Thebes— player complaints: 9 in English

Hi, I made my 3rd deposit at this casino May 28th 2022. To be clear it was my third deposit at this casino and claimed the third welcome bonus. I won roughly 3800 USD. I had to provide my documents for verification, which were all provided and verified. After a withdrawal request, which required a 7 day wait period, they requested a selfie, which took another 7 days for verification. After everything was ready to go, I was unable to withdraw any of my funds for another 4 days or so "due to a system error". Then another withdrawal request was made, after this request On June 28th, I had to go through another random verification process. "Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process" After nearly a two month wait ..... I finally got a payment !!!!!!!! The max withdrawal limit is 4000 per week. They let me withdraw 500 per week. After getting 3 payments of 500 , they cancelled my latest withdrawal. This was their last email. Hello, We hope that this email finds you well. Kindly note that your withdrawal was declined and the winnings voided since your account is in breach of our Terms and Conditions item 2.5.7. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. If an account is confirmed to fall under the Bonus Abuse category, we reserve the right to void all winnings generated on the account. Examples of bonus or promotion abuse, but are not limited to: claiming free bonuses that exceed a 3:1 bonus to deposit ratio (free bonuses include but are not limited to Free Spins, Calendar bonuses, Scratch Card bonuses, Tournament prizes, Race prizes, Mailer bonuses, Goodwill bonuses awarded by account managers, etc.) Since you have claimed more than 3 free bonuses per deposit, the account has been labeled as a bonus abuser and in consequence the funds have been voided. 1. They stalled the verification process. 2. They paid me 3x 500 per week, and did not allow my max withdrawal of 4000 per week as per terms and conditions. 3. I claimed only their welcome bonus, for deposit 1 - 2- and 3. To clarify, I never claimed a "free bonus" as they mentioned. 4. Suddenly they decide to apply some bogus terms out of blue ? (I got a deposit welcome bonus and played with a with a deposit bonus, after waiting for a really long waiting period my winnings get paid on a weekly basis) This casino has done some shady things; they randomly remove my remainder of the balance without any cause, and I have no where else to complain. Someone help me !

I won playing at this casino with a bonus offer they gave me. The total was 10097EUR. I sent them a proof of address and an ID in order to verify my account. After my account had been verified I withdrew my money and waited a week only to find out the wanted a selfie. I then sent them and once again my account had been verified. After not receiving my funds, I tried logging in to find out my account had been disabled. The casino has not given me any additional information despite the dozens of emails Ive sent them. I asked them to call me to discuss whatever the problem was and the just ignored me. Can you please help me.

To whom may concern Hi look i accidentally put my work email in when a pop up came up asking me to verify my email it was an honest mistake and I had deposited in to this account via neosurf can I please get a response asap thank you

I played on Thebe casino, and well finish wagering with €90, then asked to send account verification documents which all my documents and all verified is where after I made successful deposit and I again given deposit bonus that I played and won up to €300 rise my total winnings to €390 only find out a week after requesting withdrawal that my account disabled without any explanation, I sent them email but and never get any reply.

I won $107 after depositing $25 in. I submitted all forms required and they cancelled my withdrawal after telling me I need to send more documents in which I did. I also applied for an ecopayz account with all of my banking info attached. But they now sent me a form stating I authorize all purchases and asked for my credit card info and signature. I refuse to sign and they said it needs to be sent for withdrawal to be processed.

Hello. So i have played at thebes casino and won 3138 after wagering the bonus. Last bet was on 6/10/19 and i have made a withdrawal that day. After i send all documents needed for account verification and waited. Couple days after i contacted chat and they sayed i had to sign a document and send back to them (never had a casino asking me this). I did just that and waited. Then my account was verified but i got another e-mail stating that my account was randomly chosen for a verification process that could take up to 10 business days and I don’t need to worry about anything. This was on the 22/10/19, so today i have contacted thebes casino again regarding this situation and they said that 1st business day is 23rd/10. I feel like something is not right here so im asking thepogg for help and advise.

Been a month and 4 times to with drawl. Uploaded updated documents and Id twice with confirmation still no payout keep saying I need to upload documents and I'd and the email address for support and accounting won't respond and chat [did not help me]

Several days ago I successfully registered with all my US information at this Casino. They requested validation copies, which I sent, and was then able to make a deposit and play. Now I am seeing in many places that they do not accept the US players. I am a bit concerned as to why I was able to register and why they wanted copies of all my information.

I opened an account with Thebes Casino a few days ago and deposited with paysafe voucher. I then won $1700.00 today and I wasn't really believing it was real so I contacted live support to get reassurance. I said - I didn't really win $1500 did I? Cash? Can I collect it? [EDIT] - hello [EDIT] You did One moment Allow me to get you to one of our best support agents. Why I was waiting I uploaded my documents for verification .I said - is it withdrawable? I've deposited and everything [EDIT] - please allow me a minute to check your account You need to log out for 5 mins and log back I asked why but then no reply for a while so then I took screenshots of the conversation incase anything happened, I logged out like he said and went to log back in 10 mins later but couldn't. It didn't say wrong password or account locked it just isn't doing anything at all. I waited an hour tried again and still nothing. I have emailed support and still have not got a reply and it's been 24 hours. Will you please help me get an explanation as to why this has happened.