Tangiers— player complaints: 17 in English

Hi I need help. I am having difficulties with Tangiers casino two weeks ago I tried to withdraw but my withdrawal was declined I was told about verification of which was sorted and an confirmation of approval email was sent to me, last week Friday I sent another withdrawal of R3500 only to find out that it was declined with no reason, no email was sent to me I only saw that the balance was sent back to my account I tried to reach out but I was ignored, it is painful because when we deposit no questions questions are asked we get approved same time but when we withdraw you wait 5 days only to be declined with no reason. When you complaint by their Instant messaging button they remove it from your account and you only deal with support which takes time to respond or end up not responding at all, I have initiated another withdrawal of which im going to wait another 5 business day and be declined again.

I made 4 deposits at this casino on the same day I registered. On the last deposit I won and successfully wagered my bonus. I couldn't withdraw before documents were sent. I sent all my documents. I also sent proof of deposit with bitcoin screenshot to their accounting department, They also requested a selfie, which was sent. However denied because of blurriness. I re took my pictures and sent it in and my account was verified. I waited and waited for my withdrawal to be sent to me. After 10 days I sent an email and the replied. " They said my account was closed and winnings confiscated". When I asked why and also requested their license information they mentioned terms regarding multiple accounts. I found this really odd because I never had another casino account with this casino nor has anyone ever registered from my computer. But then they also said they will refund all my deposits within 24 hours, which also does not make sense. Can you help pogg ?

I made a deposit of $250 plus the bonus. Played through and won enough money that t didn’t still count as a bonus. Decided to withdraw funds after I successfully went through the verification process. No more than two days later and my account has been suspended and my withdraw rejected. I have attempted to contact them and have received nothing in return.

I played and won with their sign up bonus of 25 free spins. They said I had to deposit $ 10 to withdraw. I did this and a total of $ 117 could be withdrawn and I requested a withdrawal ... They said the withdrawal process would take 5 days. After 5 days, they did not withdraw. When I asked the reason, they replied: We have checked your account and we want to inform you that this account was closed due to several discrepancies in it. Please note that this decision is irrevocable ...... and after that I emailed them several times to explain, but they treated me rudely and disrespectfully and gave no explanation. In fact, they not only did not give me the win, but also [EDIT] $ 10 from me. It was my first time registering there. Reasons like having multiple accounts, which are usually for non-payment, do not convince me at all ... If this is not their reason for not paying, they should disclose my account information or other accounts. How long do these casinos want to continue this scam ???

I have a complaint against numerous casino which I never knew were affiliated they have blocked my accounts and they owe me money bondi bet winnerama tangiers and lucky draw

Ok got told my withdrawal was approved on the 29th of December 2020 I’m still waiting for my funds to reach my account plus my account has been disabled which I never done the casino done it I passed all the wagering requirements and it’s not fair this is happening to me I won the money and I want my money

Hi one the amount of $8600 Canadian they said I was only allowed to withdraw $4000 a week So I withdrew $4000 I Uploaded my verification documents as required they received them And Notified me that I would receive them within 5 to 7 business days I woke up today and checked my email and they say that they have the right to revoke my winnings Please help This is not just a small amount of money I played out the other $4600 withdrew 4000 And now they say their cancelling it

Hey! Ive tried to self exclude from tangierscasino due yo gambling addiction. The chat was quite responsive until i told them i wanted to self exclude permanently due to gambling addiction which i stated in the chat, the chat assistant asked me again why i wanted to close my account and i told them gambling addiction again. The chat went quiet for about 15min after several messeages from me i got connected to a chat assistant who told me he had added 25eur free cash to my account and told me that future deposits would be insured by 10% cashback. But if i still wanted to close my account i could contact support by email. Highly unethical and not in accordance with their own responsible gambling policy. I have not gambled anymore after asking for them to close my account so i dont have any funds to contest and have emailed there support as instructed.

I deposited $50 AUD into my account and recieved bonus money, I played $39 AUD of my deposited money before winning $11000, it was classed as bonus money before stating that it was real money, I then did a withdrawal in 2 lots $4000 maximum allowed to withdrawal and $1800,it was all good untill I checked on my pending withdrawal only to find it was reversed and my $5800 was taken off me by the casino, after trying to speak to anyone there reason was I used bonus money, but infact I never got to the bonus money as the winnings was from my deposited $50 AUD, then after nearly 29 attempts to contact a personal from the casino regarding my matter, no one has taken the time to get back to me, when I ask a technical person they tell me it's not there problem and I need to email accounts or security which I have done on numerous occasions to no avail, I have all screen shots and bonus rules relating to the issue, please help regards [EDIT]

Hi it’s been 4 weeks and still don’t have my money I’ve sent loads of emails messages and no reply if they do it’s just lies they have everything they asked for but no one is helping

I won 19659 ,$ they would not allow me to withdrawal it I began to bet again I won a jackpot didn't pay out they didn't even check the site all for glitches etc in the end I ended up with s zero balance which was not possible the site kept crashing and then funds were missing they also did not pay free spins at correct betting amount 228$ per spin they should have withdrawn my cash straight away

I registered at Tangiers in the beginning of November. I made a couple of deposits but had no win and finally on my fifth deposit I won 2 800 EUR. Of course I was very happy about this. So, I checked the verification page and after that due to work issues I did not have a chance to complete the verification process. Around beginning of December I checked my account, I actually had a chat here and they told me that I have not completed the wagering. I was shocked, how could this happen???? So, I wrote to the casino that I would like to check my game history. I got the response that it was not possible because the time frame was too long. Now, I have a very serious doubt about what the casino is claiming. But the casino does not provide me with the opportunity to check this...

