Svenbet— player complaints: 11 in English

I used a bonus offer and won every bet (I couldn't believe it myself) when I wanted to withdraw 3200€ they accused me of fraudulent behavior, closed my account and took all my funds... For a detailed explanation with proof (images) please visit this document: [EDIT]

Hello, My name is [EDIT], i am from Argentina, i am 24 years old. I have a problem with the casino Svenbet License No. 8048/JAZ2021-155 my ID is 5751282, and I am registered with the email [EDIT]. The problem is the following: the casino withheld my money for months (1368 dollars) due to alleged security problems, and then removed 1068 dollars from my balance due to an alleged breach of the terms and conditions, which is totally false.

Approximately 3 month ago I won more than 3k in Svenbet casino but couldn't make a withdrawal request as casino requested verification. Here is the list of the documents I sent to casino to prove my identity: Id selfie with ID Address proof bank statement bank statement with transaction to Ecopayz (proof of funding) Ecopayz deposit screenshot Ecopayz ewallet screenshots Skrill ewallet screenshot After all that casino requested video call to be done which was done in few days. After this call was done, casino informed me that I am not the actual holder of my account :))))) This is ridiculous and I want to get the money.

I wanted to point out that instead of the "username" or put my email registered on the Svenbet site, since no longer having access to my game account because they closed it, it is the casino uses numeric IDs that are difficult to remember by heart instead of "usernames". If ThePOGG wants more info I am available. I go to the point of the complaint; Practically in chat they gave me a bonus of 20 € without deposit, because I had lost thousands of euro, and I made the request for the bonus. While I was playing I managed to complete the required wagering on the bonus, with a € 143.36 balance, suddenly the Habanero slot crashes at the last spin useful to convert the bonus into real money .... Then I restart the game in question, and instead of finding myself with € 143.36, I find myself with € 25. So a shortfall of € 118.36: € 143.36 - 25 = € 118.36. At this point I contact the chat, and they tell me that they reported the problem to the technical department. The next day, I receive an email from the site in question, saying textual statements: ""Thank you for. contacting us. If you want to insult us, at least say the facts as they happened and not as you like. You received that day a reload bonus, for your deposit, which you played it away and you CANCELLED IT. AFTER THAT, you claimed a no-deposit bonus, which you played it and YOU WON. YOU WON THE NO-DEPOSIT BONUS. The no-deposit bonus is a FREE BONUS. YOU DO NOT PAY ANYTHING TO RECEIVE IT. IT IS FREE. When someone is offering something for free, we say THANK YOU and not insult them. This FREE bonus has a maximum winnings of €25.00. THESE ARE THE FACTS. Thank you for your cooperation. Have a nice day. Best regards, Risk-Payments"" So I reply to this email, pointing out that there is no written anywhere on the site that bonuses without deposit have a maximum cash out of € 25! in your site have I deposited thousands of euros to win € 25? I should thank your abuse of the general terms and conditions of the bonus, as well as the 2000 € lost on evobet.com, as well as another 3000 € lost campenobet.com, as well as another 1000 € on your site .... I should thank that despite having become VIP PLAYER for 2 days, I am aware that bonuses without deposit are practically useless in order to achieve winnings, and prospects equal to not playing your own, or to play in fun mode, considering the deposit made is higher compared to the bonus no deposit given! If all this is not abuse and deception of the player, then what are we doing here? we have to stay here to pick up on the insults and abuses of the casino and lose money, I, on EVOBET, CAMPEONBET, SVENBET, I NEVER RECEIVED THANKS! So logically you say that nobody forces me to play, but I also answer that nobody forces you to denigrate the opinions, findings and constructive criticisms of the players. Dear ThePOGG, how do you rate this behavior? Should I stick to rules that are not listed on the site, but only sent to the player via email? I have 14 years of experience in casinos, but I have never seen such a shabby attitude towards a player, moreover VIP, and I have even respected every form of rule of use of the site, but I can not respect accepting these violations and abuses on a player who has never done anything wrong! I can understand if I would have cheated playing, if I use computer programs or pirate, if I make collusions with other players, if I soon or take the identity of third parties etc etc, but the simple reason that they also closed my account just because I had a " Opinion "different takes on connotations purely in bad faith. And I add: I wrote the complaint right here on ThePOGG because, coincidentally, in the review concerning this site, there are many points "in common", such as abuse of bonuses, unmotivated account closure, and unfair policies towards players and I would like to add of affiliates. I have all the evidence of what I said, screenshots of the disappeared funds, the emails exchanged, and the chats I had with the operator.

