Vegas Casino Online— player complaints: 8 in English

8 Complaints

0 Last 30 days

0 Unresolved

2492.1110867075d Last complaint

22.3 Risk index

$7,830 Disputed sum

Vegas Casino Online: 8 complaints filed in English across 1 platform, disputed sums $7,830. Most of them are about withheld payouts (100%). Risk index 22.3. Texts below are the players' own words, as published on the source site; last complaint 2019-12-15.

Resolved 8

Questions and answers

How many complaints are there about Vegas Casino Online?

The English-language record holds 8 complaints from 1 platform. The latest one is dated 2019-12-15.

What do players complain about?

Mostly withheld payouts — 100% of cases.

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 8 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 22.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 8

15.12.2019 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - Withdraw of bitcoin

I won, they got all my private info, then sent me a email saying "Payout Completed Dear [EDIT], Your Bitcoins payout of $ 900.00 USD for Account ID [EDIT] has been successfully processed. Thank you for your continued business! Email: [email protected] Phone: Please use Live Chat - The Staff at Vegas Casino Online -" However, no bitcoin was received and they claim their processing center will still be sending it...but bitcoin transactions are instant. It would appear in my wallet and this email was sent at 346pm 12/14 EST. Can you help me I feel like they are being very shady, and they have all my legal documents.

25.10.2019 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - Removing $50 from my account twice, impossible to withdrawal.

I have twice been declined to withdraw $150 USD and both times afterwards the account balance was reduced to $100. (I played back up to 150 the first time). My account balance in now back down to $100. The minimum amount required to withdraw is also $150 so there is no way to withdraw.

19.10.2019 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - withdraw

Needing help with the withdraw I keep getting vague small amounts of Information the same over and over but nothing that says that my withdraw status has been accepted etc etc. they won’t give me any information that has to do with my withdraws and keeps keeping me in the dark basically just would like some resolution it’s been over a week and I just want some better fair explanation of what’s taking so long. I withdrew using the bitcoin option thinking it should be pretty easy Thanks

02.04.2018 CasinoReviews Withheld payouts Resolved

Vegas casino online - missing payment

It's been over 21 days and they haven't given me my payout request from March 8th. What's more concerning is now security won't respond to my emails. Looking for advice on what to do.

09.03.2018 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - Slow payout

I have been a player for a few years now and have never had any issues they have always been helpful and friendly and have received payouts within 2 weeks most of the time. I recently won a large jackpot of 41k and now it's been a month without any payout I keep getting the same response as to the processors are behind. I would like to know how long is this going to take and how many months will it be before this is paid out? Thank you for your time and effort regarding this matter

14.08.2017 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - slow payout

Trying to understand why the payout process is so slow even for Diamond players at the casino

06.02.2017 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - Waiting for my Payout

I won $200 on 1/5 and requested a withdrawl of the winnings and I have waited to receive my winnings. I chat with Finance every other day and they keep telling me sorry for the delay but it is first in first out in paying winnings. It is hard enough to win and not be paid in a timely manner is even worse. I won with my deposit and no bonus and I meet all the requirements through security. I have all the chats printed out. Please help

11.12.2016 CasinoReviews Withheld payouts Resolved

Vegas Casino Online - Not paying out after a month and a half since requested

On 11/3/2016 I requested a withdrawal from Vegas Casino Online and a month later I keep being told its in queue for processing. I have email them and tell me that it will be process in the next batch in a few days. This is very frustrating because on the website it says should take no longer then 2 weeks to process. Any help would be greatly appreciated. I have saved all of my chat logs and emails. My screen name is [EDIT].

How the risk index is calculated and how complaints are labelled — the method behind this section.