Voodoo Dreams— player complaints: 12 in English

I won $23000 and I withdraw 2 lots of $10000 I was then sent emails to verify my account. I sent all documents they asked from me. I have then logged into my account and asked for an update on my verification via live chat they told me my account had been verified 10 hours ago. I asked ok so you have sent my withdraw to my account. They then emailed me another 10 hours later saying I have breached and have voided my winnings locked my account saying I have self excluded myself

Hey Pogg, I'd like to raise a complaint with this particular casino. I deposited £50 with a £50 bonus, it's very important to note here that the casino in question acknowledge that I didn't touch the bonus funds, therefore, no 'capped' bonus can apply here. I was on a winning streak. My balance elevated from £50, to over £1500 (£1600 peak at one point!) However, I noticed when playing a game that suddenly, without any type of action, my balance dropped by £1000. I instantly initiated a chat with their support. I have the transcript with their support team acknowledging that there's clearly an error and that I hadn't touched the bonus - therefore, £1000 is missing in thin air. I am told that the matter is being investigated, however, I'm raising a complaint as i believe that if a casino acknowledged that this is a mistake, then me (the player) should not be deprived of winnings in the meantime - it seems extremely unfair. I guess I'm raising this as a pre-cursor and hopefully the pogg can help expedite the recoup of my missing funds and I can get a payout. Thanks in advance.

Hi. So I was playing at this casino on October 27, 2020 and I deposited 25$ and used 25,000 spirit points for a bonus of 70 spins on the game reactoonz at .10cents a spin. That was all cool and I played out this bonus and went on to other games where I ended up winning 15, 000 dollars. And I spinned it down to about 11,000 and decided to withdraw 9,000 dollars. I was then given a run around about the status of my withdrawl request of about 2 weeks until voodoo security emailed me and said my request was refused as I violated the bonus terms and conditions. I then asked for them to elaborate on this and was given next to no information that would show where I violated. I have been requesting to see my game history and have been receiving spreed sheets with no relevant information which would prove i violated the terms. And I was just denied a chronological game play history which would show the deposits made amounts wagered timestamps and what game was played and whether it was bonus money or not. They just said no they cannot provide me this. So when I asked why they just told me to gave a nice day. This is unfair. I know I did not violate the bonus as the requirement for that bonus was met before I raised my bet and the system also would not allow a bet to be placed higher if your in bonus mode as it warns you and says no you can't place the bet it just won't allow it. The whole process and communication with voodoo support is beyond frustrating and I would like to forward my email string I have been having with this casino so you can see exactly how they have been handling my case. Is this something you can help me with? I look forward to hearing from you. I have since received 2 seperate spread sheets that were supposed to be evidence that I violated the bonus terms...however the first one just shows only 7 rows of a game that wasn't even part of the bonus play and when I requested the full play history....the game I payed the spirit points to and the 25 dollars is not even on the spread sheet at all. Also, just to let you know I compared the spread sheet entries to the transactions on the site...and the dates don't even match up at all....also when i was checking this out the game play history you can see on the site do not have any information regarding bonus money or free plays....its confusing and I have checked the numbers out a lot of times and the numbers do not add up or jive to the spread sheet they sent me. I have all relevant information for you to review which is the email conversations which include the spread sheets they sent me and i can give you my login information so you can review the game play history from the actual site. Just let me know a email where to forward the information

Hello, I won 1400 euros at Vadoo on November 27, 2020 and wanted to withdraw. Now I had to verify myself. I passed everything on, bank card, identity card, bank statement, public address. Now I have the problem that he wants a certain transfer process with reference number, time, date, Iban and my name. My name does not appear in the bank program for the transfers, but only the IBAN which he has already received as a document with my name. Therefore he does not accept my verification. Is this so legal ..? I can provide the information with several documents, but not for a transfer. I would also like to send you the documents for review. We already write a lot of emails back and forth, each time taking 48 hours and getting stuck. Many thanks

Dear pogg, I signed up to voodoo dreams casino and won £410 via PayPal. I have sent them everything and they just asked for more. So far I have sent them passport, utility bills, bank statements, proof of earnings, proof of PayPal, selfie holding id and still nothing. Please help me out. Thanks again,

Voodoo use to withdraw onto my card then all of a sudden had problems. Hv talked with them numerous times now about my withdraws getting regected. But every 2nd day they would accept.now i got a decent win approx 3 weeks ago and they have held my withdraw since. I had to prove how i get my wealth, and i done that. They said it was the banks fault ring them, i did and it isn't the guy at bank was laughing. Now they say open a skrill acc, i did that and confirmed with the documentation required. And now they wont even let me get on to live chat and not.reply.to email Help please. Thanks