I have a bad experience with Svenbet from the beginning. 2 weeks ago i played blackjack using my real balance. I had a balance of 250 euro. I placed a 50 euro bet but my bet was rejected so i was back at my 250 balance. The round after i placed my stake of 50 euro again and it was processed. However the balance showed me 150 euro instead of 200. It took me 7/8 days before svenbet finally resolved the issue and credited back the money. They gave me a 10 euo loyalty bonus. ,p>The terms we're shown, it has to be wagered 35 times and could be used in the casino. I Played monopoly and the 10 euro bet made me 160. Eventually i made 800 euro. I wanted to withdraw it but it randomly got deducted from my balance. I later on received a mail that i breached the max stake limit. For that reason my 800 euro has been deducted. I find this very misleading because of the following: - On the bonus page you will see a small part of the bonus terms. - You only see what games are available for the bonus (in my case all the casino games) - Not showing all the rules is misleading and makes it like there are no rules - There is no system that warns you if you wager too much. - There is no redirection to the complete terms/rules - Upon claiming the bonus nobody asked me if i accepted the terms So there was no way for me to know about this specific rule until they deducted my money. I managed to complete the 35 wager time of the bonus they granted me after they had a technical issue. They mislead people by showing a small portion of the bonus terms without saying there is more. I made 800 from 10 euro bonus money and they try to sneak it away like this. This is just too misleading. Also my first bet was 10 euro which made me 160. If they decided to deduct my money i expected them only to take the part where i "breached" the terms.. Apparently they removed the monopoly game from my game history. Luckily i still have the ingame history. I really hope i can get my full amount of money back since i wagered it. The money has been turned into real balance but has been deducted from my account since they never informed me about the other rules. I hope this issue gets resolved asap.

Hi, i wrote a review on CampeonBet/Svenbet 3 weeks ago but i did not hear back yet. Any updates? Thanks, [EDIT]

On the 1th of June 2019 i made a withdrawal to my bank-account of € 212. After a week or so i was curious why my money was not yet on my bank account so i looked and saw that the withdrawal was still pending at the casino. I asked the live chat, they told me there was some kind of delay and it would be fixed soon enough. A few days later i looked again and the withdrawal was suddenly rejected and the money was gone from my account. There was no communication about this, and i had no idea why. So i have sent an E-mail. No response. I have sent another one, no response. I have asked Live-chat, they could not help me either, they told me to have patience. Finally after another few days i got a very short, copy-paste email from the customer support: Hi , Regarding Terms & Conditions; 12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company. Kind regards, KYC Team As you can see it it not a personal e-mail, those are just pasted rules from theire terms and conditions. So naturally i replied asking what they meant. Where did those suspicions came from, what bet or bets specifically do they mean or what group of people ? After sending 5 to 10 e-mails about this ( without ANY response) i asked the live chat if they could clarify things. They told me something like: 'we do not have to discuss the reasons with our clients' 'we do not owe you an explanation' Instantly after this, they have blocked my account on SvenBet. So i went to EvoBet and CampeonBet. On those accounts i had a total of 50 Euro( approximately). I contacted the customer service by E-mail and Live chat there also, dozens of e-mails are unanswered. And in the live chat they told me: ' we can block customers at any time withouth having to explain why' ' We do not correspond or disccuss the reasons why' And obviously, they blocked my account there also, so that money is also gone. So they basically say, they can do whatever they want withouth having to explain themselves. I am getting really despaired here: They block my accounts and [kept] my money, and i don't even know why. They have been ignoring my e-mails (and live chat) for weeks. So i did some digging online and i found out who the owners were, where they are located etcetera. I started to doubt my e-mail functionality so i even tried to contact the owners on Facebook, again i am being completely ignored. After i contacted them on Facebook i finally DID get a reply. No explanation or apology for ignoring me and [keeping] my money, no it was a threat. They would contact Europol because i used facebook for contacting them. They did not like my behaviour and communication.It was kind of funny, in that e-mail they said: We were more than willing to help you resolve your complaint, however your behavior is not appreciated by our side. Yeah right ! It is obviously not a suprise that i don't like their behaviour and (lack of) communication also. As i said i am getting really despaired here and i have no idea how to get in contact with them, nor do i know how to get my money back. The forum's are filled with complaints about the casino's so i am probably not the first, nor the last one to report them. Any kind of help / tips would be very much appreciated, Many thanks,

