ViggoSlots— player complaints: 11 in English

Hi, Firstly, I wish I had read your review on Viggoslots before I signed up, but unfortunately not. I signed up for their 3 stage no wagering bonus. I didnt read the very restrictive betting requirements in respect of the enormous amount of games that are banned, inlcuding all live casino games. First deposit was 100% no wager. I deposited 2000kr I played and took the balance to 6,500kr. I requested withdrawal for 3,500kr, which was the 6,500kr minus the 3000kr bonus. This withdrawal is still pending. My KYC has been verified this monrning. Request for with drawal made 14th December It is cler that I have played a number of games on the banned list. A clear breach, so I assume they will only return my initial deposit of 2,000kr. No problem with that. Second depoist was 3,000kr and received 3,000kr no wager bonus. I played and lost the whole amount, including live casino, which I now know is banned. 3rd and final depsoit was 3,000kr. I didnt tke the bonus with this deposit as I wanted what I thought would be 3,000kr "clean" as I wanted to play live roulette. Just afterwards I made another deposit to have more funds available and so depsoited another 3,000kr, this time clicking the bonus and thus received 3,000kr no wager bonus (the final instalment) So I have 9,000kr in the account. 3,000kr not related to a bonus and 6,000kr of which 3,000 is deposit and 3,000kr is bonus. I put 3,040kr on roulette and won. This was my mistake as it should have been 3,000kr. Thus I actually "dipped" into the 6,000kr that was tied to the bonus. I then put 2,000kr on roulette and lost, then 3,000kr and won, then 6,000kr and won. I played some slots for a while and won another 1,500kr approx. My balance at this point was 19,500kr so I put in a withdrawal request for 16,500kr which is the amount I had less the 3,000kr bonus. This withdrawal is pending. Request made 14th December. I used my own monet first to make the bets, I never dipped into the actual bonus money. However i did as mentioned dip slightly into the deposit that was linked to the bonus. Only 40kr and only one time. It says in theri rules 3.10 in very poor English 3.10 "When you play with a bonus, the assets are first of balance with real money, after the balance of the bonus money" I take this to mean real money is used first before bonus money. To me that means the bonus restrictions dont start until you actually use the bonus money to bet? I have a feeling they will try and screw me as on one bet, for 40kr, I dipped into the deposit that was linked to the bonus. The other 3,000kr of the bet was real money not linked to the bonus. What do you think? Do I have a case if they refuse to pay out my winnings? Worst case do they have to pay back my depsoits? ie: the initial 2,000kr and the 3rd and 4th despoit of 3,000kr each? Obviously the second deposit I lost fair and sqaure. The rules on the no wager are crazy and should be made mush clearer. I hear their customer support is near non existent, so not really looking forward to a long battle with them. Any assistance greatly appreciated Best regards

Hello dear ThePogg team, I‘m contacting you regarding Viggoslots and demand a refund of 1650€. I created an account at Viggoslots on 24.06.2023 and did a deposit of 25€. After that I send an email to Viggoslots and told them iam gambling addicted and want to close my account. I dir not received any answer and my account has not been closed so I was able to loose 1650€. They closed the account the day after when I asked for a refund. A few days ago I received my personal data from the casino that’s the reason why I open this request this late. Please help me to get a refund. Regards

I have 301.32 euros I can't withdraw on viggoslots.. It just freezing when I try to withdraw I took pictures and a video of my balance incase they try to pull a fast one. Please can you help me get my money back it's alot of money. Thank you.

casino rejected my withdrawal request and confiscated my money because of their term #3.17 about restricted games. Casino Claims that I played restricted game but the game I played is not restricted (Mystery Joker 6000). I do not know what to do and how to get my money back

The Casino closed my account with the information that i don't wagered the deposit over 100,- Euro 1 times and the void my money and close my account. This is criminal,no communication no proofs nothing. They accept my deposits and [EDIT]. Please help me in this case. Basel09

The refuse to send a bank transaktion of there payment to me and say the matter is close! My bank Swedbank cant see any mony sent to me! The date are 21/10 to 2/12 -18.

they cant proof which bank and day they send the money there is no posibility to send them this is the only way to search and proof they dont give me a proof of the deposits and i never saw the money in my account

