The Virtual Casino— player complaints: 5 in English

I signed up and was rewarded with free play. I got lucky and won $2,000 I submitted a withdraw request and was denied they said that I was denied because I was registered in more than 1 casino. I've called and tried to login but my account has been restricted. Bad customer service and a complete RIP off. Will not recommend anyone to play on their site. I want the money that I won.

Hello, I have a withdrawal pending since September 27th. I have chatted with them many times, they make promises that I will get paid but nothing happens. I gave them all the requested documents. If you can help me, it would be greatly appreciated.

Used bonus code played high out the gate switched to Double Your Luck with about $450. Played it down to about $150 $7.50 bet amount hit dice role got 50x wager x3 spins. All 3 spins hit triple diamonds. After the first hit it was like the brakes got put on and winnings amount was fighting to get past $387 and was glitchy. Only received 1 of the three wins. Played a few more spins and contacted customer service. They attempted there avoidance tactics. I got them caught up in there methods. Trying to pass me around and ask for a deposit. Got the manager and he first tried to avoid it then said he had no record of that. I got screen shots of the conversation and I maybe certain there on high alert.

I requested a wd for $2000 on January 3, 2018 and it was approved on January 10, 2018 (01/08/2018 05:20 AM, Check Withdrawal Approved!,-$2,000.00). 30 days have elapsed since this wd was approved and I have not received payment. Can you help?

Hi, I won $ 2000 the 1st January and Manager Withdrawal Approved on January 5, 2018. I'm still waiting for the winnings and answers to all the emails I've sent. It should not take so long to get their winnings paid. My Withdraw: Request ID: [EDIT] Method: Wire Transfer Amount: $- 2000 Date: 1/2/2018 7:01:23 AM