Hello. My problem with the Svenbet casino started when I asked for payment.28.05 I won over 3000 $, I ordered a payment of 1000 $, because this is the daily limit. I was asked to send documents, ID card, last utility bill, proof of payment to my casino account, selfie with ID card. I sent all these documents. I got the answer from the casino that my account is correctly verified. At the end I was asked to get a bank account, which I have. That's also sent. In the meantime, I kept playing the money I had on the casino account. in total, I won $ 9,000. And here the problem started, because the money in the account disappeared. The casino accused me of using VPN. For me, it is a misunderstanding. I sat down and started reading what VPN is. I have read that this is a program in which you can be anonymous on the Internet. How can I be anonymous ?! My IP address is always visible, and my location also. I live in poland. My IP address is also from Poland. What is the problem? I am asking for help.

Dear mr/mrs, I deposited yesterday 600 euros on Svenbet,without any bonuses or whatsoever. I betted 175 175 175 and 75 euros on the Netherlands to qualify against England (Sportsbook,football). I received the winnings in my account and I tried to cash out but it did not work (probably because I just handed it in my verification documents). No problem that the cash out did not work,because it takes time. Out of a sudden I log in again and my balance was cut to 775 euros. In my balance history it says that it is a correction down (425 EUROS). I find it very strange that they cut my balance without informing about anything. I tried to call them,no one picks up the phone. I have sent 5 e-mails since yesterday and no one answers. I have read a lot of bad reviews about this Casino and i am getting suspicious. They allowed me to bet on it,but I am sure that when I lost they would not correct my 'loss'. There should be no reason to cut my balance and I sincerely hope that this is just a mistake. I will send some evidence,where you see me winning the bets and suddenly they cutting my balance. I hope you can help me with this ThePogg! Thank you very much in advance. Your sincerely, [EDIT]

