STS Bet— player complaints: 5 in English

i created a affiliate account at 17.5.2022 to stsaffiliates and we made a deal and did put it live 27.5.2022 In may I earned 160 € commission and in June 1200 €. They paid these normally at 8.7.2022. However in July I earned around 1280 or 1360 € commission. Then I got email from them 28.7. like this: We have conducted an investigation of your account and traffic you are bringing to STSBet. Based on the review, we decided to close your account cassutarjoukset due to point 2.4 of our Affiliate's T&C "Valid traffic and good faith". But I havent did anything wrong. Just promoting their welcome bonus on my website and other social media/internet channels same way like all other my brands. After they closed my account I asked about payment of July commissions they sent me this: '''The July commission will not be paid out in this case as 'STS reserves the right to freeze the Affiliate’s account with immediate effect and/or deduct money from the Affiliate if any traffic is deemed to have been referred through fraudulent means or in breach of this Agreement. STS is also entitled to terminate the Affiliate Agreement immediately in such a situation.'.''

On the 25.5.2022 I found STSBet, I decided to give a try because STSBet offered very nice 100% welcome bonus. I did deposit 100 EUR on the same day and played with 3 EUR bet games that were from Pragmatic Play provider. I managed to wager bonus balance so I ended up withdraw my 4 043,12 € winnings. Day or two after that I did sent documents to verify my account and complete my withdraw. At first I sent utility bill which was normal picture and I took it with my phone. It was unfortunately a bit poor quality image. STSBet didn't accept it and I did sent bank statement after that. Surprisingly I got email from STSBet that my Casino account was banned due fraudulent action and apparently my proof of address is the problem and caused this incident according the email I got from STSBet. "Please be informed that we have developed a sufficient ground to believe that you provided us with manually edited (tempered) proof of address document, which goes strictly our terms and conditions and can be considered a forgery." First of all, these accusations are false and the documents I delivered can be proven right by electric company or the bank. I have sent two documents which does confirm my address and I deliver third one to make it clear that the earlier documents are showing the correct address. I demand proper investigation about this and I want to know how these documents have been edited. Are images cropped or has color been changed? If so, how does it change the fact that I live in the address where documents are referring to. I believe that system has flagged my account mistakenly and this is overkill that I got ban from this. I have complaint straight to the stsbet and they won't change their opinion that I have broke casino's rules according to them. I have proven multiple times now that this is not the the case. I have proven my documents to them. We need third party to resolve this matter.

I opened an account on wednesday night, deposited £25 lost it, deposited another €20 but decided not to play untill saturday afternoon. Managed to get the balance to £95 and withdrew. Verification was accepted via electoral roll i imaged. Tried my luck with a couple of £10 deposits with bo luck. Then this morning i recieved the following: Dear [EDIT], Please be informed that as a result of our internal monitoring process your STS account has been closed. Your winnings will be voided, and your deposits of £65 will be refunded to the used payment method. Our decision is deemed final and relates to the following of Terms & Conditions: 15.12: "All payments must be made from a payment method on which the Player is named as an account holder. Third party deposits are not permitted. It is the Player's responsibility not to use payment instruments belonging to a third party. " Link to our T&C: https://help.stsbet.co.uk/-tc/terms-and-conditions/ Should you have any other questions - please do not hesitate to contact us. Best regards, [EDIT] The debit card i used was with my debit card and with a bank account i have had for over £35 years. The withdrawal of those amounts deposited at the casino are there on my bank account. I spoke to chat and asked what is this, i used my own card. She stated she coild not comment. I have emailed them asking for an explanation i have received nothing. It is not a big amount obviously but it is the principle of it. I was on gamstop for a while and realised they had sent me some questions about my reason for joining. I explained that during lockdown i was wasting too much time on slots due to not being at work. Now it was fine and i had reopened old accounts with no issues. I do not mind them shutting down the account but confiscating the small amount of winnings using a card or a third party that is not associated with me 8s a lie, and i hope you can aide me in getting to the bottom of this. Kind reagrds,

Good day! I have registered on STS bet. I made deposit and as I was new client here I have choosed a welcome bonus for sport. I made all wager requirements and after I made withdrwawal request this sportsbook ask to provide a documents. I did everything they ask. And after all, they closed my account. Furthermore when I ask them to return my deposit their assistant said that I have lost my deposit, but first two bets were winning. I have a screenshot of that bets. Please help me!

STS Bet Casino wont pay my winnings from bonus. After I sent them all the wanted documents they deleted my account. I have tried to contact them but they say that their decicison is final about the ban. Reason: 9.1 "If STS has a reasonable belief that the Player committed or in any way was involved in fraudulent proceedings or activities of any kind, STS reserves the right to terminate the Agreement, close the Account and withhold all remaining funds in the Account. Fraudulent activity may be considered as, amongst others: forgery, use of stolen or falsified debit cards or account numbers, organized betting, collusion, and submission of data or documents which are forged, stolen, or otherwise misappropriated. " I have not done anything wrong so could you please help me.