Vegas Rush— player complaints: 6 in English

I deposited $50 on my account using no bonus codes at all, I hit a major jackpot for just over $1000 I went to withdrawl the money. I received an email asking to complete a KYC which I did then received another email after saying my withdrawl was approved and being processed and it would take 7-10 days. It has now been one month and 12 days and I have not heard any update I seen the site has shut down but I can still call support and everytime i speak with the same account host who says I will hear an update within 24-48hours and I have talked with him over 20 times now and it's the same thing every single time, I have emailed curaco gaming as they have their logo on the site but no response.

So I won $11,000 during a bonus round on this casino playing faerie spells. At first they told me that I can cash out 1000 and the rest would be formatted. (I was playing with a no rules bonus). But after further discussions they said they would pay me 1000 a week for next ten weeks. So I did get 2 payments of 1000 each and when I went to apply for the third withdrawal they said they declined my withdrawal and took all the money from my account. Upon further investigation they said the reason I lost everything was because I continued to play with the funds j had on my account while a withdrawal was being processed. First of all I was playing with the funds the entire time and received the first to 1000 withdrawals with no issues(other than it taking 4 weeks longer than it was supposed too). When I contacted my account manager that's when I discovered The reason my funds were confiscated was due to me playing while I had a withdrawal in process. I read over the entire rules and regulations of their withdrawal policy and nowhere in there does it state anything about not being able to play with funds after you've put in for withdrawal.. When I question the gentleman about that I was told that they only had a limited amount of space to put their rules and regulations and they didn't have room to fit that in there and I should have just just known that. I've withdrew numerous times on both slotastic and intertops (now everygame casino) And I've always played with the funds that I had left on the account after making the withdrawal request. I've since emailed the supposed head of the departmentAnd try to get back in touch with my account manager on several occasions and no one responds to me nor returns any phone calls or messages that I send. I would greatly appreciate any help that you can assist me with and I look forward to hearing back from you.. Please don't hesitate to contact me with any questions you may have thank you for your time.

I started playing in the last week of June. I won using the free chip. I completed the playthrough and requested a withdrawal. Well I sent in documents for verification except for the utility bill. I don't have any utility bills in my name. I had used my auto insurance bill at another casino and made a successful withrawal so I sent it in. I then deposited 40$ in Bitcoin to be able to withdraw the 100$. They did not except my document. They tell me that because i won on a welcome bonus that I have to show a utility bill. I don't have one. So they say I can add the 100$ as a deposit and if I win from it then I can withdraw it because it's no longer winnings from the welcome bonus. So I played it and got up to over 1,000$. I asked in chat how much playthrough I had made and was informed that i had played $7650 out of $10,000. So I played more. Asked again. This guy says that I only made $4550 out of $15,000. I asked about the discrepancy and he says that he is right and the other person was wrong. So I kept playing. Got down to $100 that I started with and asked again. Well this time I was told that I had played over $15,000 and all I had needed was $10,000. That meant I didn't have to keep play when I was told I had so much to go. I was already done with the playthrough. I could have stopped and requested a payout of a bit over $1,000. So I talked to a supervisor and he apologized for the mishap and said all he could do is redeposit the $100 with a bonus $400. I said ok. This time I kept good track of the playthrough and was able to request a withrawal of $1200 total then they take out the 400 bonus they gave me. So I should have received $800. Well it takes a few weeks and still haven't heard from the banking team. I kept calling and talking with a supervisor. He asked if i wanted to deposit another $100 from my pending withdrawal. I say ok. So again they give me 400 bonus. And again I make the playthrough and I have $1400 in my account that I have to wait to get the first withdrawal before I can submit the next one. I keep calling and they keep saying that I will be emailed in 24-48hours. They say it almost daily. And then they say they are having technical problems and all payouts will be delayed 4-7 days. After 4 days I call and they say that it will be 4-7 days more. I talk to the supervisor again and he stated that all withdrawal payouts had to be done by the 16 of August. And I hear nothing from them. So on 8/17 they finally email me. They say that my ID will expires withing the next 60 days so its no good for verification. A supervisor that told me that once I had deposited the winnings from the welcome bonus I wouldn't have to have the utility bill to collect in bitcoin. Apparently he had asked the banking team if that was ok and had no idea if it was or not. I was under the assumption that all I had to show was my ID and a selfie holding it. They tell me my ID is no good and I have to have a utility bill and a new picture ID by the 19th of August. No where in California can I get a new ID in 2 days. They have had my documents since the end of June. And they waited til the 17th of August to tell me this . And also that my withdrawal is going to me cancelled for being longer than 15 days. I had asked if any other documents would suffice to show my address. I submitted a Superior Court document, my car title, registration, two W-2g forms from a local casino, auto insurance bill, and another W-2 from a employer all showing my name and address. But the say no. What about people that live in a hotel. They don't get a utility bill. And I am sure that some of them have played in the casino. Or if the bills are all in your spouses name how do you show verification then? I moved in with my girlfriend and she has been living in her place for years. She has EXCELLENT credit and I don't . They was no reason to take the bills from her name to mine. So today they are cancelling my withdraw. Not sure if they are taking the $700 or not. I'f not what happens to my $1400 in the account. They still need to take the 400 out of it too. Can you help ? I don't know what to. I was lied to so many times.

I have been playing and I spent a lot of money with Vegas Rush Casino. I had made deposits though bitcoin. On Monday Oct 25th I had send a deposit by bitcoin and I got a text message from Vegas Rush telling me that my deposit had not gone through after waiting a very long time. So I sent another payment and it went through. I started playing and out of nowhere my other payment comes though. I played with no bonuses by the way. Just cash I had. I ended up winning 928.63 cents and I wanted to withdraw. While talking to support the woman mentions that there were 2 deposits and that they don't allow people to withdraw if 2 deposits are made. I told her that her casino had sent me a message telling me the original deposit didn't go through which I have proof of on my phone. 2 days later they denied my withdraw and told me it was because I had made 2 deposits. I explained to them that was because of the text message and I noticed my money is gone. The confiscated my money! They also tell me I am subject to terms that apply only to bonus users which I didn't take a bonus. I have all the terms and agreements saved from that day to prove everything I am saying. I either want the 928.63 they owe me of all the money back I have spent since the beginning [EDIT]. They need to be regulated.

They refused to acknowledge a big win that didn't post even after I sent screenshot. The representative became agitated when I did not understand what he was saying. He yelled at me told me he was refunding my initial deposit and then reset my account to zero and took the 400 that I legitimately won already. He refused to allow me to talk to someone else that could explain things to me . He was rude and hung up on me.

I have deposited this much money and tried to withdraw 100 they cancelled the withdrawal saying that the data was incorrect whatever that means and I had that plus 51 dollars still in account the credited the account 100 dollars and then debited the account for the whole amount and left me with 0 and I have sent them over four messages and have no answers returned to me at all . Just ignore it all together Im gathering and if the money from bonuses was taken back that would be fine but no explanation and taking all of my money too is unacceptable and I want all my funds returned to me as well as an explanation of what missing or incorrect data means when I supplied them with the proper information that they requested of me to do the withdrawal.