True Blue— player complaints: 7 in English

They voided all winnings stating played restricted game (Roulette) despite playthrough requirement being already met, using a clause clearly not intended for purpose and ambiguous in nature, provided many queries to them , mo logical answers ever provided, continually being ignored by managers

I have made previous withdrawals without too much of a delay but I last requested a withdrawal of $2,000 AUD on 30th of September. It is still sitting in pending withdrawals today the 26th of October! I have contacted live chat 5 times and been told we're very sorry for the delay, we will send an escalation request through to hurry it up. I'm still waiting! Initially, I kept playing, and I requested another withdrawal of $2,500 AUD on the 15th of October, which is also still pending. I have not really had any issues with previous withdrawals although the last one did take quite a while also - not this long, though. The last time I contacted the live chat team member - yesterday - I asked for someone higher up's contact details (either email or phone number) but I was told they do not give out that information. They are in breach of their own terms and conditions which clearly state that withdrawals will be reviewed within 3 to 5 days of the request. I have now been waiting for 26 days and I do not have my money!

Dispute RE: True Blue Casino / Azure Hand VIP My details are as follows [EDIT] I won $10,000 on my account yesterday and I would like you to please have a look into it because they said all my winnings were void. I have been a customer with true blue for years. I’m devastated and I’ve explained the situation and every detail to the customer service workers on live chat. (Im sure you can view the chat sessions on my account) Can I please request to have a contact phone number for Head office or someone who can help me, so I can chat to someone about this. I just want to understand that I’m in the wrong here. I have read your terms and conditions twice and I believe that I won fair and square. Im honestly heartbroken to know that True Blue and Azure Hand is actually doing this sort of thing to loyal customers. On 16/09/2021 - I played my usual $30 Cashback Bonus and I ended up winning $700 all up, I contacted the live chat to confirm that I had made the wagering/play through requirements and they confirmed I had. I asked what the max cash out was and they told me $100. I then requested $100 withdrawal and the remaining $600 was still showing in my account. I wasn’t too concerned about withdrawing the $100. I wanted to deposit and try my luck with my own funds and choice of deposit bonus. But the remaining funds wouldn’t disappear out of my account after the withdrawal request. So I then tried to search my account on Azure hand to see if I could cancel the cashback bonus So I then tried to search my account on Azure hand to see if I could cancel the cashback bonus so the cashback bonus money and my winnings would cancel or void so that I could deposit my own money and play. There is no cancel button at all? I then cancelled my $100 withdrawal request and I made another request of $700 (the total of the winnings from the cashback bonus) thinking that in 3-7 days that withdrawal request would of course be rejected and eventually disappear. So that cleared the money out of my account and I could start my new deposit bonus. I then applied the bonus LEGEND and deposited $30 via eZeeWallet. I made the wagering requirements while playing the legend bonus and I won a total of $10,000. I checked with the live chat team member and they confirmed everything was in order on my account and I could withdraw, they noted that I could withdraw $2,500 max and they also said that I could do four withdrawal requests at $2,500 each. Which I then did. Half a day later I went on Azure live chat to ask about time frames for withdrawal confirmation and they told me all my winnings would be void and lost. This is a horrible process and I don’t think it’s fair. True Blue can easily cancel the cashback bonus and all the winnings associated with that bonus. And let me withdraw the $10,000 that I won fair and square. The live chat guy was speaking with me for about an hour and in the end he was adamant that I had to cancel my withdrawal requests and he then voided and cancelled the $10,000. He then said he would deposit the $30 and put the same LEGEND bonus on so I could ‘start fresh’ - obviously a scam and so I tried again. I begged and pleaded for them to hear my side of things. I could already tell that as soon as I started playing with the new bonus that I would not win anything at all. And like clockwork I spun mostly on 0.25cent bets only going up to $2 max bets and I lost it all rapidly because that is how True Blue treats their loyal customers. I’m sorry, I don’t want to come across angry or rude. I am just mindblown. What a joke. Please help make this right. My phone number is [EDIT] Please can you look into this further on my account. I would like to speak with true blue before I send my written complaint to the ombudsman.

  I was suckered by an online casino into joining up for the welcome bonus. It was the true blue casino and they have a 33 FREE spins bonus with a $3000 welcome package. the advertisement does have an asterix at each end of the *33 FREE SPINS*. I thought this was a decoration. right at the bottom of the page it has bonus terms, which I probably should have read but didn't . there was no asterix on the bonus terms to show they are connected in any way shape or form to the asterix with the FREE SPINS, which are not free because you have to deposit. they will not tell me their governing body so I can make a complaint to them. I'm not sure who to complain to when its a rogue casino... but I do know they should be made to change the advertising so it more correctly reflects that they only do deposit bonuses and not be misleading.  

I had 9000 in my account that I've been trying to access for months now,after sending the needed id over and over again ending with seven different times I was finally approved and made four withdrawal requests 3x 2500 and 1x 1500 and all was sweet nothing at all ever was said about deposit bonuses and the 9000 sat in an account where thetotal able to withdraw was 9000. After 22 days waiting for the requests to be approved today they have turned around and said firstly my banking details were wrong and that only 1000 was allowed to be taken once banking details were correct and that the remaining 8000 was taken by them as a deposit bonus coupon.

Been waiting for my withdrawal to clear to my bank account and they told me ten business days at the most now they are saying 15 or more due to the pandamic. My bank here In Australia’s process time is 3-5 business days and that they thought this was too long of a wait tine for the funds to be paid out All they can tell me is to wait another 5 days then they will escalate it if the first payment isn’t in my account

True blue Australia online casino..I've won money legitimately...the continually giving me the run around ..no real direction...keep sending me documents needed ..I sent the a hundred times..the say yes all good then then yes so on..it's a joke. I'm exquasted trying to receive my winnings in my bank account... please help..that money be so appreciated and I won it ..the casino is true blue...but it's not in the dropdown menu...but planet 7 casino all the same mob... regards [EDIT]