I deposited 100 aud got the bonus which gave me 350 i had a win a few grand but by the time i had layed thur the 10500 dollers of wagering i had won 8800 so i hit withdraw nw the frst withdrawel of there weely 4000 dollers went smoothly so i then played some of the remanding 4800 and withdraw it at 4000 i ut my withdrawel in but they sed its pending till tge 7th when you can withdraw due to one witdrawel of 4000 dllers a week witch was fine but after 2 or 3 tmes of trying to withdraw the 4000 doller and it being sent back to my accout i then asked the live chat why thie was happening they sed your 2nd card deposited from needs verify so i send the detailes in once again money back in my account so we do it alll again for anouther 2 or 3 times with sending bank details in every time they keep saying that i havent sent them inthen one of the ppl on live chat sed sed then in withdraw your money and then email your bank details to accountings at there email so i did gave him ticket number he got it verified they had allso tryed to tell me it was my email on my account holding it up but i then asked after my bank details were verified was anything more needed to get my withdtrrawel and was told it should all go thur so happy days so after my pending wthdrawel has left my tangiers withdrawel pending area and money wasnt sent back to my account i thought great after allmost a month of being stufffed around i will get my money that im owed but no thats not the case 4 days after the pending withdrawel had left i go on live chat and get told this*(Payout declined: maximum bet allowed while having an active wager is not finished is 5 dollars , Customer placed a higher bet, winnings voided (Fund Session ID [EDIT]))how is this possibil when they have allready payed me 4000 out the 8800 won i then asked on live chat for a phone number to call someone one at tangiers then ask to speak to there boss on live chat witch i got neither i have made 2 tickets asking wheres my money and no responses I want my 4000 dollers cheers [EDIT]

Hello, A few days ago I used a bonus of 25 free shots in the casino, I got a profit of around 1600 USD, but according to the rules of the casino, this is just to test the games. After this, feeling lucky, I deposited 25 USD and played until reaching a total of 3900 USD. Now, when I try to withdraw the support group from the casino, it tells me that the money comes from a bonus, although part of it comes from the money I entered and does not allow me to withdraw it. They tell me to send an email to [email protected]. But I've already sent two and there's never an answer. I appreciate if you can help me. (Sorry for my bad English: p)

I have several complaints about Tangiers. Firstly I have a withdrawal that was processed on the 13th of April and has still not reached my account. Secondly I was led to believe that I would receive their monthly/weekly cashback bonus after depositing 4000$ without a win that week. However due to me attempting to withdraw that week ( have not received the funds in my account at all) I was declined this, I was then told I had won the weekly 500$ bonus and then my account was closed due to me asking my account to be closed post me receiving funds (which I had not) I have submitted over 8 tickets to Tangiers [EDIT]. I have not received my withdrawal/entitlement at all and haven't received any off what was promised to myself. I was simply told my account had been closed and my withdrawal approved. I am still getting emails from TANGIERS as to my cashback but have been advised by the manager I am not entitled. I am owed over 3100$ AUD from Tangiers (2070 AUD in the initial withdrawal, 500$ winning bonus and 530$ in cash back bonus) all of which has not been paid. I have photos and screenshots of everything. -[EDIT]

I reached out to Tangiers casino to close my account and they wouldn't instead they tried to coax me into staying. I have emails proving this and also on the chat line I explained I had a gambling problem but nothing was done. I also tried to withdraw money but they make it incredibly hard to do this, I uploaded all my documents but the credit card authority form as you have to print it out sign and send back so had to wait till I went to work, Because I do have a gambling I then went back in and lost all my money I'd requested to withdraw. I then asked to close my account which they ignored saying we can find a solution blah blah blah I then proceeded to deposit another $600. I feel they have failed with their responsible gambling by not closing my account and therefore I would like all my money back from 12 January. Thank you

I purchased a $10 paysafe on the 27/04/17 and put it on my Tangier's casino account and won $9,000 initially but I tried withdrawing $4900 which was cancelled due to not enough I'd verification I then proceeded and provided everything they asked me for and fully verified my account I then tried to withdraw $4650 in my ecopay account which I only received $100 I then emailed them extremely upset and disappointed arguing the fact that my winnings are actually from my prepaid purchase voucher and not from conve bonus chip, after a few emails they then returned the remaining $4550 back into my account I then again tried withdrawing it all then again declined due to identification which I have done so multiple times I also have all of these emails and conversations had with all employees and then I got a further $400 withdrawn from my account leaving it at $4150 and I tried again to withdraw the remaining $4150 and got declined for again identification, I have requested multiple times for a contact phone number which has not been provided and I'm being told I can only take out $500 a week but when I initially made my first attempt to withdraw on the 30/04/17 it was actually a no max cash payout promotion which my partner has screen shots of the conversation I would like to retrieve all my winnings... Thank u