Hi. This casino has since the 3rd of aug refused to send me a "data subject access request" This is to be read under their privacy Policy: "You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email or by contacting Customer Services" They claim that I will have to pay for paper, work hours and shipping!!!??? I did send them a request to close my account January 2017 but from my gmail, not from the email that my account and this was discovered the 1st of aug this year. What lead to this discovery was that I the 23rd of july got a promo sms from them. I logged on and lost 14000 sek. I decided to close this account and no, I didn't remember to have closed this account since I have had accounts at very many casinos. When I start write the email address it comes up a used before address. I did send them a permanent closure request and started to look in archives and found another request for permanent closure for january 2017. 25 something emails back and forth where this casino tells me that "only if the casino can see an indication of gambling problems they will allow a permanent closure, otherwise the account will only be blocked for 12 months. This rule is nowhere to be found on their webpage and they tell me that the person who sent me the confirmation of closure forgot to give me information about this. They also tell me that they have gone thru all communication and didn't see any indication of gambling problems( I later found a chat from march this year where I tell them 7 times that I have gambling problems) Not one word about this other account. The 1st of aug I filed a complaint to askgamblers who accepted the casinos version that I deliberately had created 2 accounts to put myself in a win win situation and rejected my complaint. I was very surprised but had not one clue what was going on. No explanation from AG or the casino. It was then I discovered that my request was sent from my gmail and not the email I used when opening the account. I always use the same password for all my casino accounts and try to log on to this account that I didn't know that I had. I was provided, from the chat, with a username I never heard before. He also asks me If I want to reopen the account. I try both username and my gmail. Wrong username or password. I try to log on to the account that I knew that I had opened. Log in denied, pls contact the support. I tried a third log in with totally random credentials that couldn't be associated with any account. Wrong password or username. Same as the first attempt. The 2nd of august I receive a mail from them to my gmail. "Your welcome bonus is waiting for you". I have never before received any email from them to this address. It was then it tried again, with the same credentials as the day before, to log on to the account I never had and I expect it to be wrong password or username. Surprise surprise. "Your account is closed, pls contact the support." After this I receive a personal email from a member manager who says " I have noticed that you have not yet used your welcome package so thats why I am contacting you today. Let me explain" Usually these offers are sent to new customers, not to an account that has been closed for 1 year and 8 months, correct me if Im wrong. Now they come up with an explanation that it was technical issues that "by accident" these promo emails were sent to closed accounts. Then I find it remarkable that I didn't receive this fantastic welcome promo to my account that I actually closed. Not one proof has been presented that I had 2 accounts. Therefore I have requested all information that they have associated with my person but they refuse to do this. I have filed a complaint to the issuer of their license, Curacao Egaming and they have answered emails and to [email protected] but it has been very quiet from them.

My transaction of 50 euros was declined, however 50 EUR was debited from my bank. It's been 3 months. Viggoslots is now not responding after I got confirmation from my bank that Viggoslots merchant has received the 50 Eur. Please help me return my money from Viggoslots. Regards, [EDIT]

Dear Sir I am player your casino www.viggoslots.com..License No 1668/JAZ. Viggoslots© Copyright 2018 I am given you details of casino what happened with me I deposit my casino account 60 USD ..and they give me 60usd bonus same as 100% waged free bonus ...after I start play with 120usd slots game..after I request casino verified my account. I send my documents this casino department .and they verified my account..I play this casino 6 days regular win and loss money with I can't try to any withdrew ....after finally I decide to withdraw and my final Balance is 1200 USD..I made a request 1000 USD by neteller the same deposit option..and I request to online chat agent to how much time my withdrew is approved ..they said to me with in 24-72 hours ..I wait for this and check my casino account after 3 days ..what my Account is showing only my deposit money 60 USD..I check my email I see they send me email.... showing the email they rejected my withdrew ..I said to online chat agent why my withdrew is rejected ..they said to me you play on slot single spin 5.10 USD and our rules is you not play during the active bonus over 4 USD...I said to him I don't know what time I play this spin because my all spin is less then 4 USD ..I request to him if I play a single spin 5.10 USD by mistake so this is not internally ..because I play your casino with under rules and term.. What they not aspect my request ...I send 4-5 request email what they not response my email. Sir I play this casino 3570 spin and all spin is 0.30 to not max 3 USD. Sir a single spin they reject my all wining 1200 USD..that is not good. If the customers said this is happened not internally ..so as a good faith and according the play history of client as per rule and term they not cont this happening ...and released my wining what they Dont do this and refuses my all wining ... I request you sir please first check my all gaming history of 7 days playing slot ..account ...deposit after you decide I am on the right way or not ...I am sending you all evidence of my account profile ..wining ...withdrawal ...and deposit Please request you please released my withdrew..... Thanks Legal player India [EDIT]

Hi. I saw that you may be able to help me. I have a problem with the casino www.viggoslots.com. On September 22, I became a member at www.viggoslots.com. I then created an account in Norwegian with my Norwegian residential address because that's where I'm registered. I deposit money and even withdraw money without any problems. One day I would like to play but have no money in my Norwegian bank account. I then contact the chat support to check if there is any way for me to deposit money from my Swedish bank account. I live in Norway and live in Sweden at the same time and have a Norwegian bank account and a Swedish bank account. The guy on the chat support says that this is not a problem but that he has to create a Swedish account for me instead so that i can get access to the Swedish deposit methods. I ask him if this will cause me any problems with any withdrawals if i win and the answer i get is that it will not be any problems since I have already been verified and confirmed as a player. I can deposit money without any problems and the status of my account is that I have been confirmed and verified. When I finally win and make a withdrawal, the problems start. I will then receive an email that I have to send in a lot of documents. Both Norwegian and Swedish documents to confirm my account. I submit all the documents that they require and when i wait for a response for the confirmation of the withdrawal the shock comes! Instead, I receive an email that I have committed fraud?! Against myself?! They claim that I have falsified documents and that my cards I used to deposit money with are not mine, and I lied about where I'm registered and where I live. None of what they claim is true. All documents, addresses and card information are completely correct and there is no reason why I will be refused to withdraw my money. I have e-mailed and e-mailed and all I receive in reply is that I have committed fraud and that the case is closed. I have also requested copies of all the chat conversations I had with their chat support but they refuse to send them to me. I have a winning of 8000 sek that they refuse to pay and I do not accept it. Can you help me? [EDIT]