pretty much somes all this up and clearly the games are rigged when it for real money clearly they should return my money as i am going to speak to the bank as it very clear in the case they have been unfair

Hi I signed up to Whitebet Casino I deposited £100 before i could place a bet my account was closed (self excluded from a sister account) after numerous emails to whitebet they agreed to repay my deposit however i contacted them again today asking where it was they said because i placed a bet they would not refund my money (this is wrong as my account was closed before i could bet)

Got an email advertising a promotion ,<br> <br> Top-Up your account today with the Weekend Top-Up bonus. If you haven't used the Monthly Reload bonus yet, make sure to use that as well for a total of €80 in casino bonus. <br> <br> Deposit with: JANWTU3 and receive 50% up to €30.<br> Deposit with: 50JAN and receive the Monthly Reload of 50% up to €50.<br> <br> The bonus code JANWTU3 expires on January 17, 23:59 CET.<br> The bonus code 50JAN expires on January 31, 23:59 CET.<br> <br> <br> So i decide to make a small deposit and use the code 50JAN for the monthly 50% bonus , i deposited 25 euros ,( above the min deposit ) .<br> deposit went though fine but no bonus funds are given , I go onto live help but its not live so i leave an email explaining what happened and go about playing my original deposit , <br> I log in in the morning expecting the extra 50% o have been given to me by now but account still empty , I check my emails and see this ...<br> <br> Thank you for contacting Whitebet support and we hope all is well.<br> <br> Since your cash balance has been used, we unfortunately can't add the bonus.<br> In order for us to be able to add the bonus, the cash balance has to remain on the account.<br> <br> Do not hesitate to contact us again if you have any further questions.<br> <br> We wish you a nice day.<br> <br> Kind regards<br> Kristoffer<br> <br> <br> <br> I am fuming , No explanation to why the funds were not auto credited like they should have been but in some vague way admitting they should have been by saying they would if i hadn't of played my deposit . So they have cocked up and not even had the decency to appologise never mind credit what i was due .<br> When us players make a deposit its for some entertainment ,There were 7 hours between my email and the response so they are basically saying , If you wanted the bonus money that should have been given to you automatically you should have not played all night and we maybe would have eventually given it to you <br> <br> IMO its just not good enough ,I feel i'm being punished for their mistakes and they have not completed their side of the agreement ,<br> We're only talking small amounts of money luckily but this is more an in principle thing and the lack of basic manners in not appologising and taking responsibility for their own mistake ,Trying to make me out to be the guilty party is just extremely bad customer care and has put me off playing there again .

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