Superior— player complaints: 8 in English

I had an account with superior casino but I closed it . I opened a new account and made several deposits and won £14000 now the casino is saying I breeched the terms and conditions by having a duplicate account . If this is this case why did they let me open the new account and deposit .

I self excluded on 23 April on Superior Casino and it's sister sites. I logged onto my online banking today and they have taken £380 out of my bank account in numerous transactions. I have reported to my bank any advise how l can get my cash back thank you.

I self excluded from 24vip casino 18/04/2019 using reason gambling problem, I opened an account with superior the next day and again self excluded once again after playing recklessly only to find they are sister sites, I dont feel I should have been able to open the second account withing the group! Also now I have read on several threads it doesn't even have a UK licence so dont understand how I was able to use either site mentioned?

They illegally allowing people to register, deposit and play from restricted countries, even stating full UK address on registration don't bother them, but when I emailed them about refund, straight get my account blocked. I'm client of "GamStop" and this Superior casino popped up on google when was looking for UK casino which is not GamStop affected. But didn't know they didn't had a UKGC license at all. Please help. I have contacted their curacao eGaming about it, so waiting on their respond as well.

Hi My name is [EDIT] and I am from United Kingdom.. I have got account with three of your casinos 24vip casino Superior casino 888tiger casino I was just surfing the net and found out that these casinos are not registered with UK Gambling Commission and it is illegal for them to serve UK players.. I contacted each of these casinos individually but no response. Can you please look into this matter please and try to sort out the issue as I feel my deposit should be refunded... Also should I complaint against them to UK Gambling Commission.. Waiting for the reply Thanks [EDIT]

I have been playing at this casino for a couple of days and deposited £300. I popped on here to check it out before depositing to see that the UK is restricted and they shouldn't have accepted me as a player. I would like to request a refund on all of my deposits as they shouldn't be accepting UK players. Their license does not allow it, or so I'm led to believe. I didn't know this at the time of playing as it was returned in a Google search for UK casinos

Hi! I feel cheated by this casino (www.Superiorcasino.com). If there’s anything you can do with this matter would be greatly appreciated.I can not believe a business can treat the players (customers) like this. I have all the proof and all the chat transcript or documents saved if needed. So i open an online account on July 2017, sending the documents to verify my identity in the same month. After all that done i get my very first deposit and very first win (withdrawn) all OK no problem. Until 22 of March 2018 i have a total of 3 withdrawn and 7 deposits ( same depositing and withdrawn method every time - [EDIT]). ON 22 OF MARCH 2018 i deposit 30£ and win 500£. Them says withdrawn request take 2-7 working days. I contact the Customer support on Monday 2 April ( after 7 working days but a total of 11 days). They says i have not being verified and i have to send the documents (i was going mental because 1-i was already verified and accepted before and 2- that means another weeks maybe to wait for my money). Here we ( me and the Customer Service) started because i do not want to wait any longer ( DO NOT SEE ANY LOGICAL REASON to ask me for verify again after waiting 7 days without any notice and after i was doing that verify already and proof with my withdrawn and the middle off 2017 verify accepted email i always use the same deposit and withdrawn method proof with bank statement). I keep getting different answers every time (that answers like i'm a priority or still waiting for management answer...etc) when i speak to someone ( I think i speak with all CS of the site and i print screen all chats, even the online chats when CS avoid me). I ask for phone number and they don't have. In the last email which i recieved today 4 April them says is take 2 to 7 days to get the money in my account but that was only a CS email which its actually means nothing if them keep blaming the Management ( I DO NOT WANT AFTER ANOTHER 7 DAYS them to come up with something NEW). I have copy and screenshots of everything. PLEASE WHAT IS YOURS ADVICE FOR THEM TO RELASE MY FUNDS? CAN I SUE THE CASINO? Thank you for helping in this mater.

For more than 3 months I have requested a withdrawal of $400.00 and have been given several excuses about having to have a upay card or a bitcon membership even though I asked for a check by courier they keep putting me off.