Turbico— player complaints: 14 in English

Good day, I've made two deposits of Euro 100 each at this casino in the night between 30/09 - 01/10 but only one deposit arrived at my account and both bank transfers are away from my bank account. I'm contacting the support weekly but I can't get a reply from the correct department... I don't know what to do.

I am complaining about an intentionally malicious intervention in my roulette game at " N1 Turbico" on the evening of August 30th, 2023. After I had started betting on numbers with one euro each and then bet on €72 on fifteen numbers My bet was rejected and my hit came, number 23, which I had also bet at €72 and was therefore deprived of €2,520 in winnings. As the game progressed, I lost all of my capital because I was confused. I hereby claim damages in the full amount of €1,744 and profit of €2,520. I am requesting a refund of €4,264

They asked me to submit all documents relevant and then asked me to submit a proof of deposit from March 20th in order to process my withdrawal. That’s ridiculous. They’ve rejected over and over my documents and then accepted them only to ask me that proof of deposit. It was made with my fathers credit card ( I’m 41 I asked haha) but he has now passed away… like I’m being scrutinized and yet I’ve cashed out with them before. I’m getting very frustrated and annoyed 😒 I won’t be using that cadino again after this batter is settled

Basically they are a dodgy and suspicious site. - I deposited with my mastercard and they accepted my deposit. I played a bonus and one a mere 348.15 euros. I placed a withdrawal and they are saying they cannot pay out on the card (which I deposited with). - Please note that I am a member of other n1 Interactive sites and I have had no issues depositing and no issues withdrawing to and from the my mastercard - it is only Turbico that are putting me through hoops. - They asked me to withdraw to an iban - I withdrew to my genome and revolut iban and they are refusing it because they "do not pay out to Lithuanian banks" - I then request another withdrawal to my Swedish bank IBAN and again they refuse - this time with a simple notification "your withdrawal has been cancelled" They have also ignored me since the last failed withdrawal which was 8 days ago - as you can see in document 3. I do not understand how such casinos are legal and licensed. It looks very dodgy to me and I will go to social media and lovinmalta to bring up this story. 1 month later for a mere 348.15 euros. unacceptable. I really hope you guys can help me.

hi, the minor has remained registered at turbico casino and managed to deposit 620 eur. the deposit has been made 600 eur bank transfer and 20 card payment both payment is [EDIT] name date of birth 19.02.2006. I have sent a handwritten request for a refund and at the same time a document proving the payment and the minor's identity card. I am asking for your help to return the same minor's money.

I can't withdraw my winnings from the Turbico casino. The website doesn't work on deposit or withdraw when signed in, but deposit by pay n play works. The banking site has a strange bug and prevents from making withdraw. I have screen recording from this which I can provide you. I have initially contacted the live chat already there weeks ago. I tried with different device, browsers, on incognito and cleared caches. They promised to contact me when they have fixed this but nothing have happened. They don't respond on my email when I asked for manual withdraw.

Hello, I have troubles with the payout of my winnings, and I hope you can help here I was able to complete a bonus of free spins. First problem when I completed the bonus my amount went from 280+ to 50 EUR real money. Ok the winnings might be capped but I could find this nowhere in the T&C. When I tried to find the history of my spins, I was redirected to a page which shows only basic information. I requested a complete history of my spins, which was denied by support as not possible. Ok not the fault from support, but as far as I know when I request a full history the casino must send me one. But they do not even want to pay out the 50 EUR. First try was to my CC where I did my deposits from. Ok sometimes there is a problem with Master Card, but I never had any problem, with my Card from Revolut. So, I was told to do a Bank transfer. Which I did to the bank account connected to the card. I even send a BS showing my deposit and the connection from the card to the bank account. This time I was told: Please note that as advised by our payment team, We cannot process the withdrawal to the Lithuanian IBAN. we kindly request you to use another withdrawal/payment method in order to withdraw your winnings. I do not have another bank account, and this is also against EU law as every SEPA account has to be treated equal https://ec.europa.eu/info/law/single-euro-payments-area-regulation-eu-260-2012/monitoring-and-enforcement_en In my opinion also maybe an AML problem as money has always to go back where it came from. Next answer I got was: Users from the following countries and their territories (“Restricted Countries”) - Lithuania are not allowed to deposit and play real money games Well, I live in Austria, which can be seen in my BS which also count as PoA and Austria is not on the list of restricted countries. There was also no problem to deposit with my Revolut card. And again, restricting a WD to certain countries in SEPA is against EU law. I request a payout of my full winnings as it must be stated clearly in the T&C that there is a maximum amount. My winnings should be paid to my REVOLUT account I did all my deposits with. I do not have to open a new bank account because they have a problem with their system or their payment provider

i registered at turbico last month my first deposit was taken from my skrill account but never arrived in turbico account, deposit was 27 july ... now its 15 august i provided everything and never got sorted out. i just want my money back

