Twenty One— player complaints: 6 in English

They asked me to send them a bank statement I did that and then they asked me to send a bank statment from my other bank account that was a bit sus but I still did that then after 5 days they asked me to again send a bank statemnt from my other account but I already sent it anyways now I send it again. They just keep asking the same question over and over again even tho I did everything they asked for.

I deposited 248euros and got a 300euro bonus. After i had the money on my account i went to play some secrets of atlantis with 5 euro bet. After I got a good hit and won some money I wagered my deposit 1x and went to withdraw. After one day i got a email saying that they will not pay me anything because i was bonus abusing. I dont know what that even means but i didnt do anything wrong. So can u please do something about this... ty

Firstly, this is nearly a year old but i have just found your website and thought i would give it a shot. I had a VIP account with 21casino.com In September last year i requested the removal of my card from their system as from time to time my wife would use the account and didnt want her spending too much money. However, my request wasnt honoured. 21 casino did acknowledge this. As a result my card details remained on the system and unfortunately my cvv code was saved on google. As a result, my wife went and lost over £7000. Now though i am responsible for the losses by my wife, if my request had been honoured my card details wouldnt have been saved on their system and she wouldnt have been able to use my account. I logged a complaint with 21 casino at the time. They admitted fault however stated their T&Cs. Also mentioned the verified by Visa which rarely asks for anything additional and in this case it didnt as otherwise i wouldve been notified and then closed my account. What options do i have here?

I deposited total of 250€ and used welcome bonuses and did the wagering on all of them and the last welcome bonus i used, i won 993€ so i withdrawed it. Now 21.com said on the help chat that my withdrawal was cancelled and the deposit money was returned on my account cause of "bonus abuse" but i didnt do any bonus abuse. Also i dont know if the 21.com casino was in the "select the casino" options. So i used 21.co.uk instead. It is not the right casino.

Hi I hope this email finds you well. I’m emailing you as a last resort regarding my account with 21 casino were I’m struggling to get my cash out I have followed all previous requests from the casino such as documents they have requested and procedures they wanted me to follow. The most recent request for me to get a bank statement from the bank stamped after I’ve already provided so many documents and completed there requests is simply ridiculous and unfair. I will be more than happy for them to close down my casino account and pay me my winnings . The whole reason for my complaint stems back to 16th august 2018 when i had a win on there site using my cash funds. As on there casino i deposited £5000 for a £10000 bonus the funds while on the casino were separate so therefore i would use my cash funds before i used my bonus balance. I therefore chose to use my cash balance on A slot called Starmania using £250 stake and won the above figure. Since then i withdrew the balance sent off requested documents such as ID, Bank card images, bank statements and proof of address documents. Every time i have contacted the casino via the customer support on livechat or via email they seem to send me away and saying that its still under investigation but the time span it has been going on now is far too long for a casino to need to be ongoing. So really im looking for your help if you can offer it me to help resolve the situation please. Kind regards [EDIT]

I can't get a response to my emails from TwenyOneCasino. They have answered all emails except the ones in relation to withdrawals. In fact one support ticket was actually closed without any response to me whatsoever.