Hello, I want to raise a complaint about the bookmaker and casino that operates as svenbet.com, which is jointly operated by Viking Holdings Limited and CW Marketing BV. The company apparently has a Curacao gaming license. I created an account with svenbet.com on the 26/02/'19 and made my first deposit, adding 100 GBP to my account. A 100 GBP first deposit sportsbook bonus was then added to my balance, leaving me with 200 GBP to play with. In the days following I placed a number of single bets on the site in order to play through the wagering requirements of the bonus (10 times D B), which in my case was 2000 GBP worth of bets. The bets that I placed ranged in value from about 80 GBP to 500 GBP and all of them were placed at odds greater than 1.90 and less than 3.00. While placing my bets I noticed that selections at odds of 2.0 usually had a stake limit of 500 GBP and if the odds were greater than evens the maximum stake was further reduced. Anyway, I had a few lucky wins, as well as one or two losses, but ultimately managed to fulfil the wagering requirements, staking more than 2000 GBP in total on eligible single bet selections. After the bonus rollover had been completed, my balance stood at 1,286.71 GBP and I decided to request a withdrawal, which I was fully entitled to do at this point. I initially put in a withdrawal request to withdraw 1000 GBP (the maximum withdrawal allowed was 1000 GBP) back to the MasterCard I had deposited with but I later cancelled that request myself when I saw that Svenbet doesn't support withdrawals to MasterCard bank cards. This cancellation was made on 06/03/'19. I then requested a second withdrawal for the sum of 1000 GBP via SEPA transfer to my bank account, as I had been corresponding with their support team by e-mail around this time and they told me that I needed to select SEPA as the payment method. A few days passed and on the 13/03/'19 I received an e-mail from Svenbet saying that in order to be able to withdraw I would need to verify my account by sending in proof of my identity, proof of my address and proof of funds. This was fair enough so I submitted all of the requested documents and on the 14/03/'19 I received an e-mail from the Svenbet KYC Team saying that they were happy to inform me that the verification process was successfully completed. The exact text from the e-mail: "Hello [EDIT] Thank you for your patience and cooperation. We are happy to inform you that the verification process has been successfully completed. Your account is now fully verified and you can proceed with your deposits and your withdrawals. Kinds regards, KYC Team" After my account had been fully verified on the 14/03 I noted that my balance stood at 286.71 GBP, so I presumed the withdrawal request of 1,000 GBP that I had made before verification was still active and that the funds would soon reach my bank account. A few more days then passed by and no money arrived in my bank account. I had expected the funds to be delivered on Monday 18/03/'19 but on that date at precisely 1 p.m GMT (this time is important as we shall soon see) I received an e-mail saying that my withdrawal had been rejected, with no explanation given as to why. Here is the exact text: "Dear Customer, Sven would like to inform you that your withdrawal has been rejected. For further assistance please send an email to [email protected]. Best Regards, Sven" Just one minute after receiving this withdrawal rejection email, at 13:01 GMT, an adjustment was applied to my account balance, reducing it from 1286.71 GBP to 140.11 GBP. The transaction type was listed as "correction down", which seems to be a fancy term for a confiscation of funds. The (apparently) arbitrary sum of 1146.6 GBP was removed from my balance, confiscated from me by Svenbet. I actually only learned of this reduction of my balance some time after receiving the email at 1 p.m that my withdrawal was rejected. After getting the withdrawal rejection email I emailed support asking for an explanation for the rejection and then got onto live chat, where an agent told me he would forward my query to the relevant department. I then received the following email with the subject line "account restricted" from the Svenbet KYC Team at 4:21 p.m on 18/03/'18 "Hi, Svenbet reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer, the full balance will be paid out unless any fraudulent (e.g arbitrage.bonnus abusing etc.) behaviour is suspected. Svenbet also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behaviour. Winnings from sport bets deducted from account, deposited amount remains for cash-out. Kind regards, KYC Team" After receiving this generic email, which seems to be an automated one (others have reported receiving the exact same email before), I have been unable to get a response from Svenbet. I tried to go onto live chat afterwards and my position moved from position 7 to position 6 in the queue, but then my position actually moved backwards to position 7 and then stayed there for ages. When I loaded live chat several more times following this I was unable to even enter the queue. Email support have also not responded to any of my queries about the balance adjustment or the rejected withdrawal since I received this automated email at 4:21 p.m on 18/03/'18. There was no bonus abuse or fraud involved on my part whatsoever, as all I did was place a series of bets totalling more than 2000 GBP, with the odds for each selection exceeding 1.90, which is exactly what Svenbet stipulated as the requirement for requesting a withdrawal. After verifying my account, the withdrawal should have been granted, but it was not and most of the balance was illegitimately confiscated. I am at a loss for words for what has happened here even though I am aware that rogue bookmakers and casinos do exist and do confiscate player's legitimate winnings all the time. However, I wrongly thought that the risk of this happening was so minuscule that I would never become a victim of an illegitimate casino or bookmaker. It truly is unbelievable that this kind of company can obtain a license and that they can get away with victimising new customers by keeping their losses and confiscating their winnings. I believe it is only because Svenbet is a newly established company that the word has not yet had a chance to spread about their foul play. I have no doubt that in a few months or perhaps years time, there will be complains like this all over the web about Svenbet and they will spell ruin for the company if it does not amend its ways. I sincerely hope that a third party will be able to help me to retrieve the illegitimately seized winnings from Svenbet. - [EDIT]

Hello to all, I wanted to share today [EDIT]. So before 3 weeks i opened an account by them and deposited 600eur via SOFORT and after 3 bets, i made 1800EUR. Requested cashout, they told me that they need verification. Sent them ID,sofort payment verification and at the end selfie and after 1 week got that message: Hello, Svenbet reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer, the full balance will be paid out unless any fraudulent (e.g. arbitrage.bonnus abusing,etc.) behaviour is suspected Svenbet also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behaviour. Winnings from sports bet deducted from account , deposited amount remaining for the cash-out. Kind regards, KYC Team And of course, after that one, no reply to my mails, no reply at chats and i can't get even my deposit from 11 days which is boring story. [EDIT]