VIPS Casino— player complaints: 8 in English

I haven't received 10 % cashback regarding my losses 19.9-26.9.2021. Casino has closed the account and refuses to pay cashback? [EDIT]

I’ve been playing a game of Legacy of Dead at Vipscasino for a long time. The RTP menu shows 94.51%. See historical record of my gameplay. Looking at the rules of the game, RTP was only 87.56% I have been misled and I want all time the stakes of lost game rounds refund?

I won 12800 € on 7.12.2020. I had already received cashback 143 € previous week's losses. The Casino refused to pay my winnings and claiming that I had used the bonus money to win. I had used the real money in the account which was the cashback from the previous week’s losses. This did not include any wagering requirements but was immediately withdrawable money. According to the casino rules, you can only win 100 € with the bonus without a deposit. In my opinion cashback and normal bonus are not the same, and therefore it doesn't make any sense to confiscate my winnings and pay only 100 € . This is from their website: OUR CASHBACK The most important thing for VIPs Casino is to be a more honest and transparent casino, especially when it comes to how we reward our customers. Most online casino players know that bonuses are usually of no real value due to complicated conditions such as wagering demands and restrictions on how much you can win. Thats is why VIPs Casino have dropped traditional bonuses. Instead we give our customers real money without any wagering demands or other hidden conditions. VIPs Casino pay back up to 20% of your weekly loss in cash every Monday. We call this Cashback. The Cashback is calculated on your weekly loss by taking your bets minus your wins. The advantage for you is a much more logical reward approach and that you are free to use the money however you want. − TERMS Cashbacks are calculated on Bets - Wins Any winnings on other promotions, free-spins, bonuses or similar is not part of the weekly cashback calculations. There are NO Turnover requirements on the cashback paid out The cashback period counts from Monday 00:00 CET to Sunday 23:59 CET on a weekly basis. Only Slots are valid for Cashback payouts Cashback is only paid out on accumulated losses above €75 during the cash back period Live Casino / Table Games / Virtual Games and Scratch Cards will not count towards the cashback Cashback will be credited your account every Monday before 1PM CET. Only completed game rounds will count towards the cashback Any winnings or losses will not be carried over to the next cashback period meaning cashback calculations of Bets - Wins will reset every Monday 00:00:00 and start at 0. VIPs Casino Gaming LTD reserves the right to cancel the cashback promotion without any notification to the player participating in the cashback programme VIPs Casino Gaming LTD may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances. Read more about our bonus policy Gambling can be addictive, please play responsibly! Updated: 11 Jan 2021 15:05

A part of their welcome package players will receive 500 free spins (divided in 5 batches of 100 free spins) upon their first deposit. I managed to make a small withdrawal and it is now pending more than 30 hours. After logged in today, i did not get my next 100 free spins. Asked live chat about it and they told me they do not add bonuses when a withdrawal is pending. Withdrawals could take days for being processed and the free spins only valid for 24h and cannot be added manually when the 24h is passed. So as long my withdrawal is sti pending, i lose my free spins from the welcome package. I think this is very unfair of them, promising players the welcome package but they wont give it if the players have luck, in this case a luck of €40. I do not mind the waiting period of withdrawal, i do mind when they not willing to add the free spins i suppose to receive from the welcome package afterwards. There are still 300 free spins waiting for me.

Hi, I originally submitted my 8000 € withdrawal request on 2.11.2020. The request has in fact disappeared from my pending requests. Still have not received this payment.

Hi, I made a deposit of 100E/1000NOK plus 100% bonus. Played smal stake, 2 and 4 E. Then i suddenly had a big hit on 4E stake, aprox 27000 E/270 000 NOK. Increased then to 5E/50NOK Bet after the winning. Made sure that i kept this stake until wagering was done. After wagering was done I increased some more, but was sure that i didn’t do any big stake of more than 50 NOK before wagering was done. Then suddenly later on that day the casino removed 225 000 NOK from my account and i had only 1000 NOK left. They are reffering to that i have abused the bonus terms. That is Max 40 NOK when wagering. But my problem are that i didn’t do this on the winning or before. And then after the winning i only increased to 50 NOK bet. Not more, because i thought this was according bonus rules. I would never do this if i knew that Max 40NOK. Because then problem with the casino. Have tried to reach casino on email, but no answer. I feel this is really unjust, can u please help? Best regards

I participated in a casino tournament. I have used my money. The results of the tournament have not been published and no tournament prizes have been paid. I want to get my prize. I am honored to invite you to participate in the VIPsCasino private VIP tournament to which we only invite 15 VIP players! The tournament starts today (Friday 24.04.2020) at 12:00 and ends on Sunday (26.04.2020) at 23:59. The main prize is a € 10,000 cash prize! The rules of the VIP tournament are simple: Play the following games: Fruit Award Lucky Pot Astro Pug Bar Bar Black Sheep 5 Reel Ariana The player who has wagered the highest amount in the above games during the tournament will win the first prize! 1st prize - € 10,000 2nd prize - € 5,000 3rd prize - € 3,000 Terms and conditions of the private VIP tournament: · The promotion is valid from April 24, 2020 at 12:00 to April 26, 2020 at 23:59. · Playing in only selected games affects tournament points (Fruit Award, Lucky Pot, Astro Pug, Bar Bar Black Sheep 5 Reel, Ariana). · The 3 players with the highest amount recycled win a cash prize. (1st prize € 10,000, 2nd prize € 5,000, 3rd prize € 3,000.) · Only real money rounds are included in the tournament. · The tournament prizes are in cash and will be paid to the winners on Monday 27.04.2020.

I have self exclude myself from aspire over 2 years ago and I was still able to play an all casinos from aspire Global even I have used gamstop when I used to live in UK, I used it because I was very addicted to gambling. I moved forward with playing with aspire global casino even if I was self excluded. Now it’s to much and I lost everything. My complaint is that they should have self exclude me from all their brands. Even after leaving UK my email Adresse should be still blocked with them because of GamStop. Is there anything you can help me with. I don’t know even the amount I have lost. I just know it was a lot of money.