White Lion— player complaints: 8 in English

On the 8th of March I deposited 500 euros into the casino and placed 4 bets on roulette. The first bet of 200 resulted in a 1000 win. The second bet was also 200 and resulted in a win of 5400. I then bet a further 100 and 200 with no more wins. I had not spotted something in their rules and only found out when they emailed me to say I was not allowed to place bets equal to or greater than 30% from the value of the deposit. So they removed my winnings. Of course, there is no system to stop you betting over the amount and in my case I wasn’t hugely over - 33% by my calculations.. It seems if you bet over the amount and lose, then your money is gone without having ever been able to win. If you bet over and win, they take your winnings and you still lose. There was another option available to them and that would have been to reduce my wins to the according max bet size and partially refund my losses using the same calculations. These extreme rules are unheard of when unattached to a bonus. Or at least, unheard of at a reasonable casino.

I have a serious gambling addiction and have struggled with it for a while. In Sweden I have asked for suspension completely from games. After being completely suspended and game-free in Sweden for a while, my playing began again. This is after I received the majority of emails and offers from various casinos within your group during the spring of 2019. Which triggered me to relapse into my addiction. I opened an account with White Lion, which had a Swedish-speaking website that is considered to be aimed at Swedish players. Since I have an addiction basically, my deposits escalated, while the casino gave me various rewards and bonuses for my deposits. In just a few days I had lost a sum of 10,000 euros. More than 100,000 Swedish kronor. I then contacted the casino and told about my addiction and how sorry I was. The casino did not want to help me in the form of any deposit back. They helped me block me related to gambling addiction 13 / 8-2019 Shortly after that, I was able to continue playing at another casino in the same group that had also sent me emails about offers. This website was also in Swedish and the support spoke Swedish. My addiction, which was then fully active, led me to play again equal amounts. The casino was a sister site to white lion, with the same license. had chosen to notblock me even though my problem was noticed by white lion on 13/8. Allwins, like White Lion gave me various bonuses and rewards for my deposits and I became "VIP". After a few days, I chose to contact the support again and report my abuse. This time too, the casino did not want to help me get my money back, but blocked me again. After that, I received diary email from Casino Dingo, which is owned by the same group. They offer me bonuses and try to get me to play with them. The Swedish Gaming Act, which was introduced in 2019, does not allow a casino without a Swedish license to target Swedish players. It is not allowed by the Casino to market itself in Sweden, send email to Swedish players, it is not allowed to distribute bonuses or rewards to Swedish players. As a Swedish player, I have fulfilled my duties towards Swedish laws and regulations. I have followed the laws and regulations of Curacao. The casino has directly violated the laws that exist to protect Swedish players. Nor have they shown any responsibility to protect players against an addiction. On the contrary, they encourage more games. The casino's actions, lack of respect and violations of the law have triggered a gambling addiction again and big money has been lost, which in turn creates immediate problems in the everyday life of the vulnerable player. What I am saying now is the whole truth, several players have been exposed to the same thing with the same casino. Sweden has chosen to review and investigate the information. The result turned out to be true. The companies have broken the laws and have not respected the players. In December, a Swedish decision was made that TOPIA SULUTIONS is prohibited from providing games in Sweden. with immediate effect. Assuming that as a player I have been exposed by the company and suffered consequences of the companies' actions, I am entitled to and I immediately request all my deposits back from White lion Casino none of the casinos want to answer me or confirm my complaint / request. have contacted them several times via chat and email.

Just over 6 weeks ago I tried to make a withdrawal of 4000 Euro. That money has confiscated the casino. They say I violated their rules and played for more than 30% of the amount deposited. The thing is that I always bought bonuses. Deposit 100 euros and then bought bonus for 100 euros and have never had problems at this casino or anything else. But now they claim that I have broken their rules and refuse to pay the winnings In total, I have already lost over 30,000 Euro to this casino. Have had a long email conversation with the casino but they avoid answering certain questions and rephrase things I pointed out and give meandering answers. The casino says I have taken advantage of them and that I should be suspended for life for violating their rules, but just because I am an important VIP player they were "kind" and let me continue playing if I promise never to break. against the rules again. I get so frustrated, it's so sickly deceptive for a casino to put in such a rule. If I deposit 10 Euro and win 10,000 Euro then I can only play for Max 3 Euro per spin but I withdraw these 10,000 and then deposit them again then I can play for 3000. Pure fraud! And in this particular case I won on a 3 euro spin 3750euro and then I continued to play and bought bonuses for 100 euros and made withdrawals of 4000 euros which the casino then confiscated I do not know what I can do about this, feel powerless. Can you help me in any way?

i made my first deposit and played it all free nu wager rulesM. i win 2500 and Then they say i am declined because i play a to high bet. i asked when i did and they say in ons game i bought a bonus round that cost around 112,- i never bought a bonus and thought i get it out . i didnt knew that ik is against the rules. its really sad i am just a fair player with not lots off money and was really happy to win some money before the christmas time.

They said I would have violated their ToS by using a software ​(!) called Martingale. Here is my full bet history. Decide for yourself if this is Martingale: [EDIT] Yesterday they told me I would receive my money within the next 5 days. Today they sent me an email that I would have breached their ToS and that they will have to seize all winnings. This is unacceptable. I did not use a software/system whatsoever at any time. If there is no solution to this case I will take legal action and forward the case to a lawyer in Curacao.

Hi, I realise now after research that it was foolish to join a non-UK-licensed casino but I hope you can try and help anyway. I joined White Lion Bets on 1 May and sent all my ID the same day; they acknowledged receipt of this by email. I deposited 130 Euros without taking any bonuses, played and won around 2500 Euro. I requested a withdrawal the same evening. I did not hear about any progress on this withdrawal for a few days and in the meantime I deposited a further 1095 Euros and played more slots actively over the next 8-9 days. I emailed support and Finance for an update but had no response. Of my own volition I sent further ID (a second card which I had since used to deposit) and I heard this was accepted and all my documents verified on 11 May. Meanwhile I had won further on the slots and decided to reverse the pending withdrawal and roll together my winnings into one withdrawal of 4000 Euro on 10 May. I should also say that I during the week I was waiting for movement on the original withdrawal, I had noticed that Visa had been withdrawn as a depositing option - an issue which I raised with Live Chat although they didn't seem to understand what I was saying - and I thought I had better re-request my withdrawal via Bank Transfer instead of Visa in case this was what was delaying it. So, the larger rolled-together withdrawal was requested on 10 May via Bank Transfer. It was the following day, Saturday, that I received confirmation that my documents had all been accepted and verified. Now it is Monday and I received an automated email with notice that my last deposit of 140 Euros had been refunded automatically. Thinking this was the first of several payments back to my card before they processed the rest to my bank account (which is how they say they like to do withdrawals), I tried to log in to my account only to find it is blocked. Live Chat could not help me and I emailed support to ask what was happening. I received an email to say I was self-excluded at an associated site 'And according to the Blocked Account Confirmation you got on that site by email : "You are not allowed to deposit in any affiliated casino, or open any new accounts. If you do so it will be considered an attempt to defraud the casino. All deposits will be at your own risk." Also you played and lost the deposit, so it cannot be refunded.' Having now researched the company that owns this site, I see that they also own Dingo Casino which I joined and excluded from a month ago (not that I ever played there). I fully admit that I asked to be self-excluded from that site, but I never heard back from them, just as I never received a response to many of my emails to White Lion over the last 2 weeks. I have not received any email that states anything like what they say here. There is nothing in the T&Cs to say anything about self-exclusion across different websites. Secondly, they say "you lost your deposit" but in fact I did not, I won 2500 using my initial deposits, and I won a further 1500 on the later deposits. So I don't know how they can withhold fair winnings and even refuse to refund all my deposits since they have refunded the very last one. Please help if you can!

They are declining my withdrawal irregular play so unfair how they scam me like this. It is 1400€ help me get my money i won fair and square they search every excuse to never pay me i need my money.

made deposit 100.00 got bonus of 200 = 300.00 open game, balance 100.00, go to live chat, certain providers kool, so go to the game fear the zombies play atuo for 100spins go to washroom 20spins left betting .40 a spin come back balance o.oo evern says I betting .40 a spin says I win 8cent it still says ooo , some thing wrong, go to live chat he tell me to clear cookies, next thing I see is a box stating I have lost 297.00. closed box DONE WANT TO PLAY WOW WASTE OF 100.00 LAST CASINO SAY 100 FREE SPIN NEVER GOT THEM AND IT THE CASINO U RECOMMENDED