I logged on to my account yesterday 04/06/20 and deposited money and began playing slots with no issues. Today I tried logging in and it said my account was blocked. I contacted the live chat and they said my account despite being verified already was blocked because they had asked me to submit a source of wealth form over a month ago, I had already completed this during my verification process. When I raised the point that if my account was blocked until I had submitted this form then why was I able to access my account for 24 hours deposit around £900 and then they suddenly block it again. If it’s blocked pending a missing form then it should remain blocked not open to accept deposits and then block again with no formal notification. Once again another casino playing by their rules and moving the goalposts daily to suit them. There is approx £350 in my account balance, I have no real desire to submit the form they have said they are missing as this treatment is not acceptable, so I want my deposits from the last 24 hours refunded and they can keep my account blocked if they wish. The live agent said refunds were not possible as they had been played, I don’t understand why I was even allowed to deposit or play if I was supposed to be blocked? Can you help

Hi there. I've been playing there for years now and never had any problems. A few days ago I deposit and did it with sofort, normally I just deposit with my mastercard. I won 500€ and wanted to withdraw, but my request has been denied, because of using different method for deposit. So I tried trustly, which wasn't possible with my bank. I asked at chat support, the guy mentioned I have to deposit first with mastercard, then it's possible. So I did, but didn't understand this, because I deposit for years now, just with the same mastercard. But I did as mentioned and now my request of payment is still pending for days now. When asking chat support they sometimes say, proof of payment didn't arrive, than it arrived, the other one said they didn't get anything. So I sent it many times now, but still nothing happened. I really beg you helping me in that case. Thanks

Hi, I have requested to be suspended and self-excluded on their sites, which requires me to be self-excluded on their license. They claim that I have not given them enough information to be turned off but nevertheless they did so which I can confirm on 2018-03-24. This means that, despite my desire to turn me off from their sites, I could continue to play on their license because of my addiction to gambling. I lost a lot of money during that time. I have repeatedly shown that they deny themselves and that they say that they have not done anything wrong. The biggest mistake is that they have not suspended me from their license from the beginning, despite my request for help to suspend me from their account. This should also mean that they turn me off from their license. Of course, I will try to find all possible ways to keep playing. This is because it is a disease that I suffer from. Not turning me off is like continuing to try and sell me drugs that makes me addicted. Message to SuprPlay Limited: With regards to GDPR, I want you to send ALL my information you have on me to me. I want everything, from your company and your subsidiaries. When you have obtained that information, you will also see that you have made a big mistake. I feel that you do not take into account the information you have and the legal rules that exist. That is why I want to know everything you have on me to be able to move forward with this. I also want to have all the history of the transactions that exist through my playing on your sites.

When I chose to withdraw it became difficult so I contacted customer help to talk me through it,after this process I decided to withdraw and with the withdrawal pending I then recieved a email stating how I had bet more than $5 bets and this voided all my winnings ... I was quite sure about not having bet more than that so requested more information and then got very little explanation and a copy and paste of terms and conditions but not very helpful at all, I have screenshots of some of the conversations but not all but any help would be appreciated. Thank you [EDIT].

I couldnt get to the terms page for some reason so i asked support what their wager is and they told me 40x bonus. I deposited and they added 60x. I complained and they said oops our mistakes and wouldnt honor what they told me. Fine whatever. After start balance of 100 50 I ended with $600 balance. This is where everything went downhill. I sent them both sides of credit card signed, both sides of debit card signed, both sides of drivers license and two screenshots of my bank showing the URL, time, date, account number, transfer numbers. I sent a second screenshot of the other pages showing my name, address, phone number, date, URL and time. And bank name included on both screenshots They said this is not enough and want me to purchase a checkbook and send them a copy of a check. The cost is $50 to do this and would take 3 weeks to arrive. Outrageous. They want me to have my bank to display a screenshot of all info on one page. This is obviously ridiculous and impossible as its the way the bank is designed and I cant convince my bank to change their website around for me. They want me to give them another statement from my deposit method to prove its me even though my card shows my name and signature. And banks do not list card numbers on the bank page for obvious reasons. They only display account numbers. Voodoo is demanding this. I called my bank for help to see if they could do it and they said no bank in the world shows your bank card number on your statement. They take almost 24 hours in between most responses to delay this process as long as possible. As I can see you have them listed as 40x bonus also. So I dont know if they changed this and didnt tell their support or anyone but I do see it in their terms now that I checked. This casino is using some very common stalling tactics by requesting outrageous things that do not even exists.. and taking forever to respond.

this is the only account i have made and i have put money on this account. Voodoo have blocked me after the fact of allowing me to make an account and depositing money because apparently there are other accounts with the same ip address. It was only after i tried to withdraw my winnings they done this. I want a refund of the $25 i have deposited as i have never made any other accounts and i have been wrongly accused. This ip address is also used by my whole family.