My account has been locked and I can't withdraw my funds. I contacted them multiple times and they refused to completed my withdraw request.

I have won 6700 EUROS and Turbico mailed me after approving my account that I have violate the rules, because I played with more then 5 EURO. The Gold Wolf machine allowed me. After 9 hours playing I decided to cash out, they mailed me that all my winnings have been confiscated. So they left me with nothing. Please help!!!

Hello, I have a problem with this casino, moreover, not the first time because I ordered a payment to my bank account and then my bank rejected the payment and sent the funds back to the sender when they appeared in the morning back on my player account, i.e. on June 18, I asked for the removal of the old account to order a new account where the casino does not want to remove my old bank account and I cannot pay the deposit to be able to withdraw because all payment methods are blocked for Poles, I suspect that they will hold my money because they want me to lose them, I have been waiting for almost a week and I am writing all the time about any updates and nothing more, I tried to reach an agreement with them, but it does not help, please help me solve this problem because she can not do it for a month, my money is hanging in this casino and I can not pay them

Hello, I would like to complain about this casino on the grounds that I won money from free spins that I was supposed to have withdrawable after verifying my account and making a deposit (which is completely logical and understandable for me). I made a turn, verified the account, I made the required minimum deposit, then the withdrawal methods and bank account disappeared, and the Neosurf payment method from which I made the deposit disappeared. The payment department does not want to order this withdrawal manually where it has such an option. there are no new replies they keep writing the same that they are working on it Since they are working and nothing new about this there is no new news or anything like that I think it is a scam and they are trying to get me to lose money as proof I will add screenshots which confirm that I have made a deposit and the one that shows that I do not have any withdrawal methods available. Please help me solve this matter.

Hi there. My account was disabled yesterday and my funds of over $34,000NZD confiscated. This was my first deposit and I used skrill to deposit. Beforehand id put money in my partners account to grab me a paysafecard while he was out but he forgot and felt bad he forgot he transferred it out if his bank account into our skrill, so he didnt have to go out and find a store etc... I say OUR account because in my mind its our account. We have been together almost 10 years and have 3 kids together. Live together. Have shared assetts. When i used the skrill account i overlooked the fact that it is in his name. It can only be in 1 name. 1 phone number etc. And if im honest even then i automatically didnt feel like those type of terms applied to me simply because im not illegally stealing from anyone. Im certainly not laundering any money. And it was my 20 dollars.. My 20 dollars that he didnt buy my paysafecard with so in turn put it on the skrill. I really never could have thought about what a huge problem this would be. I have deposited via skrill on a few other casinos and more then once and it was never flagged or brung to my attention that i was doing anything wrong. I wasnt trying to deceive the casino. I definately had no malicious intent when i made tge deposit. I was unaware of my mistake so much so that i continued to submit all documents verifying who i am. My licence. Proof of address. Government document just as extra precaution of proof and then continued to play. Another thing which in my mind is worth noting After depositing i didnt receive my bonus so i enquired and this was due to depositing via skrill and no bonus is applied .. In which case, then why wasnt it brung up at that point... I just really feel like it all is just a huge misunderstanding. That would have been easy to sort out if the sum of money wasnt such a large amount. Even the transcript of the conversation that ensued after i realized my account was diasbled still hasnt arrived conveniently. But i will provide anything and everything needed to resolve this.. Many thanks in advance.. Your services are very very much appreciated

Hi, I was redirected here after filing the MGA complaint. This is a complaint regarding Turbico casino (N1 Interactive) which I couldn't find on the list. I've deposited 65 EUR on 25.12.2020 which was taken from my EcoPayz account but never made it to the casino account (it's in pending state there). Casino fails to credit the funds back on my Ecopayz or the